Al Phillips the Cleaner

This cleaner ruined my [redacted] wind coatI sent it there for dry clean, came back completely wrinkled and the fabric was destroyed Sent in the coat on January 11, Came back completed destroyedThe shop claimed that they had no error and disclaimed liabilitiesI brought the coat there for them to make it rightThey sent the coat out to a laboratory without my knowledge or consent, and gave me a sheet of "lab report" claiming that the coat was defective and would not withstand dry cleanDespite my telling them that the coat had been dry cleaned many times by other cleaner, no problem from any of the previous cleaningThey just gave me the report and said if there is any dispute, shall be between me and [redacted] , the manufacture Business made mistakes all the time, it is the employee's attitude that defines what a business isThis business, Al Phillips, is incompetent and irresponsibleAnyone value his or her own garment shall not risk having the service of Al

A shirt was dry cleaned and when I picked it up the shirt had a blue stain on it Al Phillips said they would not reimburse me for the shirt A button down blue blouse was taken to Al Philips cleaners at [redacted] I picked it up around August 3, Holly, the associate,noticed a spot on the shirt when I picked it up When the shirt was initially dropped off there were no stains on the shirt She was sending it back so they could get the stain removed When I went to pick it up the second time the stain was still there Holly filled out a form with my personal information, about what month I had bought the shirt, how much it was and from where did I purchase it Holly was going to give it to her supervisor but after waiting and not hearing anything I went back and asked Holly She said it was still hanging in the store and that the district manager, Laurie picked up a stack of problem items but left mine I went back in

A shirt was dry cleaned and when I picked it up the shirt had a blue stain on it Al Phillips said they would not reimburse me for the shirt
A button down blue blouse was taken to Al Philips cleaners at *** I picked it up around August 3, Holly, the associate,noticed a spot on the shirt when I picked it up When the shirt was initially dropped off there were no stains on the shirt She was sending it back so they could get the stain removed When I went to pick it up the second time the stain was still there Holly filled out a form with my personal information, about what month I had bought the shirt, how much it was and from where did I purchase it Holly was going to give it to her supervisor but after waiting and not hearing anything I went back and asked Holly She said it was still hanging in the store and that the district manager, Laurie picked up a stack of problem items but left mine I went back in

This cleaner ruined my *** wind coatI sent it there for dry clean, came back completely wrinkled and the fabric was destroyed
Sent in the coat on January 11, Came back completed destroyedThe shop claimed that they had no error and disclaimed liabilitiesI brought the coat there for them to make it rightThey sent the coat out to a laboratory without my knowledge or consent, and gave me a sheet of "lab report" claiming that the coat was defective and would not withstand dry cleanDespite my telling them that the coat had been dry cleaned many times by other cleaner, no problem from any of the previous cleaningThey just gave me the report and said if there is any dispute, shall be between me and ***, the manufacture
Business made mistakes all the time, it is the employee's attitude that defines what a business isThis business, Al Phillips, is incompetent and irresponsibleAnyone value his or her own garment shall not risk having the service of Al

We have been using this Al Phillips location for about years for both dry cleaning and laundering For the most part they have done good work In the past when they did not clean an item properly and it was brought to their attention, they fixed it
Two weeks ago I brought in two custom-made dress shirts, both with contrasting white collar and French cuffs When I went to pick them up, the cuffs and collars were a dirty blue color The attendant said she had no idea what had happened, but would send them back for proper cleaning Two days later, I went to pick them up and the manager Darlene was there They were unchanged, still a dirty blue She said she had no idea what happened, and agreed that (as did the attendant) the shirts had white collars and cuffs when I brought them in She said she would send them back again
After not hearing, I called, she said they could not do anything She took information on the costs of the shirts and would speak with her manager
I ca

I (***) Dropped off at least two loads of clothes with Al Phillips The Cleaner for service and several items came up missing
I (***) Dropped off at least two loads of clothes with Al Phillips The Cleaner, *** for service and several items came up missing
The items that were missing are Athletic Jerseys (***) and a piece suitThe problem was detected by me about months ago (Early March 2016)
I have spoken with or left messages a Carolyn and Kyleen (both are managers)*** several timesI have not received any sort of resolution or compensationI have been a loyal customer of this location or the *** location for over years
Today, Monday 6/6/16, I paid my final cleaning fee/bill and closed the accountFinally, the suit was a wedding suit that my brother bought me and the jerseys are valued at @ $each

Unbelievably rude experience with VP of Retail Operations after failure to respond to rqsts for her to contact me to resolve issue w damaged shirts
As a nearby resident since 2001, I have been a customer of Al Phillips at *** since the store opened with very little issue ever with their service until now
9/17/I dropped off laundry at this location where shirts of the pieces I left all have all developed what appears to be some sort of processing mark on the very back of each collar in the very same location on the shirts Requested for someone to look into what is causing it and call me back
9/22/- After no contact at all I picked up of the shirts and they still showed the processing damage, but some were noticeably better, but still not wearable Ila was the front reception person that helped me who said said that Elaine (Manager) was supposed to call me back regarding it
9/26/- Eileen the manager finally called me and said she reviewed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that Al Philips Cleaner's response is riddled with inaccuracies and there has been no genuine effort made to resolve my complaint by Al Philips Cleaner.  I've provided details of my complaint already in my earlier correspondence to Revdex.com.The manager at Al Philips treated me very rudely -- if that is their idea of customer service than it is shocking they are still in business.the tailor provided poor service, and never told me he was going to be out of town. He and the Al Philips staff repeatedly made appointments with me that were missed -- no one ever told me where the tailor was when he missed my appointments. And frankly, it doesn't matter where he was -- if he needed to cancel the appointment for whatever reason, I should have been notified in advance of my scheduled appointment and I should have only been rescheduled at time that he was actually available. This happened 3 times -- there is no excuse for that level of poor communication. I pay for good service. I pay for my clothes to be properly tailored. A good tailor who takes careful measurements should not need to undergo re-work, and in the event that re-work is needed the tailor should do it promptly. What am I paying for if he tailors it incorrectly and I still need to bring it to someone else to have it fit properly? That is exactly what happened here -- I needed to bring my clothes to another tailor to have them done the way they should have been done the first time. Along with my complaint to Revdex.com regarding the poor tailoring service and the horrible customer service by Al Philips, I also posted a customer review on [redacted]. What I posted on [redacted] mirrored my complaint to Revdex.com. That is the purpose of those sites -- to advise other customers on the quality of service being provided. I also disputed the $60 on my credit card for the same reason -- I did not receive the service I paid for and had to pay ANOTHER tailor to perform the same work. I am not paying twice for the same thing. Al Philips should have corrected the issue and given me the service I paid for. I received one phone call from the tailor to my cell phone nearly 2 months after this incident occurring and me bringing my complaint. In his voicemail to me he offered to redo my two items. Of  course, nearly 2 months later, I have already had them taken care of by another tailor who did the work properly and was very kind and helpful. Al Philips & the tailor had over 2 months to respond to me and correct the issue and they failed to do so. The only time they responded was after they saw I took action here with Revdex.com, [redacted] and disputing the charge on my credit card. There are no genuine efforts made to resolve the claim. The only resolution here that would be appropriate and acceptable is to provide a refund of the $60. If they have a genuine intention of refunding me then there is no need for me to go to the store, where they will undoubtedly make me feel uncomfortable and not actually pay me. I will accept the $60 by check or cash, or by them letting my credit card know that they do not dispute my claim and allowing refund back to my card. Please feel free to contact me should you require any additional information.  Thank you,[redacted] 
 
Regards,
[redacted]

Complaint translated by Revdex.com Employee: This is my response to Ms [redacted] Complaint first of all we did not treat her bad and she did not leave scared The tailor Mr [redacted] helped with her and was very nice and kind to her she returned stating we did not do a good job and we re did tailoring at which...

point she refused to pay so antonio offered her a discount she then brought us more items to be altered which Mr [redacted] helped her with she then came back stating we did not do a good job again so we offered her an additional discount at that point we let her know there was a family emergency in mexico and Mr [redacted] had to return to mexico for 2 weeks she would call and call and at that point we informed her to take items to another tailor and she was very upset about that she even left bad reviews on other sites on the web we then received a call from her bank asking us for her $60 dollars back we then tried contacting her for her to bring back items for tailoring we have been unable to reach her and would gladly apologize and return her money if we had her address or if she would return our calls we want to resolve this issue with her and apologize to her.