Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@apford.com The work we performed on this customer vehicle had nothing to do with the brake line failurewe performed a Ford recall to the vehicle and replaced the fuel tank straps per Ford's recall This vehicle has alot of miles and is heavily rustedthe customer is a customer of [redacted] auto who buys parts from our dealership [redacted] took it apon himself to make the reapir of rusted brake lines to this vehicleCustomer is a customer of [redacted] We have not paid [redacted] anything for this repair as customer statedWe believe that because customer only came to us for a Ford recall and that customer is a customer of [redacted] he offered to help with repair costsWe have to do the Ford Recall for customersbut we are not responsible for the complete vehicle when and after recall has been completedIf we thought for a moment that we were responsible for the line failure we would have teaked care of, however this vehicle will probably have a repeat of the brake line failure due to rust conditionSo we feel that we did not cause customers concern, we have not admitted to [redacted] that we are admitting we caused the damage or to the customerWe did not pay [redacted] $This repair is customers responsibility
"0" STARS DO NOT GO TO AL PIEMONTE FORD!!! There are many reasons why Al Piemonte does not have as good as ratings as other Ford Dealers After waiting several years to buy a Ford Taurus I am disappointed with my experience with this dealerTo make things clear as Chuck (some manager) doesn't want to hear any whining, he just wants short details and rushes you off the phone Chuck tells me to hurry up with my issue as he has a customer in front of him, they why did you pick the phone when your busy!!! They got the wrong guy handling a customer service call, manager or not DO NOT TAKE OWNERSHIP OF A USED OR NEW CAR UNTIL ALL ISSUES ARE FIXED, YOU'LL BE SORRY IF YOU DO I test drove a used Taurus I made mention to Lanell that there was something wrong with the tires or brakes He told me they would fix anything that is wrong (Get it in writing or don't buy the car) Well turns out the tires are [redacted] at 23,miles (GoodYear Eagle RSA) I reasearched these tires on the internet, quite a few complaints Any Taurus buyers, ask for the Michelin tires Al Piemonte says too bad it's my problem At a minimum it will cost me $to purchase and install new tires, over $at Al Piemonte DO NOT BELIEVE THEM WHEN THEY SAY WE'LL FIX THAT, GET IT IN WRITING LANELL [redacted] YOU ARE A LIAR! I KNOW YOU WON'T LOSE ANY SLEEP OVER THE TRUTH DO NOT BUY A VEHICLE NEAR CLOSING HOURS, YOU WILL BE RUSHED THROUGH AND MISS FULLY READING YOUR BILL OF SALE AND CREDIT RATE My wife and I know we were promised a 4.19% rate and found out it was changed to 4.99% They added $for GAP insurance and never asked me if my own insurance covers that That was a nice profit for them I was told this was a month loan only to find out it was months on my contract Don't trust anyone You think they wouldn't do this but they do I informed Lanell about this and all I get is a sorry and some floor mats, Oh excuse me, Lanell loved to say they're $ To a sucker that is willing to pay that Get some WeatherTechs I recommend you go to a smaller dealer there are a few with a "5.0" or close rating In Chicago's North side, they are opening a new Fox Ford Dealer Their South side dealer has almost "5.0" rating, So does Joe [redacted] in Riverside!!! Al piemonte Ford is a large dealer, therefore they are too busy to take care of every problem They may sell a lot, but they lost this customer I have two issues to take to their service dept., not anymore I am going to a place with "5.0" stars Al Piemonte does not rate "5.0" stars on any review site That says it all!!!
The employee discounts only apply to new car's bought at a new Ford dealer We will detail the car as she requested and pay her for the floor mats she bought If she contacts [redacted] she will arrange to have these taken care of for [redacted] Please let us know if there are any other questions or concerns we need to address for this complaint.Thank you[redacted] ***Executive Assistant
Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have located an acceptable Transit per *** ***'s requestThe original vehicle was sold and we have secured one that
satisfies herShe will be coming in on Tuesday, June 2, to pick up the vehicle
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Al Piemonte Ford has made great effort to rectify this situationI am pleased with the response and service
The employee discounts only apply to new car's bought at a new Ford dealer. We will detail the car as she requested and pay her for the floor mats she bought. If she contacts [redacted] she will arrange to have these taken care of for [redacted] Please let us know...
if there are any other questions or concerns we need to address for this complaint.Thank you.[redacted]Executive Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@apford.com The work we performed on this customer vehicle had nothing to do with the brake line failurewe performed a Ford recall to the vehicle and replaced the fuel tank straps per Ford's recall This vehicle has alot of miles and is heavily rustedthe customer is a customer of [redacted] auto who buys parts from our dealership [redacted] took it apon himself to make the reapir of rusted brake lines to this vehicleCustomer is a customer of [redacted] We have not paid [redacted] anything for this repair as customer statedWe believe that because customer only came to us for a Ford recall and that customer is a customer of [redacted] he offered to help with repair costsWe have to do the Ford Recall for customersbut we are not responsible for the complete vehicle when and after recall has been completedIf we thought for a moment that we were responsible for the line failure we would have teaked care of, however this vehicle will probably have a repeat of the brake line failure due to rust conditionSo we feel that we did not cause customers concern, we have not admitted to [redacted] that we are admitting we caused the damage or to the customerWe did not pay [redacted] $This repair is customers responsibility
"0" STARS DO NOT GO TO AL PIEMONTE FORD!!! There are many reasons why Al Piemonte does not have as good as ratings as other Ford Dealers After waiting several years to buy a Ford Taurus I am disappointed with my experience with this dealerTo make things clear as Chuck (some manager) doesn't want to hear any whining, he just wants short details and rushes you off the phone Chuck tells me to hurry up with my issue as he has a customer in front of him, they why did you pick the phone when your busy!!! They got the wrong guy handling a customer service call, manager or not DO NOT TAKE OWNERSHIP OF A USED OR NEW CAR UNTIL ALL ISSUES ARE FIXED, YOU'LL BE SORRY IF YOU DO I test drove a used Taurus I made mention to Lanell that there was something wrong with the tires or brakes He told me they would fix anything that is wrong (Get it in writing or don't buy the car) Well turns out the tires are [redacted] at 23,miles (GoodYear Eagle RSA) I reasearched these tires on the internet, quite a few complaints Any Taurus buyers, ask for the Michelin tires Al Piemonte says too bad it's my problem At a minimum it will cost me $to purchase and install new tires, over $at Al Piemonte DO NOT BELIEVE THEM WHEN THEY SAY WE'LL FIX THAT, GET IT IN WRITING LANELL [redacted] YOU ARE A LIAR! I KNOW YOU WON'T LOSE ANY SLEEP OVER THE TRUTH DO NOT BUY A VEHICLE NEAR CLOSING HOURS, YOU WILL BE RUSHED THROUGH AND MISS FULLY READING YOUR BILL OF SALE AND CREDIT RATE My wife and I know we were promised a 4.19% rate and found out it was changed to 4.99% They added $for GAP insurance and never asked me if my own insurance covers that That was a nice profit for them I was told this was a month loan only to find out it was months on my contract Don't trust anyone You think they wouldn't do this but they do I informed Lanell about this and all I get is a sorry and some floor mats, Oh excuse me, Lanell loved to say they're $ To a sucker that is willing to pay that Get some WeatherTechs I recommend you go to a smaller dealer there are a few with a "5.0" or close rating In Chicago's North side, they are opening a new Fox Ford Dealer Their South side dealer has almost "5.0" rating, So does Joe [redacted] in Riverside!!! Al piemonte Ford is a large dealer, therefore they are too busy to take care of every problem They may sell a lot, but they lost this customer I have two issues to take to their service dept., not anymore I am going to a place with "5.0" stars Al Piemonte does not rate "5.0" stars on any review site That says it all!!!
The employee discounts only apply to new car's bought at a new Ford dealer We will detail the car as she requested and pay her for the floor mats she bought If she contacts [redacted] she will arrange to have these taken care of for [redacted] Please let us know if there are any other questions or concerns we need to address for this complaint.Thank you[redacted] ***Executive Assistant
Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have located an acceptable Transit per *** ***'s requestThe original vehicle was sold and we have secured one that
satisfies herShe will be coming in on Tuesday, June 2, to pick up the vehicle
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Al Piemonte Ford has made great effort to rectify this situationI am pleased with the response and service
The employee discounts only apply to new car's bought at a new Ford dealer. We will detail the car as she requested and pay her for the floor mats she bought. If she contacts [redacted] she will arrange to have these taken care of for [redacted] Please let us know...
if there are any other questions or concerns we need to address for this complaint.Thank you.[redacted]Executive Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]