Sign in

Al Piemonte Nissan, Inc.

Sharing is caring! Have something to share about Al Piemonte Nissan, Inc.? Use RevDex to write a review
Reviews Al Piemonte Nissan, Inc.

Al Piemonte Nissan, Inc. Reviews (6)

We contacted Mr. [redacted] to discuss his concerns with the purchase of his 2005 Buick Lacrosse vehicle identification number [redacted] on January...

14th, 2017. It was agreed that he would take his vehicle to his repair facility in Wisconsin for his convenience and we would reimburse him for the bill. Check number [redacted] for $635.76 will be placed in the mail to [redacted] at [redacted] Janesville, WI 53546. This amount covers the repair bill for $464.78, rental car for $125.79, and a full tank of gas $45.19. Tell us why here...

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
We have been in contact with this customer prior to the complaint having been filed and had agreed to replace one tire at no cost...

and sell the customer a second tire at our dealer cost. The customer was pleased with this resolution, but then proceeded to file this complaint and post negative reviews online. We have, in good faith, attempted to contact this customer repeatedly and have been unable to leave a message at one number and have received no response from messages left at a second number.
We are in possession of the tires and will honor our agreement as outlined above, so long as the customer returns our calls within a reasonable time. Otherwise, we will consider this matter resolved without further consideration.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Last week when I went to the dealership (Mon 12th) to discuss the tire situation I had mentioned that I would be traveling for work and would be out of pocket early this week - just came back from a business trip at 10pm last night and am getting up to date on messages. A negative review was left of [redacted] as the following happened (also mentioned in my complaint):
I spoke with a manager ([redacted]) on Weds 14th about the issue. Was definitely open to their resolution of the 50/50 split of cost. The manager said they would call me on Thurs 14th to confirm my appointment for Saturday 16h
Thurs 14th - no call
Friday 15th no call - I called the dealership
Saturday - my wife called the dealer around 10am. [redacted] was in and his colleague ([redacted] took a message). No call back on Saturday
Sunday 17th - left my negative review and filed a complaint as our calls were not returned
Monday 18th - Traveling on business and a call was received saying my tires were in. Coincidentally, this was the same day my Revdex.com complaint was sent to the dealership
This wasn't mentioned in my complaint (as the goal was to keep things short) but in addition to implying that I probably switched out good tires with rotten tires, I spent around 2 hours at the dealership on Monday 12th before the manager in charge told me that I would just have to buy some new tires (i.e., no resolution)
At this stage, I would prefer to pay for the tires elsewhere and then have Al Piemonte cut me a check for whatever they were going to pay from their initial quote. The dealership should not act like they have been wronged here - a complaint was left around 5 days after the initial solution was proposed and I hadn't heard back. Let's not forget that no one was willing to help me out until I had mentioned that the second car that I was in the market for wouldn't be purchased from Al [redacted]. Remember, I was the person who should have bought a new car if I didn't want to run into these types of issues.
It is good to know that consumers do have rights and through the Revdex.com and other forms of communication (online reviews) businesses can be held accountable before and after their transactions with customers.
Ball is back in their court - if the folks from Al Piemonte can tell me what the cost of the tire was and cost of installation would be, that would be great. At this stage, it would probably be smart for me to have the tires replaced elsewhere (where there is no negative history on both sides) and then I can just use whatever portion of the money Al Piemonte sends me to cover the cost.

I purchased a vehicle 2-1/2 weeks ago from Al Piemonte Nissan in [redacted] (over an hour away). Prior to the purchase I test drove the used car (2012 Honda Crosstour) 2x and confirmed with the sales rep that there were no issues with it. The day after I bought the car, there was a strange whistling noise from the hood and the brakes were squeeking. My husband and I notified the sales rep and used car manager that Saturday. Long story short, the brake pads are now grinding to the point to where they are extremely loud and the whistling noise continued. We notified them, again in which they agreed to fix the issues. We scheduled to meet with them yesterday. When I called to let them know we were coming in, the used car manager (Sam) went back on his word to fix the issues, told me the car was sold as is (which the finance co confirmed that it WAS NOT in the contract so Al Piemonte Nissan should repair the car), hire an attorney to sue him, I was getting in his hair and hung up the phone in my face. I immediately called the finance company in let them know the dealer went back on their word. The finance co sent back the paperwork and now I have to return a car that I spent almost 2 months searching for. They lied and said that the finance co returned the paperwork because I kept calling them stating there was a problem with the car. I had to argur with them to agree to return my down payment after stating that I did not feel comfortable driving the car due the brakes being unsafe and they would need to get the car. They stated they would not pay for the tow and would come out of my down payment. Now, my husband and I may need to drive this car all the way back in poor brake conditions (unless the brakes get worse than they already are) because Al Peimonte Nissan went back on their word...and start the car search process all over again. There is NO way they did not know about the brakes before selling the car and wanted to wash their hands of the issue. They will need to fix the brakes anyway, but probably not the other issue, in which they will resell the car to another unknowing customer. I do not recommend ANYONE getting a vehicle from this place. And they definitely need to work on their customer relations problem...starting with their used car manager, Sam!!!

I had my Suv serviced here. They had my vehicle for 8 days to replace an Alternator. My service was covered under my insurance plan all I needed to do was pay my deductible. They gave me the run around for 6 days. I told them not to work on my car since you haven't touched it yet and this is day 6, I will just have it towed somewhere else. They said ok, I get there and now they are working on my car all of a sudden. They precede to tell me the car will be ready by 3pm. I get a call at 1pm telling me that I need a pipe replaced before they can change do the alternator. This "pipe" cost $192 & is not covered under my plan. I tell them I'm coming to get my car and take it to another mechanic. I get there again and now they claim they were able to fix it without the pipe being replaced. I go to the cashier to pay my deductible and there's an additional $34 on the bill. I ask what is this charge and the guy says maybe it's tax maybe it's not I don't know what it is but you have to pay it if you want your car. Really? ?? I pay it and drive anyway, car stops 7 blocks away. I waited started it again, car drives about 5 minutes stops again. I try again and luckily I was able to make it to the driveway before it stop again. Tomorrow I will have it towed to a real mechanic and not the shady dealership. The service department is rude and tries to get extra money out of you. They work on your car even after you tell them not to. 8 days of holding my car hostage for an Alternator is ridiculous. Now after the replacement the vehicle is still not running.

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted]. / srv director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@apnissan.com
spoke with customer about the service of the vehicle. explained with air conditioning repairs you must start with what is seen...

wrong first. talked about doing further repairs on the vehicle but there is a possibility even after evaporator is replaced that something else could show a leak in near future based on high mileage (185,000 miles). Al Piemonte Nissan has been in business for 38 years plus and is a respectable company. Therefore we have come to a mutual agreement with customer to return labor for installation for any misunderstanding and the parts installed in the vehicle will still carry a 1 year or 12,000 mile guarantee on the parts & labor. labor amount was $261.14 and we sent a check in the amount of $300 hoping we may still be able to do business in he future. close file
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

This dealership is a joke. The customer service is bad beyond description. They lie and lie and lie on top of that. No surprise, I guess, it is a dealership. The service center is a joke. I read some people reviews about how satisfied they are, because the part needed was ordered and there in a few days. is that a joke? I bought [redacted] there , they are called [redacted] Nissan, the service specialized in [redacted] warranty and they need a few days to order a part. Why not have it in stock? I left my car there for promissed hour and half. After 2 and half hour I was told they looked at the car, but they dont have the part to fix it, so I can drive home and back the next day, or I can leave my car there. What a joke. First off all how would I get home without my car, I dont live next door or even close, second of all, I work..... I dont have a week of to work around their schedule. Come, wait, go, come , wait, go...... Am I working for them or are they working for me? I will never go back. I would ratter drive to Indiana to find another location than come back here.

Check fields!

Write a review of Al Piemonte Nissan, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Al Piemonte Nissan, Inc. Rating

Overall satisfaction rating

Add contact information for Al Piemonte Nissan, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated