Al & Sons Concrete & Asphalt

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever I want the business to know that I did in fact complain when I checked in as well as the day after, and they were unable to change my room due to a sold out hotel
Regards,
*** ***

I am sorry about the inconvenience that you occurred during your stay at the hotelI did see that you checked in on 07/09/and checked out on 07/11/If there were that many issues with the room why you did not asked the front desk to switch the rooms right away? Why you did not have any issues
on the day that you checked inYou did stay nights without any complaints and you complaint to us on the day you checked outSince you did use the room we will not be able to give you the full refundI do understand that your situation and that you were unhappy with your stay and to compensate that we would like to offer you 20% refund on your stay