Al's Auto Service

Mr [redacted] came to our shop on April 9, to have a [redacted] device installed in his vehicle.This was required due to an earlier DUI in FloridaWhen the vehicle came into the shop for the installation, I noted that it had an aftermarket remote start in itI did not check to see if the remote start worked before beginning the installationThe remote start must be disabled while the [redacted] is in the vehicle, per the National Highway Traffic Safety Administration (NHTSA) guidelines for installing ignition interlocks in a motor vehicle.Because of the location of the relay box for the remote start, I had to remove it to install the [redacted] relay boxAbout a month later, when it came to be time to remove the [redacted] ***, l reconnected the remote start after removing the [redacted] ***.At that time the customer tried to operate the remote start, which did not workI am sure that the remote start was plugged back in correctly, you can't do it wrong, due to the color coded wiring harnesses.At the time of installation of the [redacted] ***, the customer signed a contract with [redacted] that says they are not responsible for aftermarket electronics in the vehicle, which would include his unit.The customer also complained that his radio went out due to the presence of the [redacted] in his vehicleHe was in two times before the radio began acting up for "Lock Outs." This is due to a failure of the person trying to start the vehicle to do it properly, or alcohol was detected preventing the vehicle from starting.When the vehicle was in for these "Lock Outs" we did hear the radio playing, but about a week after the last "Lock Out," he called that the radio quit workingWe checked the radio and found the unit was turning on, volume control worked and it changed stations, but no sound was coming out of the speakersThis would indicate a problem with the amplifier section of the radio system, not something that installing an interlock device into the start circuit would causeThe customer was advised of this and went on his wayWe have since found out that the remote start unit that the customer has needs to be reprogrammed when it is disconnected or looses powerHow this is done, I am not sureWe found an electronics shop in the area that is a factory authorized service center for the brand of remote start that is in the vehicleWe made an appointment with the them for Monday May 11, to have them look at the unit in the customers vehicleWhich the customer refused to show up forRespectfully [redacted] ***, President, Al's Auto Service inc

Who do I contact to complain about a consultant that is now telling me it will take 7-days for a credit to my account after lying to me about my order from 7/05?This individual is a liar and has left an extremely bad taste in my mouth about MARY K- I already have bought $worth of product from her and NOW I am waiting for a credit of one tube of facial cream for $that I ordered on 7/because she refuses to send it to me, gives me all these excuses as to why she didn't(because I didn't order two of them) and now is saying its going to take 7-days to get my credit?