Al's Handyman Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon, My call center manager, *** ***, contacted Mrs*** and apologized for her unpleasant experience with our call centerIn review Mrs***'s account for services rendered on 7/17/were processed by her primary insurance with a secondary
error in the adjustment which caused Mrs***'s account to erroneously cycle to *** *** (collection agency)When Mrs*** contacted our call center (10/31/2017) the error was recognized and a phone call was made to *** *** to have the account closed with no further collection activity. Per ***'s phone call with Mrs*** I have confirmed closing of her account with *** *** and submitted and itemized billing to her email address *** showing her 7/17/services have been corrected reflecting zero patient responsibilityI have also submitted through US postal service a statement for her 7/21/charges reflecting a patient responsibility of 161.73. A statement for services rendered on 7/21/were previously mailed to Mrs*** but she never received the statement and DXP physicians did not receive a notice of mail returnAgain, My apologies for the unpleasant experience she received with my call center and *** has utilized her account as a training opportunity for the call center and the payment teamShould you have any further questions please contact my call center Manager *** *** via telephone ###-###-#### or email a***@***