***, thanks for this communication we received todayOn behalf of Al's and Kris we are sorry for this eventEspecially we are sorry for the way our conversations proceededWe are to blame Again, we are sorryWe tried contacting by phone both yesterday and again todayThe minibike in
question had a sale sign of $when you were in the store on SaturdayAs was explained we did not have inventory in the store and that the unit was a floor sample belonged to our sales repWe could not sale itWhen the sales associate contacted the store manager she was instructed to offer a courtesy rain check on this item with a additional $allowance when the shipment arrivedAs explained the sales associate invadverdantly offered 20% rather than $becauseThe $offer was for the inconvenience of coming back to the storeUpon discovering this error earlier this week that associate contacted you by phone explaining the situation and after that conversation, emotionally asked Kris to call youAs explained to you yesterday, Al's will honor the 20% discount netting the minibike to $As mentioned on our communication this morning, we also would be happy to deliver it for no chargeWe have contacted our rep and he has authorized us to sell you his loaner now, or you can wait until our shipment arrives next weekAgain, we will contact you when the shipment arrives or please let us know if you want the floor sampleThanks
***, thanks for this communication we received todayOn behalf of Al's and Kris we are sorry for this eventEspecially we are sorry for the way our conversations proceededWe are to blame Again, we are sorryWe tried contacting by phone both yesterday and again todayThe minibike in
question had a sale sign of $when you were in the store on SaturdayAs was explained we did not have inventory in the store and that the unit was a floor sample belonged to our sales repWe could not sale itWhen the sales associate contacted the store manager she was instructed to offer a courtesy rain check on this item with a additional $allowance when the shipment arrivedAs explained the sales associate invadverdantly offered 20% rather than $becauseThe $offer was for the inconvenience of coming back to the storeUpon discovering this error earlier this week that associate contacted you by phone explaining the situation and after that conversation, emotionally asked Kris to call youAs explained to you yesterday, Al's will honor the 20% discount netting the minibike to $As mentioned on our communication this morning, we also would be happy to deliver it for no chargeWe have contacted our rep and he has authorized us to sell you his loaner now, or you can wait until our shipment arrives next weekAgain, we will contact you when the shipment arrives or please let us know if you want the floor sampleThanks