Al's Trailer Sales Of Salem Inc

My name is Tracey R***, GM here at Al's trailers, I was working with Karen during the time of this transaction and was not only completely aware of, but also was instructing Karen on what to sayThe customer did fill out the credit application on his own behalf and of his own free willBy doing so
online he gave our dealership permission to look at his creditIn doing so we can only determine whether or not we think the prospective customer qualifies for an R.Vloan and what lender might be our best source to send it toWe are an R.Vdealer Not a bank! The banks always make the final call of approval or declineIf we determine the customers credit worthiness may be sufficient to seek an approval, at that time we put a complete package together to submit to the bank.(including earnest money) we do not like to waste the the banks time just seeking approvals without a commitment to ownCommitment to own is based on money down. At the time this all took place I did give the customer a phone call to explain the policies and procedures of our dealership but he would not take my call
I personally have been in the R.Vindustry over twenty years and this is not an uncommon practice
There has been no harm no foul
Tracey ** R***
General Manager

Complaint: ***I am rejecting this response because:
If you are gonna require earnest money prior to submitting a loan you should be upfront with the customer, waiting until the credit is run and a point deducted is not a fair practice.
Sincerely,*** ***