Pacific pools put in a water line for a future purchase and installation of a slideThere is nothing in the contract that speaks to what type of slide we needed to purchaseWe just purchased a slide and the company came out to install it today and stated that the line was put in the wrong placeNow we have to pay for a new water line as well as concrete repair for he existing onePacific was not helpful at all when we called to discuss!
My experience with this company has been bitter sweet It was really great when they were trying to get my business The salesman was very patient, and informative Moreover, the workers were very receptive and neat Customer service, however, leaves a lot to be desired Per costumer service's behavior, the customers are always wrong until they prove themselves right (which usually leaves one drained and mistrusted) I had a contract with a gentleman (recommended by the same salesman) to build fire pit in my backyard That gentleman sub-contracted Pacific Pools and Spas to add a gas line The company billed me for that after I had already paid the gentleman When I called to explained that I should not be receiving a bill from them and that they should contact the gentleman who hired them for the job, I was told by a female voice flat out that that was "not our problem." As a consequence of that, when it was time to open my pool, I was denied the privilege of enjoying the pool I sweated blood to purchase, until the gentleman finally paid His bill, thus depriving us of two weeks of pool enjoymentNo subsequent apology My other most recent event to support the above claim happened just today I called customer service because I realized that the thermometer that was attached to the ladder was missing after they reopened the pool I asked the male voice (not the one who usually answers) to please inquire as to what happened to it The first respond I got was that "our workers are trustworthy..."Never in my mind did I think of dishonesty or fowl play Again their goal is not to help figure out what may have happened (could that have been sucked out by the commercial vacuum used? Could the thermometer have come off and they forgot to put it back?....) nothing to point to the possibility of their trying to solve the problem That other female's voice instantly resounded in my head "not our problem." I will wait and see if anyone would call for a follow up As stated above, Pacific Pools' customer service acted, with me at least (a black female) as if customers are always wrong The workers do great job, but customer service does not represent them well
Pacific pools put in a water line for a future purchase and installation of a slideThere is nothing in the contract that speaks to what type of slide we needed to purchaseWe just purchased a slide and the company came out to install it today and stated that the line was put in the wrong placeNow we have to pay for a new water line as well as concrete repair for he existing onePacific was not helpful at all when we called to discuss!
My experience with this company has been bitter sweet It was really great when they were trying to get my business The salesman was very patient, and informative Moreover, the workers were very receptive and neat Customer service, however, leaves a lot to be desired Per costumer service's behavior, the customers are always wrong until they prove themselves right (which usually leaves one drained and mistrusted) I had a contract with a gentleman (recommended by the same salesman) to build fire pit in my backyard That gentleman sub-contracted Pacific Pools and Spas to add a gas line The company billed me for that after I had already paid the gentleman When I called to explained that I should not be receiving a bill from them and that they should contact the gentleman who hired them for the job, I was told by a female voice flat out that that was "not our problem." As a consequence of that, when it was time to open my pool, I was denied the privilege of enjoying the pool I sweated blood to purchase, until the gentleman finally paid His bill, thus depriving us of two weeks of pool enjoymentNo subsequent apology My other most recent event to support the above claim happened just today I called customer service because I realized that the thermometer that was attached to the ladder was missing after they reopened the pool I asked the male voice (not the one who usually answers) to please inquire as to what happened to it The first respond I got was that "our workers are trustworthy..."Never in my mind did I think of dishonesty or fowl play Again their goal is not to help figure out what may have happened (could that have been sucked out by the commercial vacuum used? Could the thermometer have come off and they forgot to put it back?....) nothing to point to the possibility of their trying to solve the problem That other female's voice instantly resounded in my head "not our problem." I will wait and see if anyone would call for a follow up As stated above, Pacific Pools' customer service acted, with me at least (a black female) as if customers are always wrong The workers do great job, but customer service does not represent them well