aladdin sizzler

From: [redacted] < [redacted] @***.com>Date: Fri, Mar 27, at 7:AMSubject: Fw: [redacted] RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $[redacted] To: "[email protected]" I shared the information Noor gave me with Malik His response that, "Revdex.com compIain is Nothing for us and they can't force us anything!" is not a reply I look forward to when spending y money There was never a mention of force This anger to do what's right, to do what they said, the games, and their constant disregard is concerning and feels threatening They have no respect for authority When something goes wrong with Aladdin Sizzler, who can you go to to right things? These are not practices I associate with a good businessI hope Noor, Manager on Duty at Aladdin Sizzler, was honest when I spoke with him yesterday at p.m., and things are soon to be settled with the check he informed me he mailed to "them" on Thursday, March 26, I asked for verifying information: my address and the amount to be refunded Noor did have the correct information [redacted] ----- Forwarded Message -----From: Aladdin Sizzler To: [redacted] < [redacted] @***.com> Sent: Thursday, March 26, 8:PMSubject: Re: [redacted] RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $[redacted] Hi again Revdex.com complain is Nothing for us and they can't force us anything! But we care about our customers, I told him to resolve this issue for customers interestSo, he might send you a refund cheque on that behalf Have a nice dayMalikSent from my [redacted] On Mar 26, 2015, at 7:PM, [redacted] < [redacted] @***.com> wrote: I spoke with Noor, MOD at Aladdin Sizzler, today at p.m Noor indicated that he mailed a check for the full refund amount ($21.70) today in response to the Revdex.com complaint I am unsure of who he spoke of, saying he mailed the check to "them" I made sure he was aware of my mailing addressAllowing days for mailing, I will look for the check on Saturday, March 28, [redacted] From: Aladdin Sizzler To: [redacted] < [redacted] @***.com> Sent: Thursday, March 26, 6:PMSubject: Re: [redacted] RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $[redacted] HiWe dont carry credit card information! Its never saved in computerYou can either provide me credit card information for return other wise can't do anything because we need the credit card to return that was usedThanks Sent from my [redacted] On Mar 26, 2015, at 9:AM, [redacted] < [redacted] @***.com> wrote: Malik, Several times I have provided you the bank statement you asked for Aladdin Sizzler has been given the credit card information as wellI will call Aladdin Sizzler again today with my card information This will be the final time I provide all that is asked of me After today I expect an immediate refund If not, I will have no choice but to seek other recourse [redacted] From: Aladdin Sizzler To: [redacted] < [redacted] @***.com> Sent: Wednesday, March 25, 9:AMSubject: Re: [redacted] RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $[redacted] Hi ***, (credit card noah is not having it) Thank you for reaching us outWe sorry to hear thatCan you please send me your bank statement, where we charge youI will happily forward that to my bank and will clear it out as soon as possibleSorry for any miscommunication and thank you for reaching us in appropriate mannerI would look forward to your emailThanks Malik Aladdin sizzler Sent from my [redacted] On Mar 25, 2015, at 9:AM, [redacted] < [redacted] @***.com> wrote: Hi ***, Thank you for reaching us outWe sorry to hear thatCan you please send me your bank statement, where we charge youI will happily forward that to my bank and will clear it out as soon as possibleSorry for any miscommunication and thank you for reaching us in appropriate mannerI would look forward to your emailThanks Malik Aladdin sizzler

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the questionable response made by the business in reference to complaint ID [redacted] I find this resolution satisfactory Regards, [redacted]

Dear Sir/ Madam,
I received the complaint from the customer through your good office
I am taking this opportunity to inform you about the facts On February 27, this customer ordered the food (receipt attached for your perusal) Its all up to the customer consent, she agree to pay, she provided the card information and we processed the transaction As and when she got the delivery she call us and saying "Can you send your driver back to pick up the food, because it is beyond my budget." Principally she should call us to cancel the order right away before a big issue just only $ But the next day she call us and asked us for refund and she threatened if we not giving refund to her she will call the police Very humbly we request to her, mam can you come to the store and pick your money But she refused and said I need a refund on my cardYou know sir, once the transaction processed it is a long procedure to reverse the amount I called to merchant for refund to the customer, for this purpose we need the customer full name and credit card information We call her two time but she not answer the phone.
Long story short, I am sending the check to your office amounting to to hand over to the customer please.
Sorry for the inconvenience It is only because of her, if she come to the store and pick the money the problem can be solved right away
Thank you so much you give us a chance to share the problem with you which we are facing
I hope this matter can be solved now.
Thanks,
Yours Sincerely,
Aladdin Sizzle
Any questions call us:

From: [redacted]<[redacted].com>Date: Fri, Mar 27, 2015 at 7:58 AMSubject: Fw: [redacted]RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $21.70[redacted]To: "[email protected]" <[email protected]>
 I shared the information Noor gave me with Malik.  His response that, "Revdex.com compIain is Nothing for us and they can't force us anything!" is not a reply I look forward to when spending y money.  There was never a mention of force.  This anger to do what's right, to do what they said, the games, and their constant disregard is concerning and feels threatening.  They have no respect for authority.  When something goes wrong with Aladdin Sizzler, who can you go to to right things?  These are not practices I associate with a good business.
I hope Noor, Manager on Duty at Aladdin Sizzler, was honest when I spoke with him yesterday at 4 p.m., and things are soon to be settled with the check he informed me he mailed to "them" on Thursday, March 26, 2015.  I asked for verifying information: my address and the amount to be refunded.  Noor did have the correct information.
[redacted]
----- Forwarded Message -----From: Aladdin Sizzler <aladdinsizzler@[redacted].com>To: [redacted] <[redacted].com> Sent: Thursday, March 26, 2015 8:08 PMSubject: Re: [redacted]RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $21.70[redacted]
Hi again 
Revdex.com complain is Nothing for us and they can't force us anything!  But we care about our customers, I told him to resolve this issue for customers interest. So, he might send you a refund cheque on that behalf. 
Have a nice day..
MalikSent from my [redacted]
On Mar 26, 2015, at 7:53 PM, [redacted] <[redacted].com> wrote:
I spoke with Noor, MOD at Aladdin Sizzler, today at 4 p.m.  
Noor indicated that he mailed a check for the full refund amount ($21.70) today in response to the Revdex.com complaint.   I am unsure of who he spoke of, saying he mailed the check to "them".  I made sure he was aware of my mailing address.
Allowing 2 days for mailing, I will look for the check on Saturday, March 28, 2015.
[redacted]
From: Aladdin Sizzler <aladdinsizzler@[redacted].com>To: [redacted] <[redacted].com> Sent: Thursday, March 26, 2015 6:54 PMSubject: Re: [redacted]RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $21.70[redacted]
HiWe dont carry credit card information! Its never saved in computer. You can either provide me credit card information for return other wise can't do anything because we need the credit card to return that was used. Thanks. 
Sent from my [redacted]
On Mar 26, 2015, at 9:38 AM, [redacted] <[redacted].com> wrote:
Malik,
Several times I have provided you the bank statement you asked for.  Aladdin Sizzler has been given the credit card information as well.
I will call Aladdin Sizzler again today with my card information.  This will be the final time I provide all that is asked of me.  
After today I expect an immediate refund.  If not, I will have no choice but to seek other recourse.
[redacted]
From: Aladdin Sizzler <aladdinsizzler@[redacted].com>To: [redacted] <[redacted].com> Sent: Wednesday, March 25, 2015 9:19 AMSubject: Re: [redacted]RESUBMISSION + ALL INFORMATION PROVIDED - MANAGER NOAH, ALADDIN SIZZLER - REFUND $21.70[redacted]
Hi [redacted], (credit card noah is not having it) 
Thank you for reaching us out. We sorry to hear that. Can you please send me your bank statement, where we charge you. I will happily forward that to my bank and will clear it out as soon as possible. Sorry for any miscommunication and thank you for reaching us in appropriate manner. I would look forward to your email. Thanks
  
Malik 
Aladdin sizzler. 
Sent from my [redacted]
On Mar 25, 2015, at 9:11 AM, [redacted] <[redacted].com> wrote:
Hi [redacted], 
Thank you for reaching us out. We sorry to hear that. Can you please send me your bank statement, where we charge you. I will happily forward that to my bank and will clear it out as soon as possible. Sorry for any miscommunication and thank you for reaching us in appropriate manner. I would look forward to your email. Thanks
  
Malik 
Aladdin sizzler.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the questionable response made by the business in reference to complaint ID [redacted].  
I find this resolution satisfactory. 
Regards,
[redacted]

DUPLICATE CID [redacted]:
COMPLAINT DETAIL / Problem 
NO PRODUCT CONSUMPTION. THIS CHARGE IS TO BE REVERSED. MY CARD IS TO BE...

IMMEDIATELY REFUNDED $21.70. THIS FOOD AWAITS PICK-UP AS AGREED. IF YOU DO NOT HONOR THE AGREEMENT I WILL HAVE NO CHOICE BUT TO SEEK OTHER RECOURSE. I DO NOT APPRECIATE YOUR MISHANDLING OF THIS MATTER AND WILL NOT PATRONIZE YOUR ESTABLISHMENT AGAIN. On February 27, 2015 I placed and order via telephone, ###-###-####, with your restaurant. The young lady taking orders was not very knowledgeable about your menu items and, being my first time patronizing, I had many questions. At approximately 7:00 p.m. my food arrived. Opening the containers, the portion size was not commensurate to her explanation. Immediately calling, I got the same young lady on the other end of the telephone. I began explaining my dilemma and request a refund. Without warning I was suddenly speaking to an older woman. The older woman agreed to refund the charge and have the driver return within an hour to collect the untouched food. 8:42 p.m. a call came from Aladdin Sizzler, [redacted], Mt. Rainier, Md. [redacted]. Thinking it was the delivery person, "Hello! Are you outside?" The gentleman's voice replied, "No". It was the Manager of Aladdin Sizzler telling me the older lady had no authority to speak to me. I informed him that I was not the person to address his concern. I was the customer, awaiting the driver and the agreed upon refund. He loudly agreed and hung up angrily. His display of emotion was disrespectful. Still, 1 agreement had now been made with both the store operator and the proprietor. To date, March 8, 2015, the untouched food remains in my possession. I became aware that on March 2, 2015 my card was charged illegally. As it stands, I am out of my money and my family did not consume the product, which was insufficient as a result of poor customer service. Substantiating a return. My expectation for this agreement to be upheld is not unreasonable. I have spoken to the Store's Manager, Noah, on 3/3/15 at 11:01 a.m. After causing me further grief, Noah asked if calling the authorities was, "the best you can do?" At the conclusion of our conversation he agreed to refund me and went further to say, "I do not know how to refund your card" and hung up. I called the authorities. They spoke with him. I called after that conversation. Was again told I would be refunded and it would be applied to my card. There has been no refund applied according to my banking agent. The food remains unconsumed in my possession over one week later, awaiting the numerously indicated pick-up and refund.  
DESIRED SETTLEMENT / OUTCOME: 
I would like Aladdin Sizzler to execute their plan to pick-up this food and refund my card the exact amount, $21.70, charged by their establishment.