Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]
First and foremost let us apologize for the missing boxOur office is definitely concerned when items go missingWe have pulled your record and it appears that several of the warehouse managers have perform a searchIt also appears that the vehicles were inspected that day when they returned to the office and nothing was notated as being left on the truckIt is a requirement that a post trip inspection be completed at the end of each day on the vehicles under FMCSA regulations and while our staff and drivers are checking for any mechanical defects they are also making sure the truck is returned in the same manner that it left in the morningWe make sure pads are stacked, tools are strapped to the walls and no items from the customers relocation was left in the vehicleIf items are left on the vehicle the customer is then immediately contactedHowever our claims department has been made aware of the missing box as well and a claim form for lost and missing items will be sent to your homeInstructions on filing a claim will be enclosed with the forms and information on the process.The forms will be mailed to: [redacted] ***? ? However in the interest of goodwill and hopes of expediting this matter the claims department has been authorized to make a settlement of $This would bypass the requirement of providing a receipts and filling out the necessary formsPlease respond and this can be taken care of within the next 5-days? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]
First and foremost let us apologize for the missing boxOur office is definitely concerned when items go missingWe have pulled your record and it appears that several of the warehouse managers have perform a searchIt also appears that the vehicles were inspected that day when they returned to the office and nothing was notated as being left on the truckIt is a requirement that a post trip inspection be completed at the end of each day on the vehicles under FMCSA regulations and while our staff and drivers are checking for any mechanical defects they are also making sure the truck is returned in the same manner that it left in the morningWe make sure pads are stacked, tools are strapped to the walls and no items from the customers relocation was left in the vehicleIf items are left on the vehicle the customer is then immediately contactedHowever our claims department has been made aware of the missing box as well and a claim form for lost and missing items will be sent to your homeInstructions on filing a claim will be enclosed with the forms and information on the process.The forms will be mailed to: [redacted] ***? ? However in the interest of goodwill and hopes of expediting this matter the claims department has been authorized to make a settlement of $This would bypass the requirement of providing a receipts and filling out the necessary formsPlease respond and this can be taken care of within the next 5-days? ? ?