Aladdins Cafe

D [redacted] Ms***,Thank you for submitting this issue to the Revdex.com, and giving us an opportunity to correct this situation Our customer service representative should not have applied Symbius Medical's day return policy to the incorrect items provided This is our error, and we apologizeWe hope we have proven through our resolution of your issue that excellent customer service is our highest priority You spoke with our Customer Operations Manager, Megan B [redacted] this morning regarding this situation and MsB [redacted] is arranging for replacement of the hose If you need anything further, please don't hesitate to contact us at [redacted] Regards,Natalie R [redacted] *** Director of Compliance and Contracting

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

D[redacted] Ms. [redacted],Thank you for submitting this issue to the Revdex.com, and giving us an opportunity to correct this situation.  Our customer service representative should not have applied Symbius Medical's 30 day return policy to the incorrect items provided. ...

This is our error, and we apologize. We hope we have proven through our resolution of your issue that excellent customer service is our highest priority.  You spoke with our Customer Operations Manager, Megan B[redacted] this morning regarding this situation and Ms. B[redacted] is arranging for replacement of the hose.  If you need anything further, please don't hesitate to contact us at [redacted] Regards,Natalie R[redacted]  Director of Compliance and Contracting