Alain Mikli Ltd.

Dear Revdex.com,Please note, [redacted] is indicating that he has tried to communicate with Sophie G[redacted]-R[redacted]. Unfortunately, Sophie has not been with our company since December 2015 and this would be the reason he has not received a response. At this time I am unaware of any attempts by [redacted] to contact our corporate office directly.More importantly, [redacted] is advising the frames were purchased on 5/**/2012. As the frames carry a one year warranty, this frame would no longer be under warranty, nor would it have been at the time his correspondence began in 2015. Please note, this is the first time that I recall receiving the actual purchase date.Our Alain Mikli store did replace the screws and sent the frame to him as a courtesy repair in August 2015 in an attempt to remedy the situation. Based on his most recent complaint and continued disappointment, we are still willing to honor my prior offer of extending 30% off the purchase of a new frame, however, we would ask that this purchase be made by 9/**/2016 in order that we can conclude this matter.Thank you for your assistance and understanding.Chad L[redacted]Director of Retail

Review: Purchased eyeglasses frame from Alain Mikli. Frame is defective after 8 months of use and the company will not honor their 2 year warranty.Desired Settlement: I would like for Alain Mikli to replace the defective eyeglasses frame.

Business

Response:

Dear [redacted] (Revdex.com),

Thank you for taking the time to speak with me regarding the complaint we (Alain Mikli) received from the Revdex.com on behalf of [redacted]. The Revdex.com ID number given to us is Revdex.com ID [redacted].

As I explained, we do not have any record of transactions for this customer in our computer system. In addition, your notice does not include a copy of receipt from Alain Mikli.

As both retailer and manufacturer of Alain Mikli products, we will do everything possible to rectify this customers concern. However, we will require a copy of receipt for this product to best determine if it falls under the warranty time frame and which business entity should process the transaction as necessary.

Can you please provide us with any additional information so that this matter may be resolved accordingly?

Thank you in advance for your assistance in this matter.

Sincerely,