Alameda Fire Extinguishers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I did everything she wanted me to do and I did extra work and did not charge her for it and I also cut her lawn at no charge she told me what she wanted done did it and got paid she was very happy and about weeks went by she asked me if I could come by and do more work and I said I'll have
to charge you on the new stuff you want done and she got mad and said that it was included in the money she gave me I said no that's what you paid me for the work I did and I said to her I didn't charge you for alot of stuff I did she hung up on me and kept calling and leaving messages that she was gonna hire someone else so I thought that was the end of it Thank you

***We have zero out your balance and nothing is due I don't show that you were ever charged for any of these charges

The customer has returned the VoIP adapter and we have let her out of her contract and credited back her account

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowAs I said in my first letter to you, a female and boy worked around mt garden , she admitted she was not sure between weeds and my flowersMr*** came for the check and mowed the lawnI am also not sure what happen to the loam he was going to deliver as well

Complaint: ***
I am rejecting this response because: All of the information responded is falseAt no time did I maliciously attack this companyThis is a accusation.
Regards,
*** ***

It appears we have given credit on 9/1 for $10 and also on 9/19 $70.50 for no service between Aug 25th - Sept 19th when services were restored.

[redacted]I have credited your account 1 month of service in the amount of $131.02 We also sent a tech to inspect equipment and everything looks good.  If you continue to have issues with [redacted] movies please contact us right away or try another streaming service at that time to make sure...

it's not just [redacted].  [redacted] often has issues with streaming and downloading.

The reason Gtek disconnected  this customers service  (a terminated employee)  is for  the following reason. He was destroying Gtek property such as dropbox pictures, documents and contracts. This was a malicious attack against Gtek, in order to protect our business and valuable...

information we had no choice but to disconnect this customer’s service.  As far as a settlement he is requesting, he did receive internet service for the 6 months that he paid for so we do not see a reason for payment.  What is unacceptable is someone maliciously attacking our property and valuable information.

The email sent out on June 7th stated that we are starting to roll out our upgrades.  It also stated that our upgrades are scheduled to be complete by the beginning of Q4. [redacted] has been receiving his original package speeds that are stated in his contact of 4mbps download by 2mbps upload....

 Gtek does not have a system in place to limit or throttle bandwidth.  When John has called in before and ran a speed test showing his slow speeds we torched his IP address to find out he was running a speed test while downloading a game at the same time thus not giving him his speeds on the speed test.  In the meantime I have upgraded his speeds to our new package.  We have yet to finish the tower work on the tower he is connected to so I can not guarantee that his new speeds will be consistent.  Upon completion of our upgrades then his speeds will be consistent.  I am upgrading his speeds to help him out in the meantime.  I will also have a tech following up with him everyday until he is satisfied with the service.  Attached is the email that was sent out to our customers about our upgrades.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

As per agreement signed by customer we do not issue credit for days without service.  Further more we record all of our calls and have no record of this customer calling in when they were experiencing issues.