Alamo Cleaners

On April 4, 2016, the customer dropped off three sets of uniformsThe price he was quoted is consistent with other dry cleaners within our communityOur counter personnel understood his ironing request specific to his uniformsAlamo Cleaners launders and presses uniforms dailyWe pressed the shirts following the existing creases which had previously been pressed into the sleevesThe customer called and spoke with the Front Manager voicing his complaint that two of his shirts had been ironed incorrectlyHe was verbally demanding that the cleaners make things rightOur Manager assured him his shirts would immediately be pressed again and asked him to bring the items back to the cleanersOur Customer stated that his time and gas were very valuable, and he needed his shirts immediatelyAgain, the customer demanded that the cleaners make things rightThe Customer did not communicate as to what he wanted(Another employee working the front counter overheard the Manager's response and agreed his complaint was handled with courtesy and a true desire to satisfy him.)I, the Owner of Alamo Cleaners, spoke with the customer and offered to immediately re-press the shirts and correct his concernI assured him I would keep the boiler on and extend operations to accommodate his demandsI also told him he was welcome to bring the shirts back at a time convenient for himAt no point did he request a refundHe consistently and continually demanded the cleaners to make things right because his uniforms were very expensive and ruinedAgain, I explained to him that we were eager and willing to resolve this issue and make things rightHis voice continued to escalateHe again insisted that the cleaners make the situation rightI kept reassuring him that we would resolve this problem if he would just bring the shirts back to the cleanersHe continued to speak to me in an aggressive voice that escalatedBecause of his tone of voice I told him that I believed he was being verbally abusiveHe questioned my statement, and I responded that he was indeed being verbally abusiveBecause of his manner of communicating, I told him that our conversation was ending; and I intended to hang up the phoneThe following week, the Customer called me again with his demands to make things rightHe was told we would his shirts at his convenience; and again, he became demanding, stating his time was valuableHe was encouraged once again to bring back shirtsHe insisted on knowing exactly what I was going to do because his time was valuableI tried to explain to him that given the opportunity we would satisfy his requestAfter numerous attempts to meet his demands, I advised him I would be hanging up, and I didOur dry cleaners did everything we could to treat this customer with respectOur goal was and still is to satisfy this customerOur company prides itself in customer satisfactionWe appreciate feedback, and our goal is to resolve an issues within our control

Unfortunately, there was no resolution due to the customer’s failure to bring the clothing back for inspectionAs a result, resolution can be extremely difficult to achieveWe work very hard to provide quality and personalized service for our community. Sincerely,*** ***

Complaint:
I am rejecting this response because:I did ask for a refund at least times if not more, the owner refused to acknowledge giving me a refund and only wanted to bring the uniforms there on my time and gasI shouldn't have to use my gas, when I dropped off the clothes I stated or more times how I wanted the creases and the shorts doneThe reason I repeated myself is because the lady wasn't paying attention to what I was sayingThe owner became very defensive and would not let me speaking the phone and she never said she was going to hang up the phone just just did it without saying anythingI was never offered a refund and she ignored me when I asked numerous timesShe yet gave the Revdex.com information and she knows she did.
Sincerely,
*** ***

On April 4, 2016, the customer dropped off three sets of uniforms. The price he was quoted is consistent with other dry cleaners within our community. Our counter personnel understood his ironing request specific to his uniforms. Alamo Cleaners launders and presses uniforms daily. We pressed...

the shirts following the existing creases which had previously been pressed into the sleeves. The customer called and spoke with the Front Manager voicing his complaint that two of his shirts had been ironed incorrectly. He was verbally demanding that the cleaners make things right. Our Manager assured him his shirts would immediately be pressed again and asked him to bring the items back to the cleaners. Our Customer stated that his time and gas were very valuable, and he needed his shirts immediately. Again, the customer demanded that the cleaners make things right. The Customer did not communicate as to what he wanted. (Another employee working the front counter overheard the Manager's response and agreed his complaint was handled with courtesy and a true desire to satisfy him.)I, the Owner of Alamo Cleaners, spoke with the customer and offered to immediately re-press the shirts and correct his concern. I assured him I would keep the boiler on and extend operations to accommodate his demands. I also told him he was welcome to bring the shirts back at a time convenient for him. At no point did he request a refund. He consistently and continually demanded the cleaners to make things right because his uniforms were very expensive and ruined. Again, I explained to him that we were eager and willing to resolve this issue and make things right. His voice continued to escalate. He again insisted that the cleaners make the situation right. I kept reassuring him that we would resolve this problem if he would just bring the shirts back to the cleaners. He continued to speak to me in an aggressive voice that escalated. Because of his tone of voice I told him that I believed he was being verbally abusive. He questioned my statement, and I responded that he was indeed being verbally abusive. Because of his manner of communicating, I told him that our conversation was ending; and I intended to hang up the phone. The following week, the Customer called me again with his demands to make things right. He was told we would re-do his shirts at his convenience; and again, he became demanding, stating his time was valuable. He was encouraged once again to bring back shirts. He insisted on knowing exactly what I was going to do because his time was valuable. I tried to explain to him that given the opportunity we would satisfy his request. After numerous attempts to meet his demands, I advised him I would be hanging up, and I did. Our dry cleaners did everything we could to treat this customer with respect. Our goal was and still is to satisfy this customer. Our company prides itself in customer satisfaction. We appreciate feedback, and our goal is to resolve an issues within our control.

Review: took my dress pants to fix over 2 weeks ago and I called 45 times in the 2weeks and they dont call me back the owner [redacted] cant find them need help pleaseDesired Settlement: 100.00