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Alamo Drafthouse Cinema

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Reviews Theatre Alamo Drafthouse Cinema

Alamo Drafthouse Cinema Reviews (5)

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Alamo Drafthouse is extremely well known for our "No Talking/No Texting" policyWe have a video PSA at the beginning of each movie that is typically funny and contains celebrities, and reiterates our "no Talking/No Texting" policyThe consequences of violating this policy, is that we kick you out with no refundWe give violators reminders/warnings before we kick them outTalking and Texting ruins the movie experience for everyone around the disruption Alamo Drafthouse has nothing to gain by ejecting our guests from our theaterIt is often greeted by hostility and it is not something any manager/employee takes lightlyOur servers/runners will lose a tip (which they rely on) when a guest is ejected In the case of Mr [redacted] , when he was ejected another table left due to the commotion (names of guests unknown)Furthermore, Mr [redacted] was refused a ticket to a later movie, since he had already been asked to leaveWe are allowed refuse business to anyone, and we executed this right at that time

Ms [redacted] purchased tickets to the [redacted] location (not the [redacted] location.) We never had the movie she was trying to purchase We never received a phone call, voicemail, or email regarding her complaint where we could have directed her to the people that could have helped her I have attached her booking number for the [redacted] location that she provided to our [redacted] location I would like this complaint resolved immediately as it does not involve our location Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/20) */
Alamo Drafthouse is extremely well known for our "No Talking/No Texting" policy. We have a video PSA at the beginning of each movie that is typically funny and contains celebrities, and reiterates our "no Talking/No Texting" policy. The...

consequences of violating this policy, is that we kick you out with no refund. We give violators 2 reminders/warnings before we kick them out. Talking and Texting ruins the movie experience for everyone around the disruption.
Alamo Drafthouse has nothing to gain by ejecting our guests from our theater. It is often greeted by hostility and it is not something any manager/employee takes lightly. Our servers/runners will lose a tip (which they rely on) when a guest is ejected.
In the case of Mr. [redacted], when he was ejected another table left due to the commotion (names of guests unknown). Furthermore, Mr. [redacted] was refused a ticket to a later movie, since he had already been asked to leave. We are allowed refuse business to anyone, and we executed this right at that time.

Ms. [redacted] purchased tickets to the [redacted] location (not the [redacted] location.)  We never had the movie she was trying to purchase.  We never received a phone call, voicemail, or email regarding her complaint where we could have directed her to the people that could have helped...

her.  I have attached her booking number for the [redacted] location that she provided to our [redacted] location.  I would like this complaint resolved immediately as it does not involve our location.  Thanks.

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Address: 2550 Mission St, San Francisco, California, United States, 94110

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