Ms [redacted] We apologize your experience was not a good one Please know that we do take our customer service very serious and we will do our best to make certain that our team learn from this experience I did pull up your notes from when your call was placed and it states “Customer says she is having intermittent issues with garage door opener, doesn’t work consistently opening the door” With those issues, those are typically associated with a bad circuit board in the unit A faulty circuit board will cause the unit to intermittently work It may work fine for a day or 3-months it’s hard to say until it finally goes out, thus creating the intermittently sporadic scenarios As agreed upon in our conversation I told you we would void your check and destroy it once the technician brought it to the office Please see the attached copy of your voided check where no money was deposited in our bank on the service call Again, I would like to extend my apologies for your frustration and would like for you to allow us the opportunity to be of service to you again in the future, to prove to you who we say we are I would like to offer you a free garage door tune up for your door and opener a $value for free the next time your door needs servicing
We apologize your experience was not a good one. Please know that we do take our customer service
very serious and we will do our best to make certain that our team learn from
this experience.
I did pull up your notes from when your call was placed and
it...
states “Customer says she is having intermittent issues with garage door
opener, doesn’t work consistently opening the door”
With those issues, those are typically associated with a bad
circuit board in the unit. A faulty
circuit board will cause the unit to intermittently work. It may work fine for a day or 3-6 months it’s
hard to say until it finally goes out, thus creating the intermittently sporadic
scenarios.
As agreed upon in
our conversation I told you we would void your check and destroy it once the
technician brought it to the office.
Please see the attached copy of your voided check where no money was
deposited in our bank on the service call.
Again, I would like to extend my apologies for your
frustration and would like for you to allow us the opportunity to be of service
to you again in the future, to prove to
you who we say we are. I would like to
offer you a free garage door tune up for your door and opener a $124.95 value
for free the next time your door needs servicing.
Ms [redacted] We apologize your experience was not a good one Please know that we do take our customer service very serious and we will do our best to make certain that our team learn from this experience I did pull up your notes from when your call was placed and it states “Customer says she is having intermittent issues with garage door opener, doesn’t work consistently opening the door” With those issues, those are typically associated with a bad circuit board in the unit A faulty circuit board will cause the unit to intermittently work It may work fine for a day or 3-months it’s hard to say until it finally goes out, thus creating the intermittently sporadic scenarios As agreed upon in our conversation I told you we would void your check and destroy it once the technician brought it to the office Please see the attached copy of your voided check where no money was deposited in our bank on the service call Again, I would like to extend my apologies for your frustration and would like for you to allow us the opportunity to be of service to you again in the future, to prove to you who we say we are I would like to offer you a free garage door tune up for your door and opener a $value for free the next time your door needs servicing
Ms. [redacted]
We apologize your experience was not a good one. Please know that we do take our customer service
very serious and we will do our best to make certain that our team learn from
this experience.
I did pull up your notes from when your call was placed and
it...
states “Customer says she is having intermittent issues with garage door
opener, doesn’t work consistently opening the door”
With those issues, those are typically associated with a bad
circuit board in the unit. A faulty
circuit board will cause the unit to intermittently work. It may work fine for a day or 3-6 months it’s
hard to say until it finally goes out, thus creating the intermittently sporadic
scenarios.
As agreed upon in
our conversation I told you we would void your check and destroy it once the
technician brought it to the office.
Please see the attached copy of your voided check where no money was
deposited in our bank on the service call.
Again, I would like to extend my apologies for your
frustration and would like for you to allow us the opportunity to be of service
to you again in the future, to prove to
you who we say we are. I would like to
offer you a free garage door tune up for your door and opener a $124.95 value
for free the next time your door needs servicing.