We spoke to *** *** and explained the proper way to attach dishwasher panelsThis is done all the time in kitchen installationNeil said he understood and was satisfied and will remove his complaint
To Whom It May Concern, Please see the email that was sent moments ago to the customer below. Hi [redacted], I hope this email finds you well. It has been brought to our attention that you are in need of some replacement hinges for the cabinets that you purchased from us in...
2015. Our records show that hinges were ordered when you first requested them in August 2015 and the Fed Ex tracking number showed that they were delivered with your replacement door. However perhaps there was some confusion and the hardware was left on the truck but the door delivered? In any case, we apologize for the confusion and would like to order new hinges for you at no cost, to be delivered to our main office in Orange. We would then like to send an installer to your home to bring and install the new hinges and inspect the paint issues that you are describing. How many hinges do you need replaced? Fabuwood is closed until this Wednesday April 19, 2017 for the Jewish Holiday. However, once we know how many hinges you need we can send an order to them so that it can be processed as soon as they return to their normal business hours. Once we receive the hinges we will have the installer reach out to you, to arrange a time for him to visit that is convenient for you. Please let me know if you have any further questions! Regards, [redacted] Customer CareCabinets Direct USA[redacted]###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
1. On our first meeting, the customer told me theirceiling height was 96", along with the other measurements they gave me soI could do a preliminary drawing for them. When [redacted] (the installer) did the measurements, henoted on the drawing that the ceilings were VERY UNLEVELED, and went from97" to 98...
1/2" , see [redacted]'s drawing. The customer said they wantedthe cabinets to go to the ceiling, so I pointed this out and discussed it withthe customer, and the customer was told they are responsible for leveling theirceiling in order for this design to work. The ceiling had to be leveled down to96", as shown on the elevations, which they were explained this to andsigned off on ( note the elevation drawings show 96" height, confirmingour discussion of the matter). Customer said ok. 2. Their contractor DID NOT follow the floor plan andelevations, and built an 8" sheet rock soffit instead which now makes thecrown molding and fascia board unusable, see our drawings and pictures sent bythe customer, who told me twice the cabinets went right to the ceiling, whichfrom HER pictures, clearly shows the top of the cabinets to the bottom of the8" soffit their contractor put in, NOT THE CEILING, instead of levelingthe ceiling . THEIR CONTRACTORS FAULT, or their fault for not telling thecontractor he had to level the ceiling down to 96". 3. Her second issue as per the granite, there are NOBACKSPLASHES requested or shown on ANY of the drawings. Customer said they wereusing tile. When the customer was told this by me, she then changed her storyand said I told her the underside of the granite would be finished at least 11/2". I would NEVER tell that to a customer, because in my 38 + years ofdoing this, I've never seen this done, and maybe we confused each other whentalking about it, as I may have told her the height of the granite tops were 11/4" high, and yes, all edges would be finished to match the other edgesin the kitchen. In summary, the customer and her contractor DID NOTfollow the blueprints and elevation drawings and my advice to level off theirceiling, so their contractor took a short cut and built the soffits where therewere to be none, thus rendering the molding unusable. Didn't one of the THREEcontractors see molding on the drawings? And if they did, WHY were we notcalled BEFORE they went any further? Points to be taken: What kind of contractor would install cabinets withoutfirst leveling a ceiling which is off by an inch and a half? The cabinets willalways be level, so wouldn't the contractor advise the customer to level theceiling so it looks right? Contract was gone over at signing for at least 45minutes, with each drawing explained and SIGNED OFF ON. We are not responsible to put the customers walls andceilings in level and plumb condition so their cabinets fit properly. It is thehomeowner/installers responsibility to level and plumb walls and ceilings socabinet design will work, especially after they were told so. Why didn't the customer contact me BEFORE one of theTHREE contractors told her it could not be done? Why did she let the contractorbuild the soffit and install the cabinets if she were told that it wouldn'twork (which it WOULD have WORKED if the ceiling was leveled to 96")? Whywait until it was DONE and then call to complain? My feeling is she did not let the contractor know he hadto level the ceiling down to 96", and he just put the cabinets up figuringthere was to be a soffit, instead of questioning the prints which CLEARY SHOWmolding to the ceiling at 96". Then the customer wants to complain aboutit AFTER it is done? You can never satisfy all of the people, especially thosepeople who felt they paid for something they did not use. Her actual complaintshould be with the contractor for not following the design on the floor plan,elevation drawings, and perspective drawings, clearly showing NO SOFFITS, andusing the moldings as specified after the ceiling is leveled.
We spoke to *** *** and explained the proper way to attach dishwasher panelsThis is done all the time in kitchen installationNeil said he understood and was satisfied and will remove his complaint
To Whom It May Concern, Please see the email that was sent moments ago to the customer below. Hi [redacted], I hope this email finds you well. It has been brought to our attention that you are in need of some replacement hinges for the cabinets that you purchased from us in...
2015. Our records show that hinges were ordered when you first requested them in August 2015 and the Fed Ex tracking number showed that they were delivered with your replacement door. However perhaps there was some confusion and the hardware was left on the truck but the door delivered? In any case, we apologize for the confusion and would like to order new hinges for you at no cost, to be delivered to our main office in Orange. We would then like to send an installer to your home to bring and install the new hinges and inspect the paint issues that you are describing. How many hinges do you need replaced? Fabuwood is closed until this Wednesday April 19, 2017 for the Jewish Holiday. However, once we know how many hinges you need we can send an order to them so that it can be processed as soon as they return to their normal business hours. Once we receive the hinges we will have the installer reach out to you, to arrange a time for him to visit that is convenient for you. Please let me know if you have any further questions! Regards, [redacted] Customer CareCabinets Direct USA[redacted]###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
1. On our first meeting, the customer told me theirceiling height was 96", along with the other measurements they gave me soI could do a preliminary drawing for them. When [redacted] (the installer) did the measurements, henoted on the drawing that the ceilings were VERY UNLEVELED, and went from97" to 98...
1/2" , see [redacted]'s drawing. The customer said they wantedthe cabinets to go to the ceiling, so I pointed this out and discussed it withthe customer, and the customer was told they are responsible for leveling theirceiling in order for this design to work. The ceiling had to be leveled down to96", as shown on the elevations, which they were explained this to andsigned off on ( note the elevation drawings show 96" height, confirmingour discussion of the matter). Customer said ok. 2. Their contractor DID NOT follow the floor plan andelevations, and built an 8" sheet rock soffit instead which now makes thecrown molding and fascia board unusable, see our drawings and pictures sent bythe customer, who told me twice the cabinets went right to the ceiling, whichfrom HER pictures, clearly shows the top of the cabinets to the bottom of the8" soffit their contractor put in, NOT THE CEILING, instead of levelingthe ceiling . THEIR CONTRACTORS FAULT, or their fault for not telling thecontractor he had to level the ceiling down to 96". 3. Her second issue as per the granite, there are NOBACKSPLASHES requested or shown on ANY of the drawings. Customer said they wereusing tile. When the customer was told this by me, she then changed her storyand said I told her the underside of the granite would be finished at least 11/2". I would NEVER tell that to a customer, because in my 38 + years ofdoing this, I've never seen this done, and maybe we confused each other whentalking about it, as I may have told her the height of the granite tops were 11/4" high, and yes, all edges would be finished to match the other edgesin the kitchen. In summary, the customer and her contractor DID NOTfollow the blueprints and elevation drawings and my advice to level off theirceiling, so their contractor took a short cut and built the soffits where therewere to be none, thus rendering the molding unusable. Didn't one of the THREEcontractors see molding on the drawings? And if they did, WHY were we notcalled BEFORE they went any further? Points to be taken: What kind of contractor would install cabinets withoutfirst leveling a ceiling which is off by an inch and a half? The cabinets willalways be level, so wouldn't the contractor advise the customer to level theceiling so it looks right? Contract was gone over at signing for at least 45minutes, with each drawing explained and SIGNED OFF ON. We are not responsible to put the customers walls andceilings in level and plumb condition so their cabinets fit properly. It is thehomeowner/installers responsibility to level and plumb walls and ceilings socabinet design will work, especially after they were told so. Why didn't the customer contact me BEFORE one of theTHREE contractors told her it could not be done? Why did she let the contractorbuild the soffit and install the cabinets if she were told that it wouldn'twork (which it WOULD have WORKED if the ceiling was leveled to 96")? Whywait until it was DONE and then call to complain? My feeling is she did not let the contractor know he hadto level the ceiling down to 96", and he just put the cabinets up figuringthere was to be a soffit, instead of questioning the prints which CLEARY SHOWmolding to the ceiling at 96". Then the customer wants to complain aboutit AFTER it is done? You can never satisfy all of the people, especially thosepeople who felt they paid for something they did not use. Her actual complaintshould be with the contractor for not following the design on the floor plan,elevation drawings, and perspective drawings, clearly showing NO SOFFITS, andusing the moldings as specified after the ceiling is leveled.