Complaint [redacted] the parts I'm rejecting this response because: We have no problem having the company inspect the parts However, to clarify, this would be the FIRST time the company offered to inspect the mixing valve and pump The company email response said "again" I understand the mixing solution part has been performed by the homeowner, however I had been mixing the solution for years prior to new install with no problems at all which clearly demonstrates my ability to properly mix the solution In addition, the problems started the day of the install in 07/as noted in your records The solution was mixed that day by Culligan technician, which immediately caused cloggage in our kitchen faucet Sincerely, [redacted] ***
[redacted] does acknowledge there was a leak and some water was on the floor [redacted] responded in less than hours and found less than inch of water on the floor - we immediately cleaned all standing water and took pictures of the damage We attempted to settle the claim directly with the customer but found the customer's quote for repairs were very inconsistent with the damages we witnessed The quote included remove and replace a carpet 8' x 16' There was not carpet in this area - there were a few through rugs that were not installed We also dispute that standing water would result in the need to scrape, re-paint, and re-seal a concrete floor The customer stated she scrapped the wall while mopping the floor We also dispute that there was even enough water to reach the dry wall and result in the need to replace and paint the walls [redacted] is willing to settle the claim but not for $2,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJust to clarify however, the calls received were not regarding salt delivery which was the entire point of this complaintThe messages I had received were in regards to maintenance of my water softener system Sincerely, [redacted]
Complaint [redacted] the parts I'm rejecting this response because: We have no problem having the company inspect the parts However, to clarify, this would be the FIRST time the company offered to inspect the mixing valve and pump The company email response said "again" I understand the mixing solution part has been performed by the homeowner, however I had been mixing the solution for years prior to new install with no problems at all which clearly demonstrates my ability to properly mix the solution In addition, the problems started the day of the install in 07/as noted in your records The solution was mixed that day by Culligan technician, which immediately caused cloggage in our kitchen faucet Sincerely, [redacted] ***
[redacted] does acknowledge there was a leak and some water was on the floor [redacted] responded in less than hours and found less than inch of water on the floor - we immediately cleaned all standing water and took pictures of the damage We attempted to settle the claim directly with the customer but found the customer's quote for repairs were very inconsistent with the damages we witnessed The quote included remove and replace a carpet 8' x 16' There was not carpet in this area - there were a few through rugs that were not installed We also dispute that standing water would result in the need to scrape, re-paint, and re-seal a concrete floor The customer stated she scrapped the wall while mopping the floor We also dispute that there was even enough water to reach the dry wall and result in the need to replace and paint the walls [redacted] is willing to settle the claim but not for $2,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJust to clarify however, the calls received were not regarding salt delivery which was the entire point of this complaintThe messages I had received were in regards to maintenance of my water softener system Sincerely, [redacted]