Alamo Maxillofacial Surgical Associates, P.A.

In late February, our office was the victim of a check scam which resulted in having to make several changes to our existing bank account.  Sadly, [redacted] refund check was caught in this change to a Positive Pay Banking Program with Frost.  We unfortunately had no way of determining...

which checks would be honored by our banking institution and which checks were not.  [redacted] message to our front office, [redacted], never was brought to our attention as were four other patients/vendors where we reissued payments and also paid any banking fees associated with the failure to clear our check.  We have verified that the other 6 checks issued in the batch of [redacted] refund cleared without incident.  We have also verified that [redacted] original refund check has yet to clear our account.  We have stopped payment on this check.  We have contacted [redacted] directly to arrange for a new refund check for the $17.20 as well as the $4.00 bank fee he was charged.  Additionally, we have applied an courtesy discount of $65 for the surgical tray/supplies utilized that was deemed not covered by his insurance company and are adding this amount to the refund, as well.  We will send the check to [redacted] directly for $86.20 according to his preference of regular mail or via UPS overnight service.  Thank your for the opportunity to respond to this concern. Sincerely, [redacted]Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]