Alamo Osteopathic Physicians & Surgeons Reviews (1)
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Alamo Osteopathic Physicians & Surgeons Rating
Address: 12650 Nacogdoches Rd, San Antonio, Texas, United States, 78217-2118
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September 15, 2017Revdex.com Corporate Offce1805 Rutherford Lane Ste. 100Austin, TX 78754RE: [redacted]Customer ID: [redacted]To Whom It May Concern:Thank you for mediating on behalf of Mr. [redacted] and notifying my offcie of his concern. After careful review of his medical file, billing record and testing...
logs, Mr. [redacted] concern was addressed and a resolution communicated on August 2, 2017.On August 2, 2017, Mr. [redacted] contacted the billing department questioning his bill. Mr. [redacted] was informed of his insurance denying due to an inactive policy. As a result, services for January 1 8, 2017, transferred over to his responsibility. Mr. [redacted] then mentioned he was disputing some charges: l .) two injections 2.) lung function test.The billing department initiated a request for records and after reviewing all labs, notes, and testing entries, findings revealed the lung function test was performed. However, the two injections were incorrectly billed. The account was adjusted to reflect the corrections, changing the bill balance from 3 15.00 to 247.00. Mr. [redacted] was informed of the credits and in addition to some payments made by him, the account's current balance is $180.17.As previously mentioned, I personally pulled all documents auditing all entries and records. My findings revealed the billing department thoroughly reviewed the account and correctly credited the patient's account, leaving the patient with the previously mentioned balance.If you have any questions, please do not hesitate to call my office at [redacted]. Sincerely, [redacted], C.O.O.Chief Operations OfficerAlamo Osteopathic Physicians & Surgeons