Complaint: [redacted] I am rejecting this response because:We will provide the purchase orders that were issued to Alamo, accepted at pricing, processed and shipped at the agreed upon discountBelieve me, with over 12m in annual revenue, the amount due is not due to stalling, it is due to a classic Bait and Switch from a shady companyWe have turned this over to our corporate council as wellThe issue is plain and simple; the purchase orders were acknowledged by Alamo, accepted at the price, they processed the orders, shipped the items and billed us at a higher amountWhen the bills came in, our accounting department disputed the amount and we have had no resolution including an e-mail dated 3/We will only pay the amount that our purchase order statedNot a penny moreA purchase order is a legal, binding contractIf the pricing was incorrect, why was it accepted and processed??? Multiple times??? We can easily provide the purchase orders and e-mail's that were sent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will agree to pay the amount due on our purchase orders ONLYNot a penny moreNot a stall tactic, we are a #dealer out of dealers nation wide in the Excell groupWe will pay the amount of our PO's ONLYIf you accept, please advise and I will advise our council.We are not trying to give you a bad nameIt's simply bad business to bill different than a purchase orderIf you receive a purchase order from a company, accept it, process it and ship it, you need to bill it for that amountNot a higher amountPeriodThat is why we try not to deal with companies outside of a buying groupAdjust the bills, we will payPeriodVery simpleIf we deal with your collection company, we will require a release from them Regards, [redacted]
As stated in my reply we did offer to accept a short payment for the balance due minus the disputed amount and we never got a response What concerns us is this company is trying to give us a bad name but at the same time we are fully aware that they are in collection with at least one company for $12,000+We strongly feel that they filed the complaint in anger for being turned into collection and is using the complaint as a stall tacit We will honor the additional 5% discount they believe they are owed on the three invoices onlyTotal discount will be $However, because this account has been turned into collection we are respectfully asking that they forward all correspondence and payments to our collection agency: *** *** *** *** *** *** ###-###-#### x*** (Also copied in this email) If you need additional information or if you have any questions please don’t hesitate to call or email Thank you, *** ***
Alamo Refrigeration has informed this customer several times what our discount is and that we do not offer any special pricingAlamo did send the customer a copy of our price list The first purchase order we received from this company is dated 11/25/Invoice date is
11/26/2014. There is no price discrepancy what so ever between the price on the PO and what was billedThis invoice is now days past the Net terms we extended them. There are a total of three other orders that have a small price discrepancy. (Not 7) They were notified upon receiving the Purchase Order that the pricing was incorrect and again when the actual invoice was sentIt wasn't until these invoices became severely past due and after several attempts to collect that they claimed they were told of an additional discountThe disputed amount for the three invoices is $38.08, $and ($total) On 3/4/we agreed to accept a short payment for the balance due minus the disputed amount and have not gotten a responseThese three invoices are now 65, and dayspast dueThis account has been turned into our collection agencyWe believe they are purposely stalling paymentThe customer now owes Alamo Refrigeration nearly $15,in unpaid invoices, finance charges and collection feesWe can provide additional email back up concerning pricing and collection if needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will agree to pay the amount due on our purchase orders ONLY. Not a penny more. Not a stall tactic, we are a #5 dealer out of 150 dealers nation wide in the Excell group. We will pay the amount of our PO's ONLY. If you accept, please advise and I will advise our council.We are not trying to give you a bad name. It's simply bad business to bill different than a purchase order. If you receive a purchase order from a company, accept it, process it and ship it, you need to bill it for that amount. Not a higher amount. Period. That is why we try not to deal with companies outside of a buying group. Adjust the bills, we will pay. Period. Very simple. If we deal with your collection company, we will require a release from them.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We will provide the purchase orders that were issued to Alamo, accepted at pricing, processed and shipped at the agreed upon discount. Believe me, with over 12m in annual revenue, the amount due is not due to stalling, it is due to a classic Bait and Switch from a shady company. We have turned this over to our corporate council as well. The issue is plain and simple; the purchase orders were acknowledged by Alamo, accepted at the price, they processed the orders, shipped the items and billed us at a higher amount. When the bills came in, our accounting department disputed the amount and we have had no resolution including an e-mail dated 3/4. We will only pay the amount that our purchase order stated. Not a penny more. A purchase order is a legal, binding contract. If the pricing was incorrect, why was it accepted and processed??? Multiple times??? We can easily provide the purchase orders and e-mail's that were sent.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because:We will provide the purchase orders that were issued to Alamo, accepted at pricing, processed and shipped at the agreed upon discountBelieve me, with over 12m in annual revenue, the amount due is not due to stalling, it is due to a classic Bait and Switch from a shady companyWe have turned this over to our corporate council as wellThe issue is plain and simple; the purchase orders were acknowledged by Alamo, accepted at the price, they processed the orders, shipped the items and billed us at a higher amountWhen the bills came in, our accounting department disputed the amount and we have had no resolution including an e-mail dated 3/We will only pay the amount that our purchase order statedNot a penny moreA purchase order is a legal, binding contractIf the pricing was incorrect, why was it accepted and processed??? Multiple times??? We can easily provide the purchase orders and e-mail's that were sent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will agree to pay the amount due on our purchase orders ONLYNot a penny moreNot a stall tactic, we are a #dealer out of dealers nation wide in the Excell groupWe will pay the amount of our PO's ONLYIf you accept, please advise and I will advise our council.We are not trying to give you a bad nameIt's simply bad business to bill different than a purchase orderIf you receive a purchase order from a company, accept it, process it and ship it, you need to bill it for that amountNot a higher amountPeriodThat is why we try not to deal with companies outside of a buying groupAdjust the bills, we will payPeriodVery simpleIf we deal with your collection company, we will require a release from them Regards, [redacted]
As stated in my reply we did offer to accept a short payment for the balance due minus the disputed amount and we never got a response What concerns us is this company is trying to give us a bad name but at the same time we are fully aware that they are in collection with at least one company for $12,000+We strongly feel that they filed the complaint in anger for being turned into collection and is using the complaint as a stall tacit We will honor the additional 5% discount they believe they are owed on the three invoices onlyTotal discount will be $However, because this account has been turned into collection we are respectfully asking that they forward all correspondence and payments to our collection agency: *** *** *** *** *** *** ###-###-#### x*** (Also copied in this email) If you need additional information or if you have any questions please don’t hesitate to call or email Thank you, *** ***
Alamo Refrigeration has informed this customer several times what our discount is and that we do not offer any special pricingAlamo did send the customer a copy of our price list The first purchase order we received from this company is dated 11/25/Invoice date is
11/26/2014. There is no price discrepancy what so ever between the price on the PO and what was billedThis invoice is now days past the Net terms we extended them. There are a total of three other orders that have a small price discrepancy. (Not 7) They were notified upon receiving the Purchase Order that the pricing was incorrect and again when the actual invoice was sentIt wasn't until these invoices became severely past due and after several attempts to collect that they claimed they were told of an additional discountThe disputed amount for the three invoices is $38.08, $and ($total) On 3/4/we agreed to accept a short payment for the balance due minus the disputed amount and have not gotten a responseThese three invoices are now 65, and dayspast dueThis account has been turned into our collection agencyWe believe they are purposely stalling paymentThe customer now owes Alamo Refrigeration nearly $15,in unpaid invoices, finance charges and collection feesWe can provide additional email back up concerning pricing and collection if needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will agree to pay the amount due on our purchase orders ONLY. Not a penny more. Not a stall tactic, we are a #5 dealer out of 150 dealers nation wide in the Excell group. We will pay the amount of our PO's ONLY. If you accept, please advise and I will advise our council.We are not trying to give you a bad name. It's simply bad business to bill different than a purchase order. If you receive a purchase order from a company, accept it, process it and ship it, you need to bill it for that amount. Not a higher amount. Period. That is why we try not to deal with companies outside of a buying group. Adjust the bills, we will pay. Period. Very simple. If we deal with your collection company, we will require a release from them.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We will provide the purchase orders that were issued to Alamo, accepted at pricing, processed and shipped at the agreed upon discount. Believe me, with over 12m in annual revenue, the amount due is not due to stalling, it is due to a classic Bait and Switch from a shady company. We have turned this over to our corporate council as well. The issue is plain and simple; the purchase orders were acknowledged by Alamo, accepted at the price, they processed the orders, shipped the items and billed us at a higher amount. When the bills came in, our accounting department disputed the amount and we have had no resolution including an e-mail dated 3/4. We will only pay the amount that our purchase order stated. Not a penny more. A purchase order is a legal, binding contract. If the pricing was incorrect, why was it accepted and processed??? Multiple times??? We can easily provide the purchase orders and e-mail's that were sent.
Regards,
[redacted]