Please update my Revdex.com claim [redacted] to indicate that it has been resolved by the company dropping the complaint PurCo (representing the Alamo Car Rental of Bellegrade Mt) did not admit any wrong doing in filing a auto lease damage claim against me, but at least they have dropped their claim Warmly, *** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because:I appreciate that this response refers more than once to the rental agreement, in a way of supporting my original complaintMy whole point is not to reject the agreement; rather, is to complain that one party not fulfilling its duty in a reasonable wayNo one notified me of such option of "finding a manager" because it was logically excluded by the front desk agent's response of "you don't need to do anything else, just drop the key." By the way, I have taken a picture of the mileage of the dash board, just in case the agent would ask for itBut again, they didn't even bother to look at itAnd this response tone it in a way that I was not a responsible renter by claiming "not returning the documented mileage."The other issue this response trying to use to underline my credibility is the "turning the claim to the CC card." However, this conflict of logic of the whole response can't be more rather, further contact of my representative will be engaged if necessaryThis is out of my good will of doing good business, not a move to deceive or scam in any way, as this response trying to indicate.Further, I have requested the representative of this agency to send me the proof of the damage -- photosThey have not responded to me in any way for more than one weekThe rental agency can claim any sort of "minor damages" that "I have caused" but they simply "forgive." However, I don't see such claims could give them any more weight: is there any difference between the original "major damage" they charge me for? No proofI'm not the one holding the car, anyway.Last but not least, I don't see a point by implying a flight-catching customer is not credible by stating "he shouldn't have enough time as he stated to inspect the car if he is telling the truth." I can definitely be a responsible customer that risk my time to fulfill my responsibilityThis kind of logic can't even hold itself Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It's unfortunate that the central issue of this claim is dodged for three times in a row: when a contract is signed, what to do when one party (the business) don't fulfill their responsibility in a reasonable mannerThank you for showing how your business value most in running it: "we have rules and policy to follow." I guess I have mine, too: this is the last time I'll deal with AlamoYou are welcome Sincerely, [redacted] ***
Mr***,We have rules and policies we must followThe claim is valid and all proof has been sent to you previouslyBesides the repair costs, the Loss of Use and Admin fees are negotiablePlease continue to work with PurCo Fleet Services, our damage recovery company, in regards to settling this claimThis will be the last response regarding this claim.Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had been trying to get to this point for over a month, but your involvement was the key to making it happen Thank you for what you do to support customers!Sincerely, *** ***
We sincerely apologize for the lack of communication between our Licensee and CorporateA refund has been issued and a copy of the corrected receipt issuing credit has been provided to the renter via email with a personal apology from our companyPlease consider this matter resolvedThank you
Complaint: [redacted]
I am rejecting this response because:I appreciate that this response refers more than once to the rental agreement, in a way of supporting my original complaint. My whole point is not to reject the agreement; rather, is to complain that one party not fulfilling its duty in a reasonable way. No one notified me of such option of "finding a manager" because it was logically excluded by the front desk agent's response of "you don't need to do anything else, just drop the key." By the way, I have taken a picture of the mileage of the dash board, just in case the agent would ask for it. But again, they didn't even bother to look at it. And this response tone it in a way that I was not a responsible renter by claiming "not returning the documented mileage."The other issue this response trying to use to underline my credibility is the "turning the claim to the CC card." However, this conflict of logic of the whole response can't be more clear: it only shows I am performing responsible act per the rental agreement, not meaning I approve the irresponsible act of the other party. I would not the one to risk my credit history. I have sent clear message to the representative of Alamo, that this action does not intend to prove my consent of their claim; rather, further contact of my representative will be engaged if necessary. This is out of my good will of doing good business, not a move to deceive or scam in any way, as this response trying to indicate.Further, I have requested the representative of this agency to send me the proof of the damage -- photos. They have not responded to me in any way for more than one week. The rental agency can claim any sort of "minor damages" that "I have caused" but they simply "forgive." However, I don't see such claims could give them any more weight: is there any difference between the original "major damage" they charge me for? No proof. I'm not the one holding the car, anyway.Last but not least, I don't see a point by implying a flight-catching customer is not credible by stating "he shouldn't have enough time as he stated to inspect the car if he is telling the truth." I can definitely be a responsible customer that risk my time to fulfill my responsibility. This kind of logic can't even hold itself.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It's unfortunate that the central issue of this claim is dodged for three times in a row: when a contract is signed, what to do when one party (the business) don't fulfill their responsibility in a reasonable manner. Thank you for showing how your business value most in running it: "we have rules and policy to follow." I guess I have mine, too: this is the last time I'll deal with Alamo. You are welcome.
Sincerely,
[redacted]
Please update my Revdex.com claim [redacted] to indicate that it has been resolved by the company dropping the complaint. PurCo (representing the Alamo Car Rental of Bellegrade Mt) did not admit any wrong doing in filing a false auto lease damage claim against me, but at least they have dropped...
their claim. Warmly, [redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Please see attached documents. Mr. [redacted] has received the claim documents and has turned this in to his CC Company for the damage claim. I understand Mr. [redacted]'s "complaints of operation"; however, the contract was signed and Mr. [redacted] is responsible for the vehicle until the final inspection is...
completed. With any and all rentals, the renter is responsible for the vehicle until the final inspection is completed. Mr. [redacted] parked the car, pictures provided shows the vehicle was not moved and there is no way a vehicle could have scraped the car as this was parked w/ driver's side to a curb. Our rental agents are not allowed to leave the desk as keys are kept behind the desk and this would issue a security issue. Renter could have waited for the lot agent to inspect the vehicle; however, with only one hour before his flight and not having the mileage at return, I am inclined to believe that Mr. [redacted] did not have time to wait. At any time Mr. [redacted] could have spoken to the manager regarding the complaint of "refusal" of inspection while he was present. In this particular case, this was not asked of. There is a 2 hour check in for all flights and 4 hour check in for international flights. if Mr. [redacted] arrived 1 hour prior to his flight the damage could have been missed as he was in such a hurry. If Mr. [redacted] was in a hurry, I don't see how he would have had the time to properly inspect the vehicle himself for the damages. There are numerous scrapes on the driver's side rear quarter panes that are obvious, however, could be missed if not looked at properly. The damage is and was not reported prior to Mr. [redacted]'s pick up of the rental and is not noted on any of the previous damage tags either. Any damage that is not there prior to leaving the lot and upon return is solely in the renter's responsibility, regardless of who io what is at fault. As said previously, Mr. [redacted] did turn this over to his Credit Card Benefits program to cover the damage to the vehicle. Mr. [redacted] was given a copy of the Rental Agreement he signed and the Rental Jacket which explains more in depth of the Rental Agreement he signed for the car rental. This also explains that renter is responsible for damage, Loss of Use, Diminished Value, any Admin fees, and anything related to the damage. We operate the same as any other rental car company. Renter is responsible for any and all damage unless the damage is reported prior to leaving the lot of the rental station.
Please update my Revdex.com claim [redacted] to indicate that it has been resolved by the company dropping the complaint PurCo (representing the Alamo Car Rental of Bellegrade Mt) did not admit any wrong doing in filing a auto lease damage claim against me, but at least they have dropped their claim Warmly, *** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because:I appreciate that this response refers more than once to the rental agreement, in a way of supporting my original complaintMy whole point is not to reject the agreement; rather, is to complain that one party not fulfilling its duty in a reasonable wayNo one notified me of such option of "finding a manager" because it was logically excluded by the front desk agent's response of "you don't need to do anything else, just drop the key." By the way, I have taken a picture of the mileage of the dash board, just in case the agent would ask for itBut again, they didn't even bother to look at itAnd this response tone it in a way that I was not a responsible renter by claiming "not returning the documented mileage."The other issue this response trying to use to underline my credibility is the "turning the claim to the CC card." However, this conflict of logic of the whole response can't be more rather, further contact of my representative will be engaged if necessaryThis is out of my good will of doing good business, not a move to deceive or scam in any way, as this response trying to indicate.Further, I have requested the representative of this agency to send me the proof of the damage -- photosThey have not responded to me in any way for more than one weekThe rental agency can claim any sort of "minor damages" that "I have caused" but they simply "forgive." However, I don't see such claims could give them any more weight: is there any difference between the original "major damage" they charge me for? No proofI'm not the one holding the car, anyway.Last but not least, I don't see a point by implying a flight-catching customer is not credible by stating "he shouldn't have enough time as he stated to inspect the car if he is telling the truth." I can definitely be a responsible customer that risk my time to fulfill my responsibilityThis kind of logic can't even hold itself Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It's unfortunate that the central issue of this claim is dodged for three times in a row: when a contract is signed, what to do when one party (the business) don't fulfill their responsibility in a reasonable mannerThank you for showing how your business value most in running it: "we have rules and policy to follow." I guess I have mine, too: this is the last time I'll deal with AlamoYou are welcome Sincerely, [redacted] ***
Due to any potential or ongoing litigation we will not respond
Mr***,We have rules and policies we must followThe claim is valid and all proof has been sent to you previouslyBesides the repair costs, the Loss of Use and Admin fees are negotiablePlease continue to work with PurCo Fleet Services, our damage recovery company, in regards to settling this claimThis will be the last response regarding this claim.Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had been trying to get to this point for over a month, but your involvement was the key to making it happen Thank you for what you do to support customers!Sincerely, *** ***
We sincerely apologize for the lack of communication between our Licensee and CorporateA refund has been issued and a copy of the corrected receipt issuing credit has been provided to the renter via email with a personal apology from our companyPlease consider this matter resolvedThank you
Complaint: [redacted]
I am rejecting this response because:I appreciate that this response refers more than once to the rental agreement, in a way of supporting my original complaint. My whole point is not to reject the agreement; rather, is to complain that one party not fulfilling its duty in a reasonable way. No one notified me of such option of "finding a manager" because it was logically excluded by the front desk agent's response of "you don't need to do anything else, just drop the key." By the way, I have taken a picture of the mileage of the dash board, just in case the agent would ask for it. But again, they didn't even bother to look at it. And this response tone it in a way that I was not a responsible renter by claiming "not returning the documented mileage."The other issue this response trying to use to underline my credibility is the "turning the claim to the CC card." However, this conflict of logic of the whole response can't be more clear: it only shows I am performing responsible act per the rental agreement, not meaning I approve the irresponsible act of the other party. I would not the one to risk my credit history. I have sent clear message to the representative of Alamo, that this action does not intend to prove my consent of their claim; rather, further contact of my representative will be engaged if necessary. This is out of my good will of doing good business, not a move to deceive or scam in any way, as this response trying to indicate.Further, I have requested the representative of this agency to send me the proof of the damage -- photos. They have not responded to me in any way for more than one week. The rental agency can claim any sort of "minor damages" that "I have caused" but they simply "forgive." However, I don't see such claims could give them any more weight: is there any difference between the original "major damage" they charge me for? No proof. I'm not the one holding the car, anyway.Last but not least, I don't see a point by implying a flight-catching customer is not credible by stating "he shouldn't have enough time as he stated to inspect the car if he is telling the truth." I can definitely be a responsible customer that risk my time to fulfill my responsibility. This kind of logic can't even hold itself.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It's unfortunate that the central issue of this claim is dodged for three times in a row: when a contract is signed, what to do when one party (the business) don't fulfill their responsibility in a reasonable manner. Thank you for showing how your business value most in running it: "we have rules and policy to follow." I guess I have mine, too: this is the last time I'll deal with Alamo. You are welcome.
Sincerely,
[redacted]
Please update my Revdex.com claim [redacted] to indicate that it has been resolved by the company dropping the complaint. PurCo (representing the Alamo Car Rental of Bellegrade Mt) did not admit any wrong doing in filing a false auto lease damage claim against me, but at least they have dropped...
their claim. Warmly, [redacted] [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Please see attached documents. Mr. [redacted] has received the claim documents and has turned this in to his CC Company for the damage claim. I understand Mr. [redacted]'s "complaints of operation"; however, the contract was signed and Mr. [redacted] is responsible for the vehicle until the final inspection is...
completed. With any and all rentals, the renter is responsible for the vehicle until the final inspection is completed. Mr. [redacted] parked the car, pictures provided shows the vehicle was not moved and there is no way a vehicle could have scraped the car as this was parked w/ driver's side to a curb. Our rental agents are not allowed to leave the desk as keys are kept behind the desk and this would issue a security issue. Renter could have waited for the lot agent to inspect the vehicle; however, with only one hour before his flight and not having the mileage at return, I am inclined to believe that Mr. [redacted] did not have time to wait. At any time Mr. [redacted] could have spoken to the manager regarding the complaint of "refusal" of inspection while he was present. In this particular case, this was not asked of. There is a 2 hour check in for all flights and 4 hour check in for international flights. if Mr. [redacted] arrived 1 hour prior to his flight the damage could have been missed as he was in such a hurry. If Mr. [redacted] was in a hurry, I don't see how he would have had the time to properly inspect the vehicle himself for the damages. There are numerous scrapes on the driver's side rear quarter panes that are obvious, however, could be missed if not looked at properly. The damage is and was not reported prior to Mr. [redacted]'s pick up of the rental and is not noted on any of the previous damage tags either. Any damage that is not there prior to leaving the lot and upon return is solely in the renter's responsibility, regardless of who io what is at fault. As said previously, Mr. [redacted] did turn this over to his Credit Card Benefits program to cover the damage to the vehicle. Mr. [redacted] was given a copy of the Rental Agreement he signed and the Rental Jacket which explains more in depth of the Rental Agreement he signed for the car rental. This also explains that renter is responsible for damage, Loss of Use, Diminished Value, any Admin fees, and anything related to the damage. We operate the same as any other rental car company. Renter is responsible for any and all damage unless the damage is reported prior to leaving the lot of the rental station.