Alamo Rental A Car

Charged for a deposit after being told there wasn't a deposit. Charged $51 for a rental car that I had for just over 3 hours.I reserved a rental car with Alamo on February 8th. The itinerary said in the fine print that residents of [redacted] that use a credit card might have a $150 deposit added to the rental. I called Alamo's customer service line to ask about it, since they had never had a deposit required before. The woman I spoke with said that they only hold the cost of the rental, no deposit.When we showed up for the rental, I was told there was a $150 deposit along with the cost of the rental. I informed the lady at the counter that I was told by their customer service that there was no deposit. She apologized but said it was their policy. So, I returned to my vehicle in the short term parking lot and begrudgingly placed the extra $150 onto my credit card to meet the limit required. This extra money was from the budget of our trip, so it would be cutting it very close. I also figured that after speaking with a manager, they would remove the deposit, as it was told to me by their own reps that there wasn't supposed to be a deposit. I even made sure to call the customer service line again before returning to the rental area. They again told me that it should only be the cost of the rental. I returned to the rental counter and completed the agreement. While driving back to my house, I called the customer service line to ask them about the deposit. They told me that they only showed a hold of the rental and not the deposit. I was able to look onto my credit card site and the deposit was indeed being held. AGAIN, their customer service people told me that there should only be the rental being held.They told me to contact the manager of the airport location and ask them. I made contact with an Alamo representative through [redacted] and he relayed my complaint with the [redacted] area leadership. I received a call from a man that said that the regional manager was unavailable but he was the next in line. I told him the issue and he apologized for the problem. He said that they recently switched to requiring a deposit and that there was nothing he could do about it. I told him about their customer service reps telling me the wrong information and I informed him that our trip would basically have to be canceled because of this. Again he said there was nothing he could do so I told him we would have to return the vehicle. He told me to contact the managers at the airport location in regards to any charges that I would have for today.I took the vehicle back and they charged me FIFTY-ONE dollars for just over 3 hours of having the car. That's almost twenty-seven dollars per hour. It was driven 34 miles, so we're talking about one and a half dollars per mile. That is unacceptable, especially since this was a direct effect of their misleading communication and practices.Desired SettlementI would like my $51 refunded and I would offer to pay for two gallons of gas. Three hours of rental time is NOT equal to $51 dollars. I would also like them to acknowledge that their failure to have their policies communicated appropriately caused my trip to be canceled. If they hold a deposit, whether locally or not, then their customer service people should not be telling customers that there isn't one. Some people plans trips on a modest or sometimes strict budget. Any variances such as this can throw a wrench into those plans.This trip was planned for the last 5 months and was supposed to be to celebrate my wife AND daughter's birthdays. Now we will be unable to do so, thanks to this poorly communicated policy and their unwillingness to make an exception to a repeat customer.Business Response I have reviewed the complaint and verified that our National Reservation team gave Mr. [redacted] the wrong information. I have called Mr. [redacted] and left him a voicemail and I have also refunded him back the $51 charge to his card. Please let me know if you need anything further from me. Thanks!Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I will not be using their services any more, but this is a satisfactory response. Thank you.

I rented a car from Alamo, [redacted] The car had a flat tire while parked overnight at the hotel. I changed the tire and when I returned the car I informed the Alamo employee of the flat. She said she was sorry for the inconvenience and billed me for $405.11 (RA XXXXXXXXX). Later my credit card was charged for $699.33. I paid for the insurance as well as the daily rate. If there was a $250 service charge for a flat tire the Alamo employee should have notified me at the time of return and included that in the bill. This was not done. I contacted Alamo by phone and the person I spoke with said she could not assist me. I then contacted Alamo by email regarding the discrepancy in the charge and was told of the $250 charge for a flat tire. I dispute the charge. A flat tire should be included in the insurance. Even if it isn't I should have been notified when returning the vehicle.Product_Or_Service: Rental carAccount_Number: XXXXXXXXXDesired SettlementCorrect the credit card charge to the original invoice amount of $405.11

I am requesting the removal of a $320 charge from my [redacted] card, for unauthorized charges.I rented a vehicle from alamo on 3/9/16. I was offered but declined Insurance coverage on the vehicle, but they added it to my contract anyway. I sought to get the charge reversed, even disputing it through [redacted], but alamo refuses to remove the charge. I carry [redacted] Insurance coverage on all vehicles is rent. The cost of the insurance is $19 per rental, therefore there was no need for me to acquire additional coverage.Desired SettlementA refund of $320