Alamo Welding Supply Company of Austin Inc

On February 25, 2015, [redacted] came into our store and filled out a cylinder rental agreement in order
to rent some industrial gas cylinders from us. He put a deposit (credit card)
down on the cylinders of $150.00/cylinder, as per the rental agreement.
Additionally, we charge...

$6.50/month/cylinder for rent on the cylinders.Cylinder
rental is billed at the end of each month. The customer is billed for the total
number of cylinders that they have in their possession at the end of the month,
regardless of when they got them. Mr. [redacted] was billed $13.00 on February 28,
2015. He returned the cylinders on March 11, 2015. He was refunded his deposit
the day he returned them. He did not pay his rental bill when he came in to
return the cylinders.We
sent him statements at the end of each month thereafter (March, April, and
May). Sometime in early June, Mr. [redacted] called and talked to [redacted],
who is the person who had received the cylinders when he returned them to us.
He wanted to know what the $13 charge was and why we were continuing to send
him a statement on cylinders he had already returned. We explained to him that
he never paid the initial rent from the February statement. He told [redacted] that
he "going to let this keep hitting" (wasn't going to pay the rent).
[redacted] asked "does this mean that you are not going to pay for it?"
His response was "NO" he wasn't! [redacted] tried to explain the situation
to him and he hung up on him. Realizing that Mr. [redacted] was not going to pay
the rent due, [redacted] charged his credit card the $13 rental fee that was due.A few days later, he called
back and talked to [redacted], who is our accounts receivable person. He asked
why we had charged his credit card. She told him that she would have to check
with [redacted] to see what transpired. [redacted] was out at the time and Maria was out
after that. The next thing we know, we received the letter from the Revdex.com.Attached
you will find all the paperwork associated with this account. Included with the
original invoice, you will find the Cylinder Rental Agreement form. At the
bottom of the first page, you will see the paragraph stating that "a valid
credit card is required for all rental contracts" and will be used ....
"to cover any rental or refill costs of the rented cylinders or equipment
if the account is over 30 days pastdue".
The account was in fact over 60 days past due, and Mr. [redacted] should have been
aware of this since it was clearly stated on the rental agreement that he
filled out and he had received several statements from us stating a balance due
of $13. Had he not hung up on [redacted], this would have been clearly explained to
him.The second page of the
rental agreement shows where the c/c information goes and the amount of
cylinder rent that would be charged.It is unfortunate that the
situation occurred, but according to our cylinder rental agreement, we followed
the steps necessary to recoup what was owed to us.Please
feel free to call or email me if you have any further questions. We have been
in business for 53 years and a member of the Revdex.com in good standing since
joining. I also believe you will see that this is only the 2nd complaint we have ever had in all those years.Sincerely,[redacted]V.P, Alamo Welding Supply