When we finish our work we did email , the start up since the first dayWe are always concern about our work we have the email that proof that we sent it to the costumers attached to the invoice and warranty We did answer your concerns directly to your email, before we did answer to the Revdex.com If they want us to still go and check out your pool we can do it but this will have a cost because we already explain over the phone ,email and thru the Revdex.com about their problem Thank You!! [redacted] S&G Pool Plastering [redacted]
After
we receive the pictures of the spider
webs, we spoke with the customer over the
phone and explain them about the Hair line cracks form usually right after fresh
plaster is finishedIt all depends on temperature, sun, wind and how fast you
are able to safely fill the poolSometimes they don't have enough pressure on
the water and too k to long to be filled, that's why the spider cracks or Hair
lines appear
The other problem we saw on the recent
pictures they sent looks like CSI or calcite saturation index is most of the
times happen because the chemical level s are not well maintain by the
customers, if you have too much calcium on the pool and the pool is not brush
at the moment they put the acid and calcium it will go and stock on the bottom
of the pool, that's why the dark or white spots appear on the plaster!
When we
plastered the pool we filled up a contract and also a warranty over the pool
this Warranty explains that the customer have to take care of the plaster, and
also we did sent by email a copy of how to make the start up of the pool and
maintain the chemical levels rightI will attach a copy of the warranty , after
this we will be glad to explain any other concerns that they may have about the
poolFor us is very important that the customer is happy with our work and we
will be glad to explain any other concern
PRODUCT WARRANTY, EXCLUSIONES AND
LIMITACIONES
LIMITED WARRANTY
Subject to the terms and conditions of the
Home or Business Improvement Contract – Swimming Pool, and particularly the
Limited Warranty contained in the Swimming Pool Construction Contract
Specifications, Contractors warrants the work as follows:
(a)
Contractor
warrants that all work performed by Contractor and its subcontractors shall be
done in a good and work like manner in accordance with accepted trade
practicesSaid warranty shall extend for years from the date of substantial
completion of Contractor's portion of the project, except that the following
products, if installed by Contractor shall have the following warranty periods:
(1)
Plaster
For a period of years, Contractor warrants, to the original owner, that the
plaster will perform in accordance with trade standardsContractor shall not
be responsible for minors cracking or staining of the plaster surface where
such incidents were not caused by failure of the workmanship of Contractor
(2)
Tile ( if
installed by contractor ONLY) : for period of years, Contractor warrants , to
the original owner ,that any tile installed by Contractor will not fall off due
any defect in Contractors material or workmanship
Except as set forth hereinabove, the
warranties for assemblies, appliances and the like, shall be those warranties
provided by the manufacturer or supplier of the item rather than based on
Contractor's warranty hereinContractor shall assemble and provide to Owner
all such manufacturer's warrantiesIT
IS AGREED AND UNDERSTOOD THAT ANY PRODUCT WARRANTIES ARE SUBJECT TO THE EXPRESS
LIMITATIONS OF THE MANUFACTURER
(b)
If during
the applicable warranty period a covered problem arises, Contractor will repair
the pool and/or spa, or tile at no additional cost to the original owner
provided Contractor is notified of the problem within five (5) days of its
discovery; the failure to notify Contractor of a problem with its work shall
void any warranties afforded herein and Contractors shall be held harmless for
any problems, defect, or warranty where notice was not provided to Contractor
(c)
LIMITATIONS
AND OWNERS/CONTRACTOR'S RESPONSABILITIES AT TIME OF INSTALLATION:
(1)
It is
Owner's responsibility to shut off the water when the pool is full and to fill
the spa immediately afterwardsDo not stop the water until it reaches
the middle of the tile line; Owner must thereafter have his or her pool man
stathe pool according to stainstructions stated herein
(2)
This
guarantee shall be rendered invalid and void if during the warranty period, the
pool and/or spa is drained by any persons other than Contractor or a person
under the direct supervision of Contractor
(3)
This
guarantee does not cover existing structural problems, soil problems
subsidence, ground movement(including earthquake), acts of war or civil unrest,
or any problems that occur from an act of nature
(4)
Contractor
is not responsible for tiles tiles falling off or coming lose during the
undercut procedure, due poor installation by persons other than Contractor, or
from wear and tear
(5)
Plaster
is composed of natural materials which have certain inherent characteristicsA
certain amount of shading or color variation is a natural occurrence which
should not be construed as a defectCrazing (check marks and hairline cracks
are common in a pool plaster and may be more pronounced in colored plasterDue
to atmospheric conditions (humidity, Temperature etc) Dark and /or light
streaks may appear in the plaster and may be more pronounced on a cloudy day or
at night with the pool light onThese conditions are beyond the control of
contractor
(d)
All
warranties are void unless payments are made to Contractor
(e)
Contractors
shall not be held responsible for any settling, cracking, raising or checking
of any deck surfaces or the pool shell, or for problems caused by any soil
condition, including but not limited to expansive soil problems, and shall not
be responsible for any damage caused partially or in any proportion by
earthquake, flooding, or the failure of Owner to maintain the pool or deck
surfaces, or adjacent surfaces and landscaping
Thanks,
[redacted]
S&G Pool Plastering
[redacted]
I am very disappointed that S & G did not do more to try to resolve our issues with the plaster. Instead of coming out to look at it when the first issue started about a year ago, they just stopped replying to emails or calls from us. Once I got Revdex.com involved, they replied but blamed all the problems on us. Very poor customer service!
When we finish our work we did email , the start up since the first day. We are always concern about our work.
we have the email that proof that we sent it to the costumers attached to the invoice and warranty.
We did answer your concerns directly to your email, before we did answer to the Revdex.com.
If they want us to still go and check out your pool we can do it but this will have a cost because we already explain
over the phone ,email and thru the Revdex.com about their problem.
Thank You!!
[redacted]
S&G Pool Plastering
[redacted]
[redacted]
[redacted]
When we finish our work we did email , the start up since the first dayWe are always concern about our work we have the email that proof that we sent it to the costumers attached to the invoice and warranty We did answer your concerns directly to your email, before we did answer to the Revdex.com If they want us to still go and check out your pool we can do it but this will have a cost because we already explain over the phone ,email and thru the Revdex.com about their problem Thank You!! [redacted] S&G Pool Plastering [redacted]
After
we receive the pictures of the spider
webs, we spoke with the customer over the
phone and explain them about the Hair line cracks form usually right after fresh
plaster is finishedIt all depends on temperature, sun, wind and how fast you
are able to safely fill the poolSometimes they don't have enough pressure on
the water and too k to long to be filled, that's why the spider cracks or Hair
lines appear
The other problem we saw on the recent
pictures they sent looks like CSI or calcite saturation index is most of the
times happen because the chemical level s are not well maintain by the
customers, if you have too much calcium on the pool and the pool is not brush
at the moment they put the acid and calcium it will go and stock on the bottom
of the pool, that's why the dark or white spots appear on the plaster!
When we
plastered the pool we filled up a contract and also a warranty over the pool
this Warranty explains that the customer have to take care of the plaster, and
also we did sent by email a copy of how to make the start up of the pool and
maintain the chemical levels rightI will attach a copy of the warranty , after
this we will be glad to explain any other concerns that they may have about the
poolFor us is very important that the customer is happy with our work and we
will be glad to explain any other concern
PRODUCT WARRANTY, EXCLUSIONES AND
LIMITACIONES
LIMITED WARRANTY
Subject to the terms and conditions of the
Home or Business Improvement Contract – Swimming Pool, and particularly the
Limited Warranty contained in the Swimming Pool Construction Contract
Specifications, Contractors warrants the work as follows:
(a)
Contractor
warrants that all work performed by Contractor and its subcontractors shall be
done in a good and work like manner in accordance with accepted trade
practicesSaid warranty shall extend for years from the date of substantial
completion of Contractor's portion of the project, except that the following
products, if installed by Contractor shall have the following warranty periods:
(1)
Plaster
For a period of years, Contractor warrants, to the original owner, that the
plaster will perform in accordance with trade standardsContractor shall not
be responsible for minors cracking or staining of the plaster surface where
such incidents were not caused by failure of the workmanship of Contractor
(2)
Tile ( if
installed by contractor ONLY) : for period of years, Contractor warrants , to
the original owner ,that any tile installed by Contractor will not fall off due
any defect in Contractors material or workmanship
Except as set forth hereinabove, the
warranties for assemblies, appliances and the like, shall be those warranties
provided by the manufacturer or supplier of the item rather than based on
Contractor's warranty hereinContractor shall assemble and provide to Owner
all such manufacturer's warrantiesIT
IS AGREED AND UNDERSTOOD THAT ANY PRODUCT WARRANTIES ARE SUBJECT TO THE EXPRESS
LIMITATIONS OF THE MANUFACTURER
(b)
If during
the applicable warranty period a covered problem arises, Contractor will repair
the pool and/or spa, or tile at no additional cost to the original owner
provided Contractor is notified of the problem within five (5) days of its
discovery; the failure to notify Contractor of a problem with its work shall
void any warranties afforded herein and Contractors shall be held harmless for
any problems, defect, or warranty where notice was not provided to Contractor
(c)
LIMITATIONS
AND OWNERS/CONTRACTOR'S RESPONSABILITIES AT TIME OF INSTALLATION:
(1)
It is
Owner's responsibility to shut off the water when the pool is full and to fill
the spa immediately afterwardsDo not stop the water until it reaches
the middle of the tile line; Owner must thereafter have his or her pool man
stathe pool according to stainstructions stated herein
(2)
This
guarantee shall be rendered invalid and void if during the warranty period, the
pool and/or spa is drained by any persons other than Contractor or a person
under the direct supervision of Contractor
(3)
This
guarantee does not cover existing structural problems, soil problems
subsidence, ground movement(including earthquake), acts of war or civil unrest,
or any problems that occur from an act of nature
(4)
Contractor
is not responsible for tiles tiles falling off or coming lose during the
undercut procedure, due poor installation by persons other than Contractor, or
from wear and tear
(5)
Plaster
is composed of natural materials which have certain inherent characteristicsA
certain amount of shading or color variation is a natural occurrence which
should not be construed as a defectCrazing (check marks and hairline cracks
are common in a pool plaster and may be more pronounced in colored plasterDue
to atmospheric conditions (humidity, Temperature etc) Dark and /or light
streaks may appear in the plaster and may be more pronounced on a cloudy day or
at night with the pool light onThese conditions are beyond the control of
contractor
(d)
All
warranties are void unless payments are made to Contractor
(e)
Contractors
shall not be held responsible for any settling, cracking, raising or checking
of any deck surfaces or the pool shell, or for problems caused by any soil
condition, including but not limited to expansive soil problems, and shall not
be responsible for any damage caused partially or in any proportion by
earthquake, flooding, or the failure of Owner to maintain the pool or deck
surfaces, or adjacent surfaces and landscaping
Thanks,
[redacted]
S&G Pool Plastering
[redacted]
I am very disappointed that S & G did not do more to try to resolve our issues with the plaster. Instead of coming out to look at it when the first issue started about a year ago, they just stopped replying to emails or calls from us. Once I got Revdex.com involved, they replied but blamed all the problems on us. Very poor customer service!
When we finish our work we did email , the start up since the first day. We are always concern about our work.
we have the email that proof that we sent it to the costumers attached to the invoice and warranty.
We did answer your concerns directly to your email, before we did answer to the Revdex.com.
If they want us to still go and check out your pool we can do it but this will have a cost because we already explain
over the phone ,email and thru the Revdex.com about their problem.
Thank You!!
[redacted]
S&G Pool Plastering
[redacted]
[redacted]
[redacted]