Alan I Newman D.D.S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10741048, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Gwinnette Hernandez I would like to point out that I never demanded to see the policyI asked him if he had one, he said "no" To say I demanded to see one is an untrue statementif he said he had a policy, I would have requested to see it, but not in a demanding way.I did not insist that he treat herI was actually deeply indecisive about if I even wanted to have her go back alone or just leave the officeI didnt want her to get off schedule with her cleaning, so thats the only reason why I did decide to let her go backi truly did not want to b/c I felt he was denying me the right to support my child.I dont recall indicating or verbilizing to Dr Newman or his staff that we wouldnt return When his assistant came out to talk to me as I was leaving, I said to her that I was feeling like he was dismissing my child as a patientI asked her should I be expecting a letter from him stating thisShe said something like, she was due to be seen in January, but didnt give me a clear answerI understood her position as a proffessional so, I just responded by saying, that would give me enough time to decide what to do as far as bringing her back or not I never verbilized to her or DrNewman that I wasn't going to bring her back.My last conversation with Dr Newman took place in the small hallway between two doorsMy feet was planted, I was not walkin out when he was talkin to me, as he reportedI still believe that if you dont have a policy for how you run your practice, then you should honor the costomer's resonable request He should be required to have one It's unfair to the parents and children.I am dissapointed at his version of what took place, but certainly not surprised.thanks,

I have carefully read the statement by Ms. * (the mother) and will respond to the key points. Upon arrival to my office for her daughter's dental appointment, Ms. * announced that she wanted to go back with her daughter (**) for her dental cleaning appointment because the child was anxious since she...

had two loose front teeth. I explained to Ms. * that her daughter had come back alone for her previous dental visit and that she had handled everything very well. I explained at the front desk that at age 6 after having come back alone previously that we would expect her to come back by herself. Ms. * kept demanding to see the "written policy" that 6 year olds come back by themselves. I do not have a written policy about whether a patient comes back alone or with a parent. Each child is treated individually, based on our evaluation. We have many children older than 6 who come back with a parent because of physical or mental limitations, medical conditions, a history of child abuse, trauma etc. On the other hand, many children younger than 6 come back without a parent as Ms. *'s daughter had done at her previous appointment at age 5.We continued the conversation in my consult office away from the front desk. I said nothing inappropriate to Ms. * in front of her daughter. If Ms. * had indicated to me that she wanted to discuss this situation without her daughter present then I surely would have accommodated her. I explained to ** (patient) that we would be doing an exam, cleaning and fluoride treatment reminding her that these procedures had been done many times before and that at her last appointment she came back alone and did very well. I did not talk to Ms. * "as a child" but I did find it necessary to repeat my position many times. I did leave the office to allow Ms. * time to decide how she wanted to proceed with this dental appointment. When I returned, she decided that I should treat her daughter but she indicated that she would not be returning to our office. I suggested that since it was obvious that the patient/doctor bond was irretrievably broken that we do not do treatment. Ms. * insisted that she wanted me to do the treatment. I again explained to the child and the parent what we would be doing (exam, cleaning, fluoride) and all agreed ** would go back by herself. ** did very well as she did at her previous appointment. This was clearly a no-win situation for me because after insisting I see her child, agreeing to have her child be treated alone and seeing her child do well again, she was still not satisfied. While I usually discuss treatment and post visit recommendations in my consult office with parents, Ms. * refused to come in to discuss anything. She did reluctantly listen to me about my post visit comments as she was walking out the door. While I did not dismiss ** from my practice, Ms. * clearly dismissed herself and her daughter from my practice by stating in our office and in her letter that she would not be returning. You may contact me again if you need any more clarification. Sincerely, Alan Newman, DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10741048, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gwinnette Hernandez
I would like to point out that I  never demanded to see the policy. I asked him if he had one, he said "no".  To say I demanded to see one is an untrue statement. if he said he had a policy, I would have requested to see it, but not in a demanding way.I did not insist that he treat her. I was actually deeply indecisive about if I even wanted to have her go back alone or just leave the office. I didnt want her to get off schedule with her cleaning, so thats the only reason why I did decide to let her go back. I truly did not want to b/c I felt he was denying me the right to support my child.I dont recall indicating or verbilizing to Dr Newman or his staff that we wouldnt return.  When his assistant came out to talk to me as I was leaving, I said to her that I was feeling like he was dismissing my child as a patient. I asked her should I be expecting a letter from him stating this. She said something like, she was due to be seen in January, but didnt give me a clear answer. I understood her position as a proffessional so, I just responded by saying, that would give me enough time to decide what to do as far as bringing her back or not.  I never verbilized to her or Dr. Newman that I wasn't going to bring her back.My last conversation with Dr Newman took place in the small hallway between two doors. My feet was planted, I was not walkin out when he was talkin to me, as he reported. I still believe that if you dont have a policy for how you run your practice, then you should honor the costomer's resonable request . He should be required to have one.  It's unfair to the parents and children.I am dissapointed at his version of what took place, but certainly not surprised.thanks,