Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on8/10/16, Mrs [redacted] only purchased a [redacted] washer and elected to purchase a 24-month RSA Plan on invoice [redacted] which was paid using a [redacted] cardMrs [redacted] ’s delivery was scheduled and signed as received in good order on6/12/We show Mrs [redacted] contacted our delivery team later the same day stating she was suppose to receive a dryer as wellHowever; she was informed that only the washer was listed on her invoice for delivery and she would have to contact the sales representativeOur records show on8/13/16, Mrs [redacted] purchased the matching [redacted] dryer and 24-month RSA on a separate invoice( [redacted] )which was financed through [redacted] ***We show the dryer was picked up at our Dallas warehouse and singed as received in good orderWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact us at1-866-765-Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, A consumer should be able to expect to get more than two years out of a piece of furniture that cost $with no indication that the furniture was misused or abused
He is a copy of the email that was sent to them through their own linkIt shows I made the request around the same time I made the payment.Thanks, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) her furniture has not been repaired promptly; and 2) she wants to have her furniture replaced Our investigation reveals that: 1) Ms [redacted] ’s furniture has been repaired; however additional parts were ordered to complete her repair2) Ms [redacted] ’s furniture is being repaired under the Terms and Conditions of her warranty coverage Thank you for the opportunity to respond Ms [redacted] ’s complaint Our record show 2/07/17, Ms [redacted] applied for Conn’s YesMoney; due to the credit criteria, the application was declined Ms [redacted] ‘s elected to purchase through Acceptance Now Although, Conn’s does not have access to Ms [redacted] ’s account with Acceptance Now we were able to confirm that she purchased a Corinthian Flick furniture set which consisted of three pieces that all came with a limited 1-year manufacturer’s warranty Ms [redacted] ’s furniture was delivered on 2/09/as requestedMs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: No Returns/Exchanges on – (1) furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect (5) Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer's defects If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warrantiesAfter researching Ms [redacted] ’s complaint, we found that she contacted us on 5/18/stating the RSF recliner had a metal bar sticking out and the backrest cushion flat Ms [redacted] indicated that the LSF recliner handle mechanism cable was loose A service call was scheduled according to the warranty coverage with a certified service provider During the inspection the serviceman the RSF recliner leg-rest compressed and he could feel the wooden frame on the backrest The serviceman ordered padding (polyfill) to correct the concerns He also inspected the LSF recliner and found the seat padding compressed and a broken cable at the pull handle The serviceman was able to repair the cable by replacing with a part from the truck stock He also added padding (polyfill) to correct the issues with the seat padding The certified craftsman advised us that this should correct all the concerns that were found We show additional parts have been ordered to complete Ms [redacted] ’s repairs Once the parts are approved, a service representative will contact Ms [redacted] regarding the time frame on the parts arrivalAt this time we are unable to honor Ms [redacted] ’s request Ms [redacted] ’s furniture is being repaired under the Terms of her warranty coverageConn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls he has received [redacted] stated he submitted an application online and he received several calls from the sales associates in the store We have placed a cease and desist on the telephone numbers [redacted] provided on his credit application and noted the application as do not call We value [redacted] as a potential customer and sincerely apologize for any inconvenience he has experienced due to this matter Thank you,Cheryle S [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He contacted us regarding the top coming off his dryer and missing level legs but we have refused to fix the unit; and He is requesting to have the dryer repairs or an exchange Our investigation reveals that: Mr [redacted] ’s dryer was inspected by a service technician on 12/13/and he found the top and front panel was damaged; andWe have agreed to issue Mr [redacted] an even exchange on his dryer Our records show on 12/7/17, Mr [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMr [redacted] ’s items were delivered and signed as received in good order on 12/9/ After further researching Mr [redacted] ’s complaint we found that later that same day, he contacted our delivery department stating his dryer was dented on the top right cornerMr [redacted] was advised that we would send a technician out to assess the reported damagesOur records show sent a certified 3rd party technician to assess Mr [redacted] ’s dryer on 12/13/ We were able to get an update from the service provider who stated that the top and front panel of the dryer showed signs of physical damage We have agreed to honor Mr [redacted] ’s request for an exchange on his dryer after reviewing the technician’s reportMr [redacted] may contact his nearest Conn’s location to initiate his approved exchange Conn’s value Mr [redacted] as our customer and appreciates his for bringing this matter to our attention Sincerely, Conn’s Inc
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding invoice number [redacted] We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Ms [redacted] may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in her complaint: 1) that she purchased a television on 5/01/and confirmed delivery for 5/02/17; and she did not receive delivery and that she received an email notification from [redacted] regarding a refund for a cancellation Our investigation reveals that; Ms [redacted] was contacted the same day her order was placed; and we have no records indicating that Ms [redacted] ’s delivery was confirmed for 5/02/ Our records show on 5/01/17, Ms [redacted] purchased a [redacted] flat LED TV which totaled $1, We show a Conn’s representative attempted to contact Ms [redacted] on 5/01/at 4:07PM to verify and confirm the purchase that was made The representative was unsuccessful and left a message which included the callback number 1-866-765-for Ms [redacted] to return our call Our records indicate that Ms [redacted] ’s invoice was canceled at the end of the business day on 5/02/due to no contact After further review, we found that Ms [redacted] contacted us the next following day 5/03/17, stating that she received an email from [redacted] advising her that her order was canceled and a refund had been issued Ms [redacted] was made aware that we attempted to contact her to verify her purchase, but due to no contact the order was canceled Ms [redacted] informed the representative that she was provided a delivery date However, we have no records on file showing her order had been approved or scheduled for delivery Ms [redacted] was given the option to reorder the television, but our records indicate a new order was not created Conn’s appreciate Ms [redacted] for bringing her concerns to our attention
Thank you again for the opportunity to respond to MsLipford's concerns regarding her account As stated in our previous response due to the contract terms being different on each account and account ***being an active “cash-option” account, we are unable to honor her request to combine the accounts at this timeWe have included copies of MsLipford’s signed retail installment contracts for her recordsConn's respectfully disagrees that MsLipford has been penalized as she accepted the terms of her contracts at the times of purchase.Conn's values MsLipford as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintAfter further review of Mrs [redacted] ’ service needs, Conn’s has agreed to issue an even exchange on her dryer due to the delay scheduling her initial service appointmentOur records show Mrs [redacted] was contacted and informed that her new dryer is schedule for delivery on 12/21/We sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delayIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms***'s additional commentsAs mentioned in our previous response, Ms [redacted] signed invoice included the list of product and the additional surcharge she agreed to purchaseWe provide our customer the option to receive their invoice via email or a print copyMs [redacted] signed a Electronic Record and Signature Disclosure acknowledging that she agreed to receive her documents via email.As previously stated, Ms [redacted] did not provide a copy of her homeowner's/renter insurance at the time of purchase but was instructed on how to proceed with the cancellation to receive a credit to her accountWe have confirmed with our Insurance Department that as of 5/25/17, we have not received Ms***'s cancellation request or declaration page to cancel Conn's optional insurance coverageMs [redacted] may use the form provided in our previous response and send a copy of her declaration page to cancel the insurance and receive a credit.Our records show we received Ms***'s warranty cancellation request and a credit of $was applied to her account on 5/12/Please be advised that the credit is applied to Ms***'s total balance and does not change her monthly paymentsWe have attached a copy of Ms***'s loan ledger for her records.In regard to the price guarantee, we confirmed that Ms [redacted] was unable to provide the required documents in order to take advantage of our price guaranteeConn's Price Guarantee states: We want you to be confident in your purchase from Conn'sIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we'll match it*No questions, no hasslesIt's that easy*Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computers.We sincerely apologize for any inconvenience Ms [redacted] may have experienced during this process and we appreciate her for bringing her concerns to our attention
Thank you for the opportunity to respond to ***’s concerns regarding accounts [redacted] and [redacted] Ms [redacted] stated Conn’s processed two payments on her accounts after she requested one of the payments be canceled Additionally, she would like her NSF fees refunded According to our records and recorded calls, Ms [redacted] called on December 13, She scheduled a payment in the amount of $to post on account [redacted] Additionally, she scheduled a payment in the amount of to post on account [redacted] Ms [redacted] also scheduled automatic payments to post to each account on December 19, On December 27, 2016, Ms [redacted] contacted us stating that the payments were not authorized Although we found that all the payments were authorized, Conn’s reversed the payments posted to each account on December 13, In addition to Conn’s reversing the payments, Ms [redacted] disputed the payments that posted on December 19, with her financial intuition and those payments were reversed on December 29, Conn’s respectfully disagrees that Ms [redacted] asked us to reverse the automatic payments she had scheduled for December 19, 2016, as there was no mention of the automatic payments when she spoke with our agent on December 13, Additionally, our agents would not have been able to cancel the automatic payments Ms [redacted] would have needed to cancel the payments through her online webpay Ms [redacted] authorized the payments with the agent and again through the webpay system; therefore, we are unable to refund the NSF fees incurred by her financial institutionWe have included copies of Ms***’s payment histories for her records Conn’s appreciates Ms [redacted] for bringing her concerns to our attentionThank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint The investigation conducted by Conn's was not accurateThey left out that when the sofas were loaded one of the sofa I signed for was damaged during the loading processes by their staffThey immediately gave a new sofa.Which I didn't sign forAlso Conn's staff told me that the reason I would not get a new sofa was because I didn't buy a warrantyI want the Revdex.com to investigate if Conn's does this on purpose to consumers when a warranty is not purchasedIt seems Conn's employees are very well trained to say since you picked up the merchandise and didnt buy warranty you are suck with what is given to you [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/7/12:09:PM and assigned ID [redacted] Regards, No they have not completed the work orderA man came out and fixed my chair but didn't spot cleanI had to request another service orderHe also told me this happens a lot 9/4/ Complaint We purchased the top of the line [redacted] washer and dryer from Conn'sWe paid extra for anytime service repair Now we are having problems with both units and Conn's does not have anyone in [redacted] that can do repairs on washer or dryer This is advertising! My wife has spoke with several representatives from all departments for more then a monthThey want to exchange the washer for the same exact one, which does not make any senseIf there is no one in the area to repair any issues why would we want the same units? Please help us get this resolved Desired Resolution Return both units with pedestals and clear our credit from the remaining balance Consumer Business Dialog
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did not agree to a voluntary reposessionWhat I agreed too was for them to take their merchandise back because as they are doing now, refused to make the situation rightAs far as the paper that I signed when I requested they come get the furniture, their shady delivery men told me I would receive a letter in the mail containing my copy after they had "inspected" the merchandiseThe only letters I have received from them are ones demanding payment for merchandise I sent back because it was UNSATISFACTORYRegards, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] has stated in the complaint: 1) The table was delivered with a defect, and she wasn’t given the option to refuse only a discount; 2) She contacted us regarding a broken chair and was informed by manager that we would pickup items and remove from account; and 3) She is requesting to return dining set Our investigation reveals that: 1) We disagree that Mrs [redacted] was not given the option to refuse the table as other items (boxsprings) were refused at the time of deliveryMr [redacted] agreed and accepted to receive a 15% concession for minor scratches found on the unit2) Mrs [redacted] has been reminded that Conn’s has a No Return or Exchange Policy on all furniture; and 3) We are unable to honor Mrs***’ requested, however; we have agreed to issue an even exchange on the chairs Our records show on 6/29/17, Mr [redacted] purchased the [redacted] King bedroom furniture which consists of five pieces, a [redacted] king mattress, two [redacted] XL box springs, the [redacted] dining set which consists of eight pieces and the [redacted] Counter dining set which consists of five pieces We researched Mrs***’ complaint and found that their delivery was scheduled for 6/30/We show all items were signed acknowledging the items were inspected and received in good order except for one of the [redacted] dining chairs which were damaged in the package, the [redacted] table top and the two XL [redacted] box springs which were refused at the time of deliveryHowever; we show Mr [redacted] agreed and accepted to receive a 15% concession to keep the table top due to minor scratches were foundOur records show the delivery team returned to Mrs***’ residence on 7/1/and re-delivered a new [redacted] dining chair in good order Our records show Mrs [redacted] contacted our customer service department on 7/10/stating that another chair broke and requested to return the dining room setMrs [redacted] was reminded that Conn’s has a No Return or Exchange policy on all furniture but was informed we could setup a service appointment to assess their repair needs After further review of Mrs***’ concerns, we agreed to issue an even exchange on all four of the [redacted] side chairs as a gesture of goodwillMrs [redacted] was contacted on 7/13/and informed of the approved exchange Mrs [redacted] new chairs were delivered on 7/21/ Conn’s values Mrs [redacted] a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, January 27, 3:PM Subject: Re: # [redacted] conns has never even called in attempt to pick up the entertainment centerI have tried to call the number attached in the message send back from them and it says its no longer in service/
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on [redacted] retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com [redacted] stated in her complaint that: she signed a contract that had months no-interest; she made the final payment of $on March 23, 2017; the account did not close; and she would like the account closed Our investigation reveals that: [redacted] account included our 12-month no-interest financing promotion (“cash-option”)she made her final payment of $on March 23, 2017; the account did not close due to a system issue; and Conn’s is working diligently to resolve the issue and close the account According to our records, [redacted] signed a 32-month retail installment contract on April 2, That contract included our 12-month no-interest financing promotion (“cash-option”) [redacted] made her final payment of $on March 23, which should have closed the account; however, due to a system issue, the account did not close Conn’s is working diligently to resolve the issue and close [redacted] account Once the account closes, [redacted] will receive a close-out letter in the mailConn’s values [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter
Thank you again for the opportunity to respond to Ms [redacted] ' concerns regarding her accounts We will mail a copy of Ms [redacted] ' payment histories to the address provided The payments have been moved from the closed account to the open accounts; therefore an overpayment has not been processed
Thank you for the opportunity to respond to Mrs***’s complaintMrs***’s information was forwarded to upper management for further reviewAfter reviewing the complaint, Conn’s has agreed to return the recliner without the restocking an issue a full refund of $back to the [redacted] card used to make the purchaseMrs [redacted] will need to return to the store location where she originally purchased the item to initiate the refundConn’s delivery team will contact Mrs [redacted] to make arrangement to pithe recliner and return to the warehouseWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, they (conns) did nothing it took me filing with the Revdex.com against [redacted] to get anything done thats when the presidents office of [redacted] got involded and the frig was put in for a replacement asapconns is something too this day the $gift card promised for all the problems and such I have yet to receiveconns owes me an apology and I will not accept the way I was treated by there customer service and replacemetn dept
Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on8/10/16, Mrs [redacted] only purchased a [redacted] washer and elected to purchase a 24-month RSA Plan on invoice [redacted] which was paid using a [redacted] cardMrs [redacted] ’s delivery was scheduled and signed as received in good order on6/12/We show Mrs [redacted] contacted our delivery team later the same day stating she was suppose to receive a dryer as wellHowever; she was informed that only the washer was listed on her invoice for delivery and she would have to contact the sales representativeOur records show on8/13/16, Mrs [redacted] purchased the matching [redacted] dryer and 24-month RSA on a separate invoice( [redacted] )which was financed through [redacted] ***We show the dryer was picked up at our Dallas warehouse and singed as received in good orderWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact us at1-866-765-Kind regards, Dyeisha [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, A consumer should be able to expect to get more than two years out of a piece of furniture that cost $with no indication that the furniture was misused or abused
He is a copy of the email that was sent to them through their own linkIt shows I made the request around the same time I made the payment.Thanks, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) her furniture has not been repaired promptly; and 2) she wants to have her furniture replaced Our investigation reveals that: 1) Ms [redacted] ’s furniture has been repaired; however additional parts were ordered to complete her repair2) Ms [redacted] ’s furniture is being repaired under the Terms and Conditions of her warranty coverage Thank you for the opportunity to respond Ms [redacted] ’s complaint Our record show 2/07/17, Ms [redacted] applied for Conn’s YesMoney; due to the credit criteria, the application was declined Ms [redacted] ‘s elected to purchase through Acceptance Now Although, Conn’s does not have access to Ms [redacted] ’s account with Acceptance Now we were able to confirm that she purchased a Corinthian Flick furniture set which consisted of three pieces that all came with a limited 1-year manufacturer’s warranty Ms [redacted] ’s furniture was delivered on 2/09/as requestedMs [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy states: No Returns/Exchanges on – (1) furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect (5) Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer's defects If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warrantiesAfter researching Ms [redacted] ’s complaint, we found that she contacted us on 5/18/stating the RSF recliner had a metal bar sticking out and the backrest cushion flat Ms [redacted] indicated that the LSF recliner handle mechanism cable was loose A service call was scheduled according to the warranty coverage with a certified service provider During the inspection the serviceman the RSF recliner leg-rest compressed and he could feel the wooden frame on the backrest The serviceman ordered padding (polyfill) to correct the concerns He also inspected the LSF recliner and found the seat padding compressed and a broken cable at the pull handle The serviceman was able to repair the cable by replacing with a part from the truck stock He also added padding (polyfill) to correct the issues with the seat padding The certified craftsman advised us that this should correct all the concerns that were found We show additional parts have been ordered to complete Ms [redacted] ’s repairs Once the parts are approved, a service representative will contact Ms [redacted] regarding the time frame on the parts arrivalAt this time we are unable to honor Ms [redacted] ’s request Ms [redacted] ’s furniture is being repaired under the Terms of her warranty coverageConn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls he has received [redacted] stated he submitted an application online and he received several calls from the sales associates in the store We have placed a cease and desist on the telephone numbers [redacted] provided on his credit application and noted the application as do not call We value [redacted] as a potential customer and sincerely apologize for any inconvenience he has experienced due to this matter Thank you,Cheryle S [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: He contacted us regarding the top coming off his dryer and missing level legs but we have refused to fix the unit; and He is requesting to have the dryer repairs or an exchange Our investigation reveals that: Mr [redacted] ’s dryer was inspected by a service technician on 12/13/and he found the top and front panel was damaged; andWe have agreed to issue Mr [redacted] an even exchange on his dryer Our records show on 12/7/17, Mr [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service Agreement PlanMr [redacted] ’s items were delivered and signed as received in good order on 12/9/ After further researching Mr [redacted] ’s complaint we found that later that same day, he contacted our delivery department stating his dryer was dented on the top right cornerMr [redacted] was advised that we would send a technician out to assess the reported damagesOur records show sent a certified 3rd party technician to assess Mr [redacted] ’s dryer on 12/13/ We were able to get an update from the service provider who stated that the top and front panel of the dryer showed signs of physical damage We have agreed to honor Mr [redacted] ’s request for an exchange on his dryer after reviewing the technician’s reportMr [redacted] may contact his nearest Conn’s location to initiate his approved exchange Conn’s value Mr [redacted] as our customer and appreciates his for bringing this matter to our attention Sincerely, Conn’s Inc
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding invoice number [redacted] We have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, Ms [redacted] may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in her complaint: 1) that she purchased a television on 5/01/and confirmed delivery for 5/02/17; and she did not receive delivery and that she received an email notification from [redacted] regarding a refund for a cancellation Our investigation reveals that; Ms [redacted] was contacted the same day her order was placed; and we have no records indicating that Ms [redacted] ’s delivery was confirmed for 5/02/ Our records show on 5/01/17, Ms [redacted] purchased a [redacted] flat LED TV which totaled $1, We show a Conn’s representative attempted to contact Ms [redacted] on 5/01/at 4:07PM to verify and confirm the purchase that was made The representative was unsuccessful and left a message which included the callback number 1-866-765-for Ms [redacted] to return our call Our records indicate that Ms [redacted] ’s invoice was canceled at the end of the business day on 5/02/due to no contact After further review, we found that Ms [redacted] contacted us the next following day 5/03/17, stating that she received an email from [redacted] advising her that her order was canceled and a refund had been issued Ms [redacted] was made aware that we attempted to contact her to verify her purchase, but due to no contact the order was canceled Ms [redacted] informed the representative that she was provided a delivery date However, we have no records on file showing her order had been approved or scheduled for delivery Ms [redacted] was given the option to reorder the television, but our records indicate a new order was not created Conn’s appreciate Ms [redacted] for bringing her concerns to our attention
Thank you again for the opportunity to respond to MsLipford's concerns regarding her account As stated in our previous response due to the contract terms being different on each account and account ***being an active “cash-option” account, we are unable to honor her request to combine the accounts at this timeWe have included copies of MsLipford’s signed retail installment contracts for her recordsConn's respectfully disagrees that MsLipford has been penalized as she accepted the terms of her contracts at the times of purchase.Conn's values MsLipford as a customer and appreciates her for bringing her concerns to our attention
Thank you for the opportunity to respond to Mrs [redacted] ’ complaintAfter further review of Mrs [redacted] ’ service needs, Conn’s has agreed to issue an even exchange on her dryer due to the delay scheduling her initial service appointmentOur records show Mrs [redacted] was contacted and informed that her new dryer is schedule for delivery on 12/21/We sincerely apologize for any inconvenience Mrs [redacted] experienced as a result of the delayIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765- Kind regards, Dyeisha [redacted]
Thank you for the opportunity to respond to Ms***'s additional commentsAs mentioned in our previous response, Ms [redacted] signed invoice included the list of product and the additional surcharge she agreed to purchaseWe provide our customer the option to receive their invoice via email or a print copyMs [redacted] signed a Electronic Record and Signature Disclosure acknowledging that she agreed to receive her documents via email.As previously stated, Ms [redacted] did not provide a copy of her homeowner's/renter insurance at the time of purchase but was instructed on how to proceed with the cancellation to receive a credit to her accountWe have confirmed with our Insurance Department that as of 5/25/17, we have not received Ms***'s cancellation request or declaration page to cancel Conn's optional insurance coverageMs [redacted] may use the form provided in our previous response and send a copy of her declaration page to cancel the insurance and receive a credit.Our records show we received Ms***'s warranty cancellation request and a credit of $was applied to her account on 5/12/Please be advised that the credit is applied to Ms***'s total balance and does not change her monthly paymentsWe have attached a copy of Ms***'s loan ledger for her records.In regard to the price guarantee, we confirmed that Ms [redacted] was unable to provide the required documents in order to take advantage of our price guaranteeConn's Price Guarantee states: We want you to be confident in your purchase from Conn'sIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we'll match it*No questions, no hasslesIt's that easy*Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computers.We sincerely apologize for any inconvenience Ms [redacted] may have experienced during this process and we appreciate her for bringing her concerns to our attention
Thank you for the opportunity to respond to ***’s concerns regarding accounts [redacted] and [redacted] Ms [redacted] stated Conn’s processed two payments on her accounts after she requested one of the payments be canceled Additionally, she would like her NSF fees refunded According to our records and recorded calls, Ms [redacted] called on December 13, She scheduled a payment in the amount of $to post on account [redacted] Additionally, she scheduled a payment in the amount of to post on account [redacted] Ms [redacted] also scheduled automatic payments to post to each account on December 19, On December 27, 2016, Ms [redacted] contacted us stating that the payments were not authorized Although we found that all the payments were authorized, Conn’s reversed the payments posted to each account on December 13, In addition to Conn’s reversing the payments, Ms [redacted] disputed the payments that posted on December 19, with her financial intuition and those payments were reversed on December 29, Conn’s respectfully disagrees that Ms [redacted] asked us to reverse the automatic payments she had scheduled for December 19, 2016, as there was no mention of the automatic payments when she spoke with our agent on December 13, Additionally, our agents would not have been able to cancel the automatic payments Ms [redacted] would have needed to cancel the payments through her online webpay Ms [redacted] authorized the payments with the agent and again through the webpay system; therefore, we are unable to refund the NSF fees incurred by her financial institutionWe have included copies of Ms***’s payment histories for her records Conn’s appreciates Ms [redacted] for bringing her concerns to our attentionThank you, Cheryle S [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint The investigation conducted by Conn's was not accurateThey left out that when the sofas were loaded one of the sofa I signed for was damaged during the loading processes by their staffThey immediately gave a new sofa.Which I didn't sign forAlso Conn's staff told me that the reason I would not get a new sofa was because I didn't buy a warrantyI want the Revdex.com to investigate if Conn's does this on purpose to consumers when a warranty is not purchasedIt seems Conn's employees are very well trained to say since you picked up the merchandise and didnt buy warranty you are suck with what is given to you [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/7/12:09:PM and assigned ID [redacted] Regards, No they have not completed the work orderA man came out and fixed my chair but didn't spot cleanI had to request another service orderHe also told me this happens a lot 9/4/ Complaint We purchased the top of the line [redacted] washer and dryer from Conn'sWe paid extra for anytime service repair Now we are having problems with both units and Conn's does not have anyone in [redacted] that can do repairs on washer or dryer This is advertising! My wife has spoke with several representatives from all departments for more then a monthThey want to exchange the washer for the same exact one, which does not make any senseIf there is no one in the area to repair any issues why would we want the same units? Please help us get this resolved Desired Resolution Return both units with pedestals and clear our credit from the remaining balance Consumer Business Dialog
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did not agree to a voluntary reposessionWhat I agreed too was for them to take their merchandise back because as they are doing now, refused to make the situation rightAs far as the paper that I signed when I requested they come get the furniture, their shady delivery men told me I would receive a letter in the mail containing my copy after they had "inspected" the merchandiseThe only letters I have received from them are ones demanding payment for merchandise I sent back because it was UNSATISFACTORYRegards, [redacted]
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] has stated in the complaint: 1) The table was delivered with a defect, and she wasn’t given the option to refuse only a discount; 2) She contacted us regarding a broken chair and was informed by manager that we would pickup items and remove from account; and 3) She is requesting to return dining set Our investigation reveals that: 1) We disagree that Mrs [redacted] was not given the option to refuse the table as other items (boxsprings) were refused at the time of deliveryMr [redacted] agreed and accepted to receive a 15% concession for minor scratches found on the unit2) Mrs [redacted] has been reminded that Conn’s has a No Return or Exchange Policy on all furniture; and 3) We are unable to honor Mrs***’ requested, however; we have agreed to issue an even exchange on the chairs Our records show on 6/29/17, Mr [redacted] purchased the [redacted] King bedroom furniture which consists of five pieces, a [redacted] king mattress, two [redacted] XL box springs, the [redacted] dining set which consists of eight pieces and the [redacted] Counter dining set which consists of five pieces We researched Mrs***’ complaint and found that their delivery was scheduled for 6/30/We show all items were signed acknowledging the items were inspected and received in good order except for one of the [redacted] dining chairs which were damaged in the package, the [redacted] table top and the two XL [redacted] box springs which were refused at the time of deliveryHowever; we show Mr [redacted] agreed and accepted to receive a 15% concession to keep the table top due to minor scratches were foundOur records show the delivery team returned to Mrs***’ residence on 7/1/and re-delivered a new [redacted] dining chair in good order Our records show Mrs [redacted] contacted our customer service department on 7/10/stating that another chair broke and requested to return the dining room setMrs [redacted] was reminded that Conn’s has a No Return or Exchange policy on all furniture but was informed we could setup a service appointment to assess their repair needs After further review of Mrs***’ concerns, we agreed to issue an even exchange on all four of the [redacted] side chairs as a gesture of goodwillMrs [redacted] was contacted on 7/13/and informed of the approved exchange Mrs [redacted] new chairs were delivered on 7/21/ Conn’s values Mrs [redacted] a customer and appreciates her for bringing this matter to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, January 27, 3:PM Subject: Re: # [redacted] conns has never even called in attempt to pick up the entertainment centerI have tried to call the number attached in the message send back from them and it says its no longer in service/
Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on [redacted] retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com [redacted] stated in her complaint that: she signed a contract that had months no-interest; she made the final payment of $on March 23, 2017; the account did not close; and she would like the account closed Our investigation reveals that: [redacted] account included our 12-month no-interest financing promotion (“cash-option”)she made her final payment of $on March 23, 2017; the account did not close due to a system issue; and Conn’s is working diligently to resolve the issue and close the account According to our records, [redacted] signed a 32-month retail installment contract on April 2, That contract included our 12-month no-interest financing promotion (“cash-option”) [redacted] made her final payment of $on March 23, which should have closed the account; however, due to a system issue, the account did not close Conn’s is working diligently to resolve the issue and close [redacted] account Once the account closes, [redacted] will receive a close-out letter in the mailConn’s values [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter
Thank you again for the opportunity to respond to Ms [redacted] ' concerns regarding her accounts We will mail a copy of Ms [redacted] ' payment histories to the address provided The payments have been moved from the closed account to the open accounts; therefore an overpayment has not been processed
Thank you for the opportunity to respond to Mrs***’s complaintMrs***’s information was forwarded to upper management for further reviewAfter reviewing the complaint, Conn’s has agreed to return the recliner without the restocking an issue a full refund of $back to the [redacted] card used to make the purchaseMrs [redacted] will need to return to the store location where she originally purchased the item to initiate the refundConn’s delivery team will contact Mrs [redacted] to make arrangement to pithe recliner and return to the warehouseWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, they (conns) did nothing it took me filing with the Revdex.com against [redacted] to get anything done thats when the presidents office of [redacted] got involded and the frig was put in for a replacement asapconns is something too this day the $gift card promised for all the problems and such I have yet to receiveconns owes me an apology and I will not accept the way I was treated by there customer service and replacemetn dept