Alan Kolnik, Ameriprise

Dear *** ***:We are responding to your complaints filed with the Revdex.com (Revdex.com) serving Metro Washington DC and Eastern Pennsylvania, and the Ameriprise Financial Anti-Fraud Department on February 26, You stated that Ameriprise Financial Advisor, Alan K***, was untruthful
when asked if he was acting as a fiduciary and was disrespectful toward your husbandWhile MrK*** did provide you with financial advice; you stated he was unable to stay on schedule, repeated himself frequently, and took more than twice the amount of time allotted for meetingsYou requested a refund of your financial planning fee.Our review found that you completed an individual Ameriprise Financial Planning Service Application and Credit Card Authorization Form on February 18, 2015, listed under your maiden name, *** ** ***You agreed to pay the annual fee of $1,each year on the anniversary date of the plan unless we were notified of your cancellationMrK*** provided you and *** *** with a comprehensive financial plan in March 2015, based on your investment objectives, time frame, and risk tolerance that were provided to him.Our records indicate that on March 23, 2015, you completed the appropriate name change forms to reflect your married name of *** ** ***An insurance application was completed in June and then withdrawn one month laterMrK*** stated that you contacted him in December for additional financial advice on your retirement plan at work and he complied with your request.We regret that you were dissatisfied with the service that you received from MrK*** as customer service is very important to usThe cancellation of your financial planning agreement was processed and $1,was credited to *** ***'s credit card on February 22,