Dear Revdex.com,Alan Kunsman Roofing replaced the roof on the customers home after a hail storm in May All of the work was performed as per the hail damage insurance claim that was paid through [redacted] Insurance Upon completion of the work there was a leak around a skylight in the bathroomThis leak was addressed immediately when we were notified by the customerFour years later, during the record winter of 2014, we were contacted about a leak in the foyer of the customers homeAgain we responded immediatelyUpon arriving at the home it was clear that an ice dam had formed on the front wall area of the house where the laminated stone wall meets the roof The ice dam extended onto the exterior wall and over the area where the stain occurred in the foyerWe have photos that show the ice dam in this areaWe removed the ice from this wall area which stopped the leak The wall area was then inspected by a professional masonry installation company who determined that the "kick out" or diverter flashing that was installed behind the stone by the original masonry contractor was, over time, causing the leak to occurThis was not the result of the roofing installation The leak occurred again after the record snow last month, January 2016, when the ice formed on the wall as the snow melted during the day and refroze at nightAgain the leak stopped when the snow and ice was removed from this wall area The customer had the masonry company replace the stone and "kick out" flashing in this areaAt that time, photos were taken that show the roof deck in this area is clean and free of water stainsAlso showing that the roof installation was not leaking The leak has never occurred from rainI understand the customer's frustration over this but this is not a leak that was caused by our workmanshipThe customer believes we are "passing the buck" on this issue but the reality is that we can not be responsible for an issue that we did not createWe have always responded to the customer in a timely and professional manner and have tried to help as much as possible to resolve this issue Sincerely, Donald L [redacted] President Alan Kunsman Roofing and Siding
I spent $18,to replace my roof and gutters I am very unhappy with the service I received from Alan Kunsman Roofing and Siding, Inc My gutters leak horribly In the winter, I have huge icicles that hang off of the leaking gutters I have tried repeatedly to get this company to remedy the situation They advertise a life time warranty They have not stood by their work and refuse to fix the problems that I continue to experience I would not recommend this roofing company
Dear Revdex.com,Alan Kunsman Roofing replaced the roof on the customers home after a hail storm in May All of the work was performed as per the hail damage insurance claim that was paid through [redacted] Insurance Upon completion of the work there was a leak around a skylight in the bathroomThis leak was addressed immediately when we were notified by the customerFour years later, during the record winter of 2014, we were contacted about a leak in the foyer of the customers homeAgain we responded immediatelyUpon arriving at the home it was clear that an ice dam had formed on the front wall area of the house where the laminated stone wall meets the roof The ice dam extended onto the exterior wall and over the area where the stain occurred in the foyerWe have photos that show the ice dam in this areaWe removed the ice from this wall area which stopped the leak The wall area was then inspected by a professional masonry installation company who determined that the "kick out" or diverter flashing that was installed behind the stone by the original masonry contractor was, over time, causing the leak to occurThis was not the result of the roofing installation The leak occurred again after the record snow last month, January 2016, when the ice formed on the wall as the snow melted during the day and refroze at nightAgain the leak stopped when the snow and ice was removed from this wall area The customer had the masonry company replace the stone and "kick out" flashing in this areaAt that time, photos were taken that show the roof deck in this area is clean and free of water stainsAlso showing that the roof installation was not leaking The leak has never occurred from rainI understand the customer's frustration over this but this is not a leak that was caused by our workmanshipThe customer believes we are "passing the buck" on this issue but the reality is that we can not be responsible for an issue that we did not createWe have always responded to the customer in a timely and professional manner and have tried to help as much as possible to resolve this issue Sincerely, Donald L [redacted] President Alan Kunsman Roofing and Siding
I spent $18,to replace my roof and gutters I am very unhappy with the service I received from Alan Kunsman Roofing and Siding, Inc My gutters leak horribly In the winter, I have huge icicles that hang off of the leaking gutters I have tried repeatedly to get this company to remedy the situation They advertise a life time warranty They have not stood by their work and refuse to fix the problems that I continue to experience I would not recommend this roofing company