Initial Business Response /* (1000, 5, 2017/07/03) */
Client was opened on as a self pay and a week deposit of $was collected which is refundable upon dischargeStart of care was The Veterans Home Care authorization was received on backdated to We
spoke with the client's son on and explained what was going to be refunded due to having received the authorization from Veterans Home Care which was total amount that he had paid in at that time excluding depositNotified on that we were to bill the family any hours that Veterans Home Care did not cover due to client sometimes needing additional hoursCourtesy call made on to let them know of hours that went over authorized hours from Veterans Home Care and card was charged for dates of service and Son contacted agency on to request a statement showing hours billed to VHC and clientAudit was completed where billing errors were uncovered and client's son was contacted on to let him know that we owed client a refundSon stated he didn't want the refund because he would just turn back around and need to pay the moneyIt was explained that he did not owe us any money and he seemed surprised stating that VHC had told him that they would be sending him a check to pay agencySon was assured that VHC had paid agencyThe billing errors that had been mistakenly billed to client should have been billed to VHC and were corrected to bill VHCClient was refunded $on via card refundItemized statement sent to family on same dayVHC auth ended same day at client's choice and his decision was to go to only self-payClient was still receiving services from agency as self pay as of with no request to discharge to date
Initial Business Response /* (1000, 5, 2017/07/03) */
Client was opened on as a self pay and a week deposit of $was collected which is refundable upon dischargeStart of care was The Veterans Home Care authorization was received on backdated to We
spoke with the client's son on and explained what was going to be refunded due to having received the authorization from Veterans Home Care which was total amount that he had paid in at that time excluding depositNotified on that we were to bill the family any hours that Veterans Home Care did not cover due to client sometimes needing additional hoursCourtesy call made on to let them know of hours that went over authorized hours from Veterans Home Care and card was charged for dates of service and Son contacted agency on to request a statement showing hours billed to VHC and clientAudit was completed where billing errors were uncovered and client's son was contacted on to let him know that we owed client a refundSon stated he didn't want the refund because he would just turn back around and need to pay the moneyIt was explained that he did not owe us any money and he seemed surprised stating that VHC had told him that they would be sending him a check to pay agencySon was assured that VHC had paid agencyThe billing errors that had been mistakenly billed to client should have been billed to VHC and were corrected to bill VHCClient was refunded $on via card refundItemized statement sent to family on same dayVHC auth ended same day at client's choice and his decision was to go to only self-payClient was still receiving services from agency as self pay as of with no request to discharge to date