Alan Sanchez Landscaping

Initial Business Response / [redacted] (1000, 7, 2016/01/28) */ We are refunding the customer's money spent for parts Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would much rather purchase the truckI have, in writing, a bona fide offer of 6,dollars trade in price from another Ford dealership in trade for a very similar newFord All I have asked for all along is that my trade in not be undervalued

Initial Business Response /* (1000, 7, 2016/01/28) */
We are refunding the customer's money spent for parts.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would much rather purchase the truck. I have, in...

writing, a bona fide offer of 6,000 dollars trade in price from another Ford dealership in trade for a very similar new2016 Ford 250. All I have asked for all along is that my trade in not be undervalued.

The customers account of the problem is accurate.  Buckeye was very polite and responsive to their needs.  Like all refrigeration issue that arise, there can be multiple reasons why a system will freeze up.  A dirty filter is the main reason.  Lack of air flow will cause a system...

to freeze up.  Brian P[redacted] diagnosed this to be the potential problem on the first call.  The system ran fine for 6 days before the next problem.  Derek went out to the call and determined the airflow issue was a bad blower motor.  We replaced the blower motor and that worked for 15 days.  After 15 days it was determined that the TXV valve and evaporator coil were not metering the refrigerant properly.  At his point we called a time out to discuss the customers options.  At this point we had (2) options.  We offered to replace the coil and TXV at no cost to the customer or refund all of their service money invested and provide them with a new system.  This is usually the route the customers take.  We pretend that we were never there ma[redacted] the repairs and the customer simply is loo[redacted] for a new system.  They get refunded their service money and get a new system.  Everyone at Buckeye has reported that the [redacted]'s were very pleased with this solution and were happy we were so accommodating.  Pete went out and quoted a new system.  Provided a few financing options and provided them with the Service discount.  At no time were we informed their was an issue with financing options.  Our financing company as many different options for customers to choose from.  It is impossible to quote all financing options on a sales call, so we simply offer our most popular options.  12 months with 0% interest or 60 Months at 7.99% interest.  Pete left the house and felt everything went great.  The customer's seemed happy with our solution.  At no point in time did the customer alert Buckeye that they were not happy with our offer.  If the customer would have called, we could have talked through other possible solutions.  Instead we get a Revdex.com complaint out of left field.  My employees are stunned at this turn of events.  I would like to know why this happened and what solution did the [redacted]'s come up with to solve their problem. Thanks,Brad W[redacted]

We spoke with the company on Monday morning when they opened.  As of Monday 6/19/17 Buckeye Heating & Cooling has agreed to reimburse $1026 to us and we are waiting on this payment.  We appreciate this resolution from the company as long as the funds are returned and will be happy to close the case at that time.    Regards,
[redacted]