Alan W. Latanzio Insurance Agency, Inc.

This is the first I am hearing about this. I would think that as an unsatisfied customer I would contact the management for a resolution prior to filing a complaint. we do have the right to cure. I plan to contact the customer

I have addressed this with accounting and will He will be getting a refund

Roman Electric Co. offers a one warranty on parts and labor for all electrical, plumbing or HVAC work we perform. This work was reported to have been performed on 01/27/09, well beyond our published warranty period. On June 24, our residential service manager, [redacted], contacted the...

homeowner to schedule an electrician to investigate her complaint. He dispatched our electrician on June 29 for an 8:00 am appointment. Our electrician was taken to a panel in the basement in which there was an inoperative circuit breaker. Our electrician removed the panel cover and determined that there were no wires connected to the inoperative breaker. Accordingly the breaker was not connected to any circuit in the house. Roman Electric Co did not install the breaker in question. Our electrician left without performing any additional work. We did not charge the property owner for the service call. Please contact [redacted] at ###-###-#### with any questions.

The refund is in process. expect to see a check next week. if not please call my cell 414-349-8935

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have marked reject because the business has made no offer here to refund my money as I asked and as they guarantee.  They did send me a private email saying they would send me a refund but here I see no such offer so I don't know how I can accept an offer they have not made here.  If they wish to confirm they will refund my money as they did in the private email they sent me I will accept and this will be over and considered resolved.  Anything short of a full refund will not be accepted as I need to pay another plumber.  This should be an easy one for them as they guarantee it in their service agreement.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be awaiting the check and once I actually receive it I will consider this matter resolved.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Consumer states he did not receive the refund as of yet.  
Regards,
[redacted]