Alan's Plumbing

On September 9th, [redacted] sent Alan's Plumbin to my home to fix leaking toilet in downstairs bathroom. On September 19th, [redacted] sent them out again to repair same problem. It is now September 29 and the problem remains and toilet runs constantly. [redacted] states that will use another company and inform Alan's that the problem still persists after two visits from them. It is worth noting that during the 2nd visit, the plumber from Alan's appear annoyed that they had been called out for a 2nd visit.

I would like to share my experience that I had today with this company.

Alan’s Plumbing was dispatched through my home warranty company to resolve a stuck faucet issue in the master bath. I received a call saying they would be out on Dec 18th between 8am and 10am and they would call me with a 30min window.

Today December 18th I received a call at 8:09am saying they are on their way, I said I will be there in about 30min. I work in central Phoenix and had to drive to my home in the easy valley which is about 25 – 35 min. At 8:40am I received a call asking where I am because the tech is waiting. I told the lady on the phone I will be there in 5 – 7min. She said if I was not there in 5min the tech was going to leave! I said if the tech leaves I will get another company and file a complaint against your company and hung up. Of course when I get there literally 4 minutes later, the tech is gone. I called Alan’s plumbing at 8:44am(all times can be verified on my cell phone) and got attitude from their employee because I was upset at this situation. I was not using any foul language but my voice was raised due to the fact I just drove 28 miles took time off work, and most upsetting is they knew I was five minutes away and if you look at the numbers I arrived at my house at 8:44am and their first call to me was at 8:09am so in reality I was only 3min past the original 30min window! This behavior needs to be made known for others who may unknowing choose this company for any service.

I have also called my warranty company to file a complaint against Alan’s Plumbing in the hopes they will not use this company in the future, I know I will never accept a service call with Alan’s again.
So beware of atrocious customer service if you choose this company.

My water heater went bad. Leaked causing subsequent water damage in my home.

Called homeowners insurance they sent water remediation service that arrived first.

Called home warranty, they sent out Alans Plumbing. Their tech [redacted] said that if I used his water remediation service that he would get me a new water heater tonight. "Doesn't matter that you just signed the papers with those guys, my guys will come in and take care of your issues and I will bring you a new heater tonight."

I explained that my homeowners insurance sent out a group and that I was going to use them. I further explained that they would do whatever necessary to make it possible to install the new water heater tonight.

He said, "I was going to do it as a favor if you used my guys" again pulling their card from his pocket. I won't be able to help you if you don't use them.

I called the desk at Alan's plumbing. The scheduler said, "we don't make two calls in one day". If he doesn't have a tank on his truck, then we will have to schedule another time. "I just spoke with him, he did not tell you he would bring you a water heater tonight."

Being extorted by a tech is not an ethical way of doing business......

I hope [redacted]s kick back is worth this review and the reviews I will write to [redacted], the Revdex.com and [redacted] my warranty company.

I would like to share my experience that I had today with this company.

Alan’s Plumbing was dispatched through my home warranty company to resolve a stuck faucet issue in the master bath. I received a call saying they would be out on Dec 18th between 8am and 10am and they would call me with a 30min window.

Today December 18th I received a call at 8:09am saying they are on their way, I said I will be there in about 30min. I work in central Phoenix and had to drive to my home in the easy valley which is about 25 – 35 min. At 8:40am I received a call asking where I am because the tech is waiting. I told the lady on the phone I will be there in 5 – 7min. She said if I was not there in 5min the tech was going to leave! I said if the tech leaves I will get another company and file a complaint against your company and hung up. Of course when I get there literally 4 minutes later, the tech is gone. I called Alan’s plumbing at 8:44am(all times can be verified on my cell phone) and got attitude from their employee because I was upset at this situation. I was not using any foul language but my voice was raised due to the fact I just drove 28 miles took time off work, and most upsetting is they knew I was five minutes away and if you look at the numbers I arrived at my house at 8:44am and their first call to me was at 8:09am so in reality I was only 3min past the original 30min window! This behavior needs to be made known for others who may unknowing choose this company for any service.

I have also called my warranty company to file a complaint against Alan’s Plumbing in the hopes they will not use this company in the future, I know I will never accept a service call with Alan’s again.

So beware of atrocious customer service if you choose this company.

Do not ever use this company!! They will not fix anything the right way, they try to fix things cheap and quick!

On September 9th, [redacted] sent Alan's Plumbin to my home to fix leaking toilet in downstairs bathroom. On September 19th, [redacted] sent them out again to repair same problem. It is now September 29 and the problem remains and toilet runs constantly. [redacted] states that will use another company and inform Alan's that the problem still persists after two visits from them. It is worth noting that during the 2nd visit, the plumber from Alan's appear annoyed that they had been called out for a 2nd visit.