Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: Corbin *** Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@carcreditcorp.com
At the time of repossession 7/24/the account was delinquent payments of $each plus a late fee of $On 7/20/
we tried to call the customer, the phone was not taking callsWe then texted the customerHaving not received a response to the text we emailed the customer on the 21stHaving received no response the repossession was ordered on the 23rd and picked up on the 24thCar Credit has never had a policy of days to pick up the vehicle after repossessionThe Repo man is an independent contractor, not an employee of Car Credit, so he has no idea of our policies and proceduresOnce we repossess a vehicle, unless the customer pays the loan in full, there is no return of the vehicleThe customer has received an intent to retain collateral letterThis means we are not taking any legal action against the consumer
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: Corbin *** Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@carcreditcorp.com
At the time of repossession 7/24/the account was delinquent payments of $each plus a late fee of $On 7/20/
we tried to call the customer, the phone was not taking callsWe then texted the customerHaving not received a response to the text we emailed the customer on the 21stHaving received no response the repossession was ordered on the 23rd and picked up on the 24thCar Credit has never had a policy of days to pick up the vehicle after repossessionThe Repo man is an independent contractor, not an employee of Car Credit, so he has no idea of our policies and proceduresOnce we repossess a vehicle, unless the customer pays the loan in full, there is no return of the vehicleThe customer has received an intent to retain collateral letterThis means we are not taking any legal action against the consumer
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)