Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ We regret that any of our customers feel they had a negative experience with Alarm Detection SystemsWe however, stand behind our work and customer service practices on this projectWe were asked to perform a service call that required custom partsWe informed the customer of the cost and we completed the task in a timely manner and billed a competitive industry rateSpecifically, the customer signed off on the service ticket which clearly indicated the price of the parts and the laborIt was not until after the fact that the customer complained about the amount refused to pay Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been told price is $I was present when order was placed and I was listening to a conversation during placing an orderWhen work was completed I was not aware of price changeTicket was wrintten not clear (purposely)When I received invoice price was changed to 100% markupI even offer to pay markup of 25% but was cynically rejected by VP of the company Final Business Response / [redacted] (4000, 9, 2014/05/16) */ We are glad to report that this issue has been resolved with the customer through direct communication with one of our ownersWe appreciate Mr[redacted] 's business and understanding in this matter Final Consumer Response / [redacted] (2000, 11, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Contact Name and Title: [redacted] E [redacted] VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @adsalarm.com It is common practice in the alarm industry to have an agreement auto renewThis is necessary due to the monthly charge verses the possible liability we face if there is a lossThe agreement affords the alarm company this needed protectionAs to the original and renewal term it is boldly printed above the signature line so the customer can read it before signingAs a company we have negotiated these terms hundreds of times with our customersFor whatever reason Mr [redacted] did not ask for different terms prior to signing the agreementToday, for whatever reason, he is asking to renegotiate his termsSince an unhappy customer is not what we desire I am modifying the renewal term to a month to month term
Initial Business Response / [redacted] (1000, 5, 2014/05/06) */ We regret that any of our customers feel they had a negative experience with Alarm Detection SystemsWe however, stand behind our work and customer service practices on this projectWe were asked to perform a service call that required custom partsWe informed the customer of the cost and we completed the task in a timely manner and billed a competitive industry rateSpecifically, the customer signed off on the service ticket which clearly indicated the price of the parts and the laborIt was not until after the fact that the customer complained about the amount refused to pay Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been told price is $I was present when order was placed and I was listening to a conversation during placing an orderWhen work was completed I was not aware of price changeTicket was wrintten not clear (purposely)When I received invoice price was changed to 100% markupI even offer to pay markup of 25% but was cynically rejected by VP of the company Final Business Response / [redacted] (4000, 9, 2014/05/16) */ We are glad to report that this issue has been resolved with the customer through direct communication with one of our ownersWe appreciate Mr[redacted] 's business and understanding in this matter Final Consumer Response / [redacted] (2000, 11, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Contact Name and Title: [redacted] E [redacted] VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @adsalarm.com It is common practice in the alarm industry to have an agreement auto renewThis is necessary due to the monthly charge verses the possible liability we face if there is a lossThe agreement affords the alarm company this needed protectionAs to the original and renewal term it is boldly printed above the signature line so the customer can read it before signingAs a company we have negotiated these terms hundreds of times with our customersFor whatever reason Mr [redacted] did not ask for different terms prior to signing the agreementToday, for whatever reason, he is asking to renegotiate his termsSince an unhappy customer is not what we desire I am modifying the renewal term to a month to month term