Failure to provide written contract to customer Failure to explain months obligation Signature on contract is not customers signature Installation July - Unable to terminate contract or resolve issues above with Alarm Direct
Unknowingly signed up for yr contract while still under contract [redacted] from ADI showed up to assist with changing my pass [redacted] and informed me my system was bad and needed to be replacedI thought he was with my original company and agreed to replace the equipmentI had no idea I was signing a 5yr contract with a different companyI am now still under contract with the original company My daughter,my son and I have tried calling AFI corporate offices many times and management will not return our calls
ADI mislead me into thinking I was done with a previous contractI received numerous calls from my previous contract and ADI ignored my callsOn 11/9/My husband signed a contract with Teamtronics for alarm system.It was a year contractMonitronics was the monitoring companyMy husband passed [redacted] and I called [redacted] because the billing had changed They sent someone out in October to check my systemThe system still had a Teamtronics sticker on it.In August this year we had an intruder in the back yard and I called the number on the equipment (Teamtronics now known as ADI) because I wanted to add cameras.They told me they had no record of my account,I believe it was in my husbands nameThey said I would be considered a new customer , I told them we had a contract for years and [redacted] was billing my credit cardI repeated this a number of times because I was concerned about the contractThey said it was fine I just needed to send a letter which they prov
[redacted] Circle [redacted] FL XXXXX [redacted] @yahoo.com Aug21, Subject; Alarm Company Harassments To whom it may concern: I am writing this memo in reference to why I do not have property or equipment of TeamTronics, and therefore do not owe them any money I am currently with ADT Alarm CompanyYears ago, I was a customer of team tronic, just recently a man came by my house when I wasn't home; my wife was thereWhen she went to answer the door the man at the door told her that he was there to check the alarm because they were getting a trouble signalWell my wife let him in the house; he went to the alarm box and look at it, then start to look around saying he had to check something elseWhen he finish looking he told her that the equipment in my house belong to themWhen I got home my wife told me what happened, and gave me the card the guy left with herI then called the number on the card, the person at the other end told me that I would h
A January review of my credit report revealed that Alarm Direct had place a lien for $2,against my name In late I met an Alarm Direct salesman at the [redacted] gymI agreed to sign a contract to provide security for home office located at [redacted] West Fairfield Drive [redacted] in Pensacola FloridaWithin a period of 3-months there were multiple alarms and equipment failuresAfter one of the alarms I suffered ahrd drive failure due to a breachI informed the salesman of my displeasure with the performance of the system and the constant failure of monitoring hardwareIn june of I wrote several letters to their Pensacola address to tell them of my decision to terminate for causeI asked if they wanted to remove the hardware or should I send it to some locationI was asked if it could be left in place for future useI requested that it be removedThe equipment is still in placeFollow on phone calls to my salesman indicated that the issue was overI later rec
Alarm Direct needs to remove the monitoring equipment installed and the cancel the contract per the written request of the homeowner On Feb 5th 2018, a representative (Tommy [redacted] ) for the company Alarm Direct, Inc (ADI) came to the door and asked to check the house alarm system for the insurance company, misrepresenting his purpose for his visit and under pretensesThe homeowner allowed the representative entry in to the home, believing he was with her current monitoring serviceThe owner of the home is a senior who has been diagnosed with memory issuesThe representative made note of the age of the system and stated that it was in faulted stateHe presented an upgrade of the system with monitoring to the homeowner who is still under the impression that this is her current providerShe signed the contract for the installation and service, and the system was installed on the 5thNo contract was left with the homeowner nor was one emailed, though the contract said one wou
I am 84, and I live aloneI use my system everyday and every night ADI is a blessingWhen something happens, they are right there Their staffs and representatives are very nice and very knowledgeable I had many alarm companies in the past but ADI is the best I would recommend this company to all
Failure to provide written contract to customer Failure to explain months obligation Signature on contract is not customers signature Installation July - Unable to terminate contract or resolve issues above with Alarm Direct
Unknowingly signed up for yr contract while still under contract [redacted] from ADI showed up to assist with changing my pass [redacted] and informed me my system was bad and needed to be replacedI thought he was with my original company and agreed to replace the equipmentI had no idea I was signing a 5yr contract with a different companyI am now still under contract with the original company My daughter,my son and I have tried calling AFI corporate offices many times and management will not return our calls
ADI mislead me into thinking I was done with a previous contractI received numerous calls from my previous contract and ADI ignored my callsOn 11/9/My husband signed a contract with Teamtronics for alarm system.It was a year contractMonitronics was the monitoring companyMy husband passed [redacted] and I called [redacted] because the billing had changed They sent someone out in October to check my systemThe system still had a Teamtronics sticker on it.In August this year we had an intruder in the back yard and I called the number on the equipment (Teamtronics now known as ADI) because I wanted to add cameras.They told me they had no record of my account,I believe it was in my husbands nameThey said I would be considered a new customer , I told them we had a contract for years and [redacted] was billing my credit cardI repeated this a number of times because I was concerned about the contractThey said it was fine I just needed to send a letter which they prov
[redacted] Circle [redacted] FL XXXXX [redacted] @yahoo.com Aug21, Subject; Alarm Company Harassments To whom it may concern: I am writing this memo in reference to why I do not have property or equipment of TeamTronics, and therefore do not owe them any money I am currently with ADT Alarm CompanyYears ago, I was a customer of team tronic, just recently a man came by my house when I wasn't home; my wife was thereWhen she went to answer the door the man at the door told her that he was there to check the alarm because they were getting a trouble signalWell my wife let him in the house; he went to the alarm box and look at it, then start to look around saying he had to check something elseWhen he finish looking he told her that the equipment in my house belong to themWhen I got home my wife told me what happened, and gave me the card the guy left with herI then called the number on the card, the person at the other end told me that I would h
A January review of my credit report revealed that Alarm Direct had place a lien for $2,against my name In late I met an Alarm Direct salesman at the [redacted] gymI agreed to sign a contract to provide security for home office located at [redacted] West Fairfield Drive [redacted] in Pensacola FloridaWithin a period of 3-months there were multiple alarms and equipment failuresAfter one of the alarms I suffered ahrd drive failure due to a breachI informed the salesman of my displeasure with the performance of the system and the constant failure of monitoring hardwareIn june of I wrote several letters to their Pensacola address to tell them of my decision to terminate for causeI asked if they wanted to remove the hardware or should I send it to some locationI was asked if it could be left in place for future useI requested that it be removedThe equipment is still in placeFollow on phone calls to my salesman indicated that the issue was overI later rec
Alarm Direct needs to remove the monitoring equipment installed and the cancel the contract per the written request of the homeowner On Feb 5th 2018, a representative (Tommy [redacted] ) for the company Alarm Direct, Inc (ADI) came to the door and asked to check the house alarm system for the insurance company, misrepresenting his purpose for his visit and under pretensesThe homeowner allowed the representative entry in to the home, believing he was with her current monitoring serviceThe owner of the home is a senior who has been diagnosed with memory issuesThe representative made note of the age of the system and stated that it was in faulted stateHe presented an upgrade of the system with monitoring to the homeowner who is still under the impression that this is her current providerShe signed the contract for the installation and service, and the system was installed on the 5thNo contract was left with the homeowner nor was one emailed, though the contract said one wou
I am 84, and I live aloneI use my system everyday and every night ADI is a blessingWhen something happens, they are right there Their staffs and representatives are very nice and very knowledgeable I had many alarm companies in the past but ADI is the best I would recommend this company to all