Initial Business Response / [redacted] (1000, 7, 2015/10/16) */ Contact Name and Title: [redacted] Office Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @alarmfunding.com Mr [redacted] had a cell installed to his existing alarm systemAFS did not have Mr [redacted] sign a new contract therefore the terms on his original contract which renewed annually were still in effectMr [redacted] was under the impression that his original contract was obsolete after he had his cell installed and thought his terms would now be "month to month." Due to this confusion AFS is removing the $balance on Mr [redacted] 's account On 10/1/AFS spoke with Mr [redacted] and informed him that he no longer has a balance Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved to my satisfaction Thank you for your assistance
Initial Business Response / [redacted] (1000, 7, 2015/10/16) */ Contact Name and Title: [redacted] Office Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @alarmfunding.com Mr [redacted] had a cell installed to his existing alarm systemAFS did not have Mr [redacted] sign a new contract therefore the terms on his original contract which renewed annually were still in effectMr [redacted] was under the impression that his original contract was obsolete after he had his cell installed and thought his terms would now be "month to month." Due to this confusion AFS is removing the $balance on Mr [redacted] 's account On 10/1/AFS spoke with Mr [redacted] and informed him that he no longer has a balance Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved to my satisfaction Thank you for your assistance