Alarm Funding Associates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer called our office on May 2, to dispute final amount due per the terms of the contractAs customer care manager, I received an email from my customer care department requesting my review of the customer's complaintAfter reviewing the account history I decided to write off the balance due on the contract due to the customer's long time, good pay history with our partner companyOn the same day, I emailed the billing dept requesting the amount due be written off and send updated zero balance due invoice to the customerThe customer has a zero balance due and no further monies are owed to AFA as of May 2nd Our company received notification of a Revdex.com complaint on May 7th 2014, of which we responded immediately Please confirm this matter has been resolved to the satisfaction of the customerThank you

[redacted] claims she was told she wasn't under contract by the local office and our local partner office claims they never gave the customer said informationThis obviously puts our company AFA (Alarm Funding Associates) in the middleAfter reviewing the customer's account I do see [redacted] has had a good pay history and for that reason I have decided to relinquish her for the remaining balance due on her contractShe will receive a zero balance due invoice for her records.Thank you,Heidi H***Customer Care Manager

As a gesture of compromise, Alarm Funding Associates has decided to write off the remaining balance due on the contract signed by ** [redacted] for site address: [redacted] , NC [redacted] in the amount of $We understand the customer was residing in a temporary rental property for one yearNo further monies are owed to Alarm Funding Associates from [redacted] ***

After reviewing all the notes on this account, I do not see any reference to this customer submitting military orders to our office as reason for cancelling The notes indicate there have been several collection calls made for past due amounts, however no response from Customer I would be happy to cancel this account with a zero balance due, if proper paperwork is sent directly to my attentionPlease have customer submit a copy of military orders as soon as possible.Thank you,Heidi H***Customer Care Manager

Alarm Funding Associates purchased this contract from *** Security with a signature of *** ***We understand from the customer's daughter (
id="messageViewControl_bodyLabel" "">*** ***) that she believes her mother either didn't sign the agreement or didn't know what she was signingWe gave her our best offer to cut the remaining balance on the contract in half to $from $660.00, however *** *** was not satisfied and began to speak over our representative who offered to send her a copy of the contractIt is noted that *** *** stated, "we are not payingPeriod!"Given the situation, in good faith AFA will again offer to cut the balance remaining on the contract to $This is a substantial financial loss for AFA and is our final and best offer. We would be happy to provide a copy of the signed contract

this company has my account crossed with another business for years nowevery time the other business alarm goes off the police come to my business with guns drawnnow that I have a dependable alarm company they think I owe them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry to hear of ***'s dissatisfaction with AFA regarding her requested refundAFA did offer to fix her broken system at no charge upfront, however we did need to increase her monthly rate in a new contract to cover our out of pocket costs which would have run several hundred
dollars*** declined to accept our offer, wanting the system repaired at no charge*** *** signed a five year monitoring agreement on Nov 2, and is contractually obligated to pay through her terms of agreement on the contractShe has satisfied the contractual obligations and paid through her initial terms, however no refund is due on this account based on the contract termsThe offer to repair the system (at no upfront costs & increased rate) still stands, if *** *** is interested

Alarm Funding Associates (AFA) is a Security companyWe have a contractual agreement with *** ***, not *** *** (who is submitting this complaint); therefore we cannot and would not cancel an account of a customer with a request from someone other than that customerAgain, we are a security
company and our customers' safety is our top priority. I am sure the Revdex.com can understand and agree with this stance

I received a letter from AFA on 7/31/2018 stating that I owe them $287. because I'm under contract with them through 11/30/18 even though I cancelled service in on 5/25/2018 as we have moved from our home. I find this to be terrible customer service and have noted many complaints about this company on google and on the BBB. In March 2018 we noticed our alarm panel said that it required service and was not working properly. When I called AFA they referred me to a local monitoring station. When I called this local station, they were extremely unprofessional on the phone and told me I needed to change the batteries. I asked them to schedule someone for service as I doubted it was the battery as we had them changed the year before and there was never a warning from our system about a low battery, which had happened in the past. The woman from the local monitoring station said she would have someone call me back to schedule service, which never happened. My point is that if our home was being monitored why were we not notified by our alarm company that our system was not operating? Isn't this the reason we pay for monitoring? Also, why should I pay for monitoring a home that we no longer live in and that was not being properly monitored for the last 3 months we lived there? This is outrageous! Desired Settlement: I do not need to pay $287 and my contract is terminated as of 5/25/2018, our closing date.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance,
[redacted]

As a gesture of compromise, Alarm Funding Associates has
decided to write off the remaining balance due on the contract signed by **.
[redacted] for...

site address: [redacted], NC  [redacted] in the amount of $552.50. We understand
the customer was residing in a temporary rental property for one year. No
further monies are owed to Alarm Funding Associates from [redacted].

[redacted] claims she was told she wasn't under contract by the local office and our local partner office claims they never gave the customer said information. This obviously puts our company AFA (Alarm Funding Associates) in the middle. After reviewing the customer's account I do see [redacted]...

has had a good pay history and for that reason I have decided to relinquish her for the remaining balance due on her contract. She will receive a zero balance due invoice for her records.Thank you,Heidi H[redacted]Customer Care Manager

The customer called our office on May 2, 2014 to dispute final amount due per the terms of the contract. As customer care manager,  I received an email from my customer care department requesting my review of the customer's complaint. After reviewing the account history I decided to...

write off the balance due on the contract due to the customer's long time, good pay history with our partner company. On the same day, I emailed the billing dept requesting the amount due be written off and send updated zero balance due invoice to the customer. The customer has a zero balance due and no further monies are owed to AFA as of May 2nd 2014. Our company received notification of a Revdex.com complaint on May 7th 2014, of which we responded immediately. 
Please confirm this matter has been resolved to the satisfaction of the customer.
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our alarm company which we with for 12 yrs started an ( arrangement ) with Alarm Funding Associates in January. At that time our insurance company requested a letter stating our home was being monitored. I call for a letter to be sent.....that is how I found out this company was now involved. I was told a letter would be sent . After the third request we elected to contract with a new company. The system was switched to the new company on April 1st, 2016 since we were paid up with AFA through March 31st. So then we start receiving letters and calls saying we owed them for the second quarter service. I finally got a human on the phone after two months and was informed that the person I talked with wasn't with the company anymore and she didn't keep very good records. And we must send written notification to cancel contract. We sent Certified return receipt requested letter stating we are canceling the contract..... The head of the financial dept signed for the letter and I received the card. Since then we have received letters from them saying we have never cancelled and they are turning to collection agency.........We are talking $219.00..... Of course we will never pay this money since it is not owed but the real issue is this companies employees ( management ) is not only incompetent but unethical .
If you look into there business model I believe you would not want this company to be responsible for the safety of you home and family. I today's world this organization is questionable on a number of fronts

After reviewing all the notes on this account, I do not see any reference to this customer submitting military orders to our office as reason for cancelling.  The notes indicate there have been several collection calls made for past due amounts, however no response from Customer.  I would...

be happy to cancel this account with a zero balance due, if proper paperwork is sent directly to my attention. Please have customer submit a copy of military orders as soon as possible.Thank you,Heidi H[redacted]Customer Care Manager

Alarm Funding Assoc. service is below par. I had requested a cancellation of an account in Feb 2017 and to date the account is still in the process of being cancelled. I was given contract jargon, which I am well aware of the contract, but since I have been requesting this service for 5 months I thought the situation deserved better service. They advised that they didn't know of the cancellation from their alarm company, but alarm company stated they would take care of the cancellation after a follow phone call on 4-5-17 after the original e-mail sent in Feb 2017.