AlarmClub.Com, Inc.

Deceiving information on website, rude and threatening communication
Problem details
Incorrect Revdex.com rating in Home page says A+ but in Revdex.com it says A-
Deceiving no contract verbiage there is no information about day notice
Hidden agreement terms with check box and I never received a copy to review
Email communication was rude, threatening and disrespectful
There was no invoice until I asked for it
On cancelation page it says services will be terminated which is nowhere near to days' notice
There order page is messed up there is no option in zone control for Interactive zone control for $took a screenshot from there website but in my order copy they do have that
On the top they blame their customer rather than their own faulty system

Website advertises "Free Shipping" but they add shipping charges to the bill anyway
Ordered merchandise for a total close to $The retailer added $in shipping charges even though the ad clearly offers free shippingWhen called to complain they claim that on their side they clearly see a claim that it's only for purchases over $That claim is nowhere to be found on the actual site

I ordered in March, delivery was not until the end of April I called and made sure what I ordered would work with my existing system I tried to install and it was not the correct system so I had to order another part, so I did It never showed up and I asked for a refund of all of it I spoke to a *** and he agreed to give me a full refund I sent the one item that showed up back at my cost, and did not get a credit for two weeks I called, emailed, and left voice mails to no avail I had to contact my credit card company to get my money back and they only refunded me part of it I now am fighting for the rest of my $no including what my cost was to send the item back
Once they had my money they did nothing to return it to me and now I am fighting a month later for my $back that they kept from a unit that would not work The kicker was they told me what they were shipping me would be phased out and if it was not installed by 5/it would not work They promised it would be to me on the 28th On the 28th I called and was told it would ship that day That was after they told me it was going to ship on the 22nd to get to me on time
They lied to me three times and now have refused to honor what *** at extension told me to refund me all my money because they lied about the compatibility, the shipping, and the unit being able to work
I was going to let them refund me and get a new system, but I will never work with these people again I did my homework as much as I could and called several times, got email confirmations that it would work, and did their online chat feature in order to ensure this would work for me, yet I was lied to and now they have part of my money and will not return it

days ago, AlarmClub.Com, Inc., took payment of $and has not delivered the product purchasedCompany will not respond to correspondence
On the date of May 3rd, 2018, I entered into a purchase with your AlarmClub.Com, Inc., for a Honeywell home security systemThe company took receipt of payment in full on the date of May 4th, 2018, in an amount of $As of the dating of this complaint, I have not received delivery of the items purchasedThe reference number for this order is
I received an order confirmation from the company on the date of May 3, The confirmation further states that the order would ship in business days or lessFollowing expiration of this shipping grace, I attempted to contact the company on four occasionsI first attempted to contact the company on May 23rd, 2018, via e-mailI received no response to my correspondenceI attempted to contact the company again via e-mail on May 24th, My second attempt to contact the

Company sold a product that was sold out without informing the customer It is now day and they delaying another daysOrder XXXXX
Fill the order and refund any shipping charge

Outdated not functioning GE Simon XT alarm systemGeoArm expects the customer to pay for a system upgrade never disclosed during contract***
GeoArm charges me $every month to my credit card for an alarm service that is not working any longer
I bought the alarm panel for about $a few years ago
First I engaged in a years contract and after that in a yrs contractThe panel they sold me was an obsolete 2G system, now they are expecting me to buy a new panel or a new radio just because the system was upgraded at their endIf I knew this would happen, I would have not engaged in a yrs contractThey have been rude on the phone and expect me to pay for the reminder of the year(hundreds of dollars) or buy the new equipment they sell
Thieves, if I engaged in a yrs contract is to save money, not to pay for more equipment
Meanwhile they have been charging me for months for a system that doesn't workI called them to request the fine prints of my contract t

Ordered an alarm for $and they simply stole the moneyNever shipped me anythingCalled them for months and never answered phone
Purchased alarm system for $on March 5, Never shipped me anything and simply stole my moneyI called them repeatedly for months with no answerThis is a fraudulent company that needs to be shut down

My home Alarm system (Honeywell) was not being adequately managed/monitored by my previous company GeoArm, and Drew, helped me get set up and monitored and were incredibly knowledgable and helpful getting me set up and running I tend to be very technical and like to know how my system works, and do as much as possible myself, and there was not a question that Drew/GeoArm couldn't answer Five Stars!

very unprofessional customer service and tech supportafter telling them my equipment and sending pictures
at the time of their early morning schedule phone setup they inform me I need a different componentwhat a inconveniencewhat are the pictures and my initial inquiry for?

Charged me for service years ago and have never provided service until this dayThey are now calling me for more money
I called this company about service for my home alarm system that is already in placeI gave them all the information they needed and my credit card numbermonths had gone by and they never got my alarm system hooked up so that meant my home was not being monitored by this company but I got charged for years of serviceSo I called GEOARM to inform them that my alarm was not being monitored by their companyThey were very rude and said it was my fault and that alarm wasnt up and runningThey would not give me a refund after me letting them know that they were not providing service in homeSo I had to call my credit card company and dispute the charge that wayHere is is years later and they are calling me because my credit card is about to expire and they wanted an updated oneSo I kindly called them and informed them that they had NEVER provided serv

Failing to process order cancellation
Order GEO-XXXXX was placed on Aug XX XXXX with a guaranteed day shipping time frameAfter days attempts were made to contact customer service (email and voicemail) - I had no response from GeoArm and no status updates indicating the reason for the delay
After numerous additional attempts I was finally able to get in contact with someone in customer serviceI asked to cancel the order and provided my name (with no verification, no order number, nothing!!) - he said it was canceled and immediately terminated the callNo refund has actually been processed
First and foremost this refund needs to be processed immediately as I was attempting to make a purchase and not a donation
Secondly GeoArm should be investigated for misleading customersThis is not my first order and I am not able to say I had any better results in the pastThere should be no day guarantee if inventory does not exist to fulfill orders within even

Geoarm promises plenty, delivers nothingOrdered a cellular sending unit to interface with our security system in april, arrived in mayAfter my, and two professional electrician attempts to operate, alas, it would notWhen attempted to return, with their restocking fee penalty imposed, they refused because it was paid for with paypal and they did not have a mechanism for returning my moneyAfter several attempts...sadly I am eating my expenses to dateBuyer beware!

About 4.5 months ago I bought "Honeywell Lynx 5200" security system that costed over $450. All the package and product arrived in-time and with all the items as advertised. I was really pleased with the service so far. However, my positive impression was short lived and ended pretty quickly when I recently contacted their customer service and they basically just shut door on my face without even showing any willingness to help make this work.

Just after about 4.5 months of buying the product, one of the door sensor stopped working. I called GEOARM's customer service hoping that this would be under warranty, they said it was not, it just had 90 days warranty which would have recently expired. I requested if something can be done since it was just out of warranty and it is unfortunate that item with such a reputed company would fail so soon. Their customer rep on the was pretty blunt and was basically trying to upsell me rather than seeing how he can help with current situation. He straight out said, nothing can be down and it is not their problem.

On one hand I realize technically they are correct since warranty had expired but it is all about customer service and how you handle the case, their willingness to make it work and make sure experience is pleasant for everyone. These days you get same products on pretty much any site and can buy from anywhere, what really sets these business apart if customer service and how you value repeat business. I have dealt with other businesses in past who have been so proficient in handling issues like this and as a result of that they may more money by keeping loyal customers who in-turn refer more people. Not in this case, I am done dealing with [redacted] and will probably never do business with them or refer anyone. As a matter of fact, I am in market for home-automation and other products that I was planning to add to my system.

I just want readers to be aware of this situation. I would re-iterate my issue is not with product itself, it is with customer service and the way case was handled. To be fair, this is the reason I am not filing this as a complaint and just as a customer review.

Hope this helps potential buyers.

Good Luck and if you end up buying, I hope you never have to deal with their customer service.

This company claims the lowest rates and no long term contracts. To be sure I got the best deal I paid for my equipment in full up front and installed it myself. Then I opted for a simple month to month $10 rate plan. Yes I gareed to the required 3 year plan in order to get the lowest rate. When I sold my business 14 months later and cancelled the coverage, $184 was charged to my account for cancelling early. I'm rating them Negative for misrepresenting their rate/fee structure. A long term contract is required to get the advertised rate.

I just got a call from Joe at GeoArm to find resolution to a little problem. I have to say that I was profoundly impressed by his determination to help and to deliver high customer service and satisfaction. I am very appreciative of his phone call, therefore I wanted everyone to know that GeoArm is a great company for your monitoring needs and definitely, by far, the best service for the BEST price in the market. I have been with them for over 5 years and I could confidentely assure you that is best in cla$$.
Thank you GeoArm!!