Alarms Plus

Unfortunately, we have experienced unavoidable delays this year that have caused us (and nearly every other pool construction / remodeling company) delays across the boardAs we have contacted all of our customers to advise (and as our contract notates), threats of inclement weather or Acts of God do affect our schedules Through the month of May, we experienced more wind delays/weather related issues than at any time in our historyMay of this year, we documented more than days of wind/rain Why is wind a problem? a) When wind blows, so does debris Almost every project we work in has mature landscaping in the yard we are in, or the yards surrounding Customers pay us for finished products that are free of defects and I have yet to meet a customer that would accept twigs, leaves, or other in their surface installation or new decking In fact, Angel, our decking supervisor went to the job site to do the final coating on the decking times and had to pull off because of the gustsb) Finishes will dry to quickly when the winds are warm and over degreesIt causes a condition of the surface material of drying on top and not at the same rate as the rest of the productIt takes twice as long to do a finish with in order to keep the surface from Cracking or CrazingWhat most homeowners fail to understand is that a delay in one part of the project, will be a delay that pushes through the rest of the schedule If we have days that we were unable to surface pools, at pools a day, that is pools that have to be reallocated and rescheduled! While we have expressed our sincerest apologies to the homeowner for the delay, they are unavoidable and completely unexpectedWe receive phone calls everyday from smaller companies asking for help on their projects as wellEveryone is behind and has been dealing with the same conditions that we haveIt is not unique, intended, or avoidableWe will work to expedite the completion as quickly as possible

#1) the complaint is beyond purview and jurisdiction of the Revdex.com#2) the warranty (extended) is carried by the manufacturerWe assisted in the warranty as a courtesy tour customer but cannot “force” a manufacturer to provide warranty or what time they are providing that warranty in.#3) the warranty has been completed by the manufacturer05/15/

WeFixUglyPools is not operating in *** at the current time. In April of 2015- WeFixUglyPools pulled its licensing from *** *** *** *** Please provide a copy of the work order that you received from the Company that provided service as Of the date of service, you will
note that the work order states nothing to do with WeFixUglyPools.I am sorry that you had this experience and wish it had not happened to youYou may file a complaint under the correct Company, *** *** *** ***, LLC in order to have your complaint handled and recorded against the appropriate Company. You may contact me on my cell phone at *** with any questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Had someone from the company called to let us know we were not charged the $for the second service visit, and if I had received a phone call before I filed the complaint yesterday, I would not have flied the complaintMy main and only concern is that the motor seems that it does not work as well as the *** brand motors we have had in the past
Regards,
Dana B***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is acceptableThe company did eventually arrive at my home yesterday to begin completion of the workI understand delays in construction workI worked for a General Contractor for many yearsI DO NOT understand the total lack of communicationIf this company had communicated well to begin with, this complaint would not have been filed.
Regards,
Kathleen H***

I have Resubmitted the Warranty Request to Pentair via Purchase Order Number 45697.We will stay on the work order to ensure it is addressed as quickly as possible for you. NOTE:Revdex.com: Please recognize the dates of the installation as and understand that this is
beyond the purview of the Revdex.com at this time

The customer is a *** *** *** *** Customer Referral (Meaning that they are part of the Barter Network overseen by *** *** *** (VCA). We have not been active with the *** *** *** *** Group and as such did not submit a quote for the work as it was explained
in our discussion at our meeting that they (the homeowner) had limited trade and we were in consideration for leaving the *** *** *** (VCA)The homeowner noted that they were also active with another exchange group and I am not part of, nor considering joining any other Barter Exchange Organizations. We did not submit a quote due to the above noted fact. A finalized decision with VCA has not been reached by us on determination of what our future plans to remain with the group entailsAs such, I would not submit a proposal to be considered under the VCA currency and obligate myself or this Company to work that we would not be able to honor under a VCA agreement. I agree that we should have responded sooner as our appointment was in AprilThe days quickly got away from us as the swimming pool season went into full swing. Our most humble apologies are extended to the homeowner, but this is not a complaint that should have been submitted to the Revdex.com as a VCA referral, the first Avenue of resolution was to have arbitration through the organization

We are aware of the homeowners concerns and have already dispatched a technician to revisit the residence today.FIRST OF ALL: The homeowners credit card was NEVER RUN for the second visit to their residenceSo they are asking for a refund on something that was never charged (which should establish
the purpose of this complaint)They are aware it has not been charged, yet still mentioned it. It always amazes amazes me that despite our communication and attempts at resolution that any customer can be so short on patience that they would rather throw away a GREAT company by filing a frivolous complaint Such as it is I suppose. ((SEE ATTACHED DOCUMENT REGARDING SERVICE))We are scheduled back out there but have been dealing with the tremendous amount of rain this week and were not able to free a technician until today (Friday)The customer has been communicated with, has had the system explained to him and the motor HAS NOT FAILED.It is sad when the Revdex.com is utilized as a tool to extort a Company that not only provides exceptional service, is communicative and documents all conversations. We will continue to service this to resolution

Please note that this is an Home Warranty Company Dispatch - [redacted] Work Order ([redacted]) and the Service Provider is Knock Out Pools (KO).   The homeowner appears to make the assumption that KO makes the decision of coverage on their pool under their contracted agreement with...

[redacted].  This is in fact, not true. As such, KO cannot make the assertion on anything related to the following:1) Service Fees (DUE OR NOT) 2) Coverages3) Denials4) Amount to be covered as well as items coveredIf the homeowner has a dispute about ANY of these items (as noted in the body of this complaint) then under her contract with [redacted] she would need to make complaint via that entity. [redacted] (as well as ALL Home Warranty Companies) does have provisions in their coverage for Acts of God, unusual or catastrophic weather, etc.  The work order was placed on or about the 30th of May, at which time the area received a single day rain fall of almost 4" (the link for the documenting information has been attached) [redacted]://[redacted].[redacted].[redacted]/**/[redacted]-**-**This amount of rain is compounded by the immediate drainage from the gutter system on the house. PHOTO 4: Attached - Shows the location of the drainage guttering system. This is close to the equipment and the area of the yard is not a perfect condition for draining.   With the excess amount of rain - the water in the this area rose to the point of damaging the equipment.PHOTO(s) 1 and 3: There is evidence of the waterline from standing/puddling water.  The water reached as high as the vent system on the pump. This would have caused water to enter the vent system of the motor and caused the damage to the motor.Once again, it is imperative to understand that this information is PROVIDED to [redacted] and [redacted] (ALONE) makes the determination of coverage based on the particular terms and conditions of the policy that the homeowner has entered.   The homeowner has made defaming remarks and has slandered the technician and KO regarding this service call, when all documented actions, notes, and photographs were done in accordance with good service and under the terms and the conditions of the [redacted] policy in which the homeowner has entered.If Mrs. [redacted] feels that she received an unfair diagnosis, she has the option available under her [redacted] policy to have a "SECOND OPINION" (Which she did not seek).  Her solution was to attempt to utilize the Revdex.com, in reporting biased and untrue statements regarding the service that she received, as an agency to some how force KO to provide services outside the [redacted] policy/contract.Even if KO wanted to provide a different service, the sole decision of coverage is determined by [redacted].This complaint should be closed as it is beyond the purview of the Revdex.com

#1) the complaint is beyond purview and jurisdiction of the Revdex.com#2) the warranty (extended) is carried by the manufacturer. We assisted in the warranty as a courtesy tour customer but cannot “force” a manufacturer to provide warranty or what time they are providing that warranty in.#3) the warranty has been completed by the manufacturer. 05/15/2018.

Unfortunately, we have experienced unavoidable delays this year that have caused us (and nearly every other pool construction / remodeling company) delays across the board. As we have contacted all of our customers to advise (and as our contract notates), threats of inclement weather or Acts of God...

do affect our schedules.   Through the month of May, we experienced more wind delays/weather related issues than at any time in our history. May of this year, we documented more than 16 days of wind/rain Why is wind a problem?  a) When wind blows, so does debris.  Almost every project we work in has mature landscaping in the yard we are in, or the yards surrounding.  Customers pay us for finished products that are free of defects and I have yet to meet a customer that would accept twigs, leaves, or other in their surface installation or new decking.   In fact, Angel, our decking supervisor went to the job site to do the final coating on the decking 3 times and had to pull off because of the gusts. b) Finishes will dry to quickly when the winds are warm and over 90 degreesIt causes a condition of the surface material of drying on top and not at the same rate as the rest of the product. It takes twice as long to do a finish with in order to keep the surface from Cracking or Crazing. What most homeowners fail to understand is that a delay in one part of the project, will be a delay that pushes through the rest of the schedule.   If we have 16 days that we were unable to surface pools, at 3 pools a day, that is 48 pools that have to be reallocated and rescheduled! While we have expressed our sincerest apologies to the homeowner for the delay, they are unavoidable and completely unexpected. We receive phone calls everyday from smaller companies asking for help on their projects as well. Everyone is behind and has been dealing with the same conditions that we have. It is not unique, intended, or avoidable. We will work to expedite the completion as quickly as possible.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Meichelle M[redacted]

That is the same response I have been hearing since February. Either your company comes out and fixes the issue. Or send me the info that you installed the pump.I have contacted Pentair and they will fix it for me with this information.They have no information of WFUP ever contacting them about the issue. The will be out of warranty by the time your company decides to fix it.JUST FIX IT ASAP. FOUR MONTHS OF CALLING IS MORE THAN ENOUGH TIME TO MAKE THIS RIGHT!

Customers pool is on schedule to be finished today. This complaint is resolved and no refund for the project will be issued.