Alaska Airlines

Complaint: ***
Thank you very much for the responseI simply want to confirm whether this credit be applicable/transferable towards any flights with your partners, as listed here
***
ie: American Airlines, British Airlines, Delta, etc.
Please let me know.
Sincerely,*** ***

May 22, 2018Dear ***,Thank you for sharing your feedback with the Revdex.com regarding your recent travel.When you made arrangements to travel with Alaska, you had every reason to expect we would deliver you to your destination at the scheduled arrival timeClearly, that did not happen
and I sincerely regret any inconvenience this may have causedUpon reviewing the events surrounding your flight, I found that the cancellation was caused by Air Traffic Control. It is a common occurrence in San Francisco, due to low ceilings(fog) in which the airport will initiate a ground delay program to limit the number of aircraft departures each hour. It does become necessary to cancel flights when this occurs. While we will always continue to make every effort to provide the highest levels of operational excellence and reliability, there are some factors that are not within the control of Alaska, which may occasionally prevent an on-time arrivalI appreciate your understanding of our steadfast commitment to safety and customer service.***, I apologize for any inconvenience you experiencedAlthough, we do not typically compensate when a flight is delayed or cancelled due to weather, I feel poorly for you experienceAs a customer service gesture, I am including two Discount CodesPlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com.*** ***, Discount Code ***, in the amount of $50*** ***, Discount Code ***, in the amount of $50I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

Dear Ms***: This is in response to complaint ID ***, from *** *** of Belgrade, MTWe have completed a thorough investigation on this complaintMs*** indicated when they arrived late for their connection flight in Seattle, the boarding door had already been closed. A
last minute decision was made to delay Flight in order to get the connecting passengers on the flight. While they were able to do this for the passengers, this short delay did not allow enough time for the transfer of Ms***’s bagDelaying flights can often cause a domino effect and had they held for the transfer of bags would have delayed all passengers on board flight further and risked connecting passengers at the downline station to misconnect We are empathetic to Ms***’s concern over her medication and would have authorized paying for a new prescription at her destination while waiting for the delivery of her bag. Since we did provide the flight from Montana to Minneapolis as promised, the refund of the airfare does not seem appropriate. Our initial offer of a $electronic certificate for a delay of a bag under 24hours is standard, however I don’t see that Ms*** submitted any receipts for reimbursement for interims. We will reach out to her to ensure any costs she incurred as a result of the delayed bag are covered. In addition, as a gesture of customer service I am happy to increase the value of the electronic certificate to $or 5,air miles into her Alaska Account We are concerned over Ms***’s disappointment as we value her businessI do hope this increase and offer of payment for interims will be satisfactory to Ms*** Regards, Michelle K*** Manager, Central Baggage Services Alaska Airlines

August 19, 2015Dear ***,Thank you for your replyOur stance remainsWe have confirmed with the Houston Customer Service Manager that there were agents at our checounter until 5:AM. We have measures in place to ensure this procedure was followedOnce again, I would like to express my sincere regret that you had a negative experience with Alaska AirlinesWhile I would prefer to reach an agreement with you in this situation, we do consider this case closedMy sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

Mr***:
We are so sorry to hear about your missing cell phone In addition, I was disappointed to hear you did not receive the type of service needed when you arrived in SeattleI want to assure you that I have sent your complaint on the the Passenger Service Director, Lea H***, at
SeaTac Airport for follow up with our airport staff
I would like to ask you to visit our website, ***, download and print the Statement of Damage and Missing PropertyOnce you have completed this form, please submit it by fax or mailInstructions for submitting the form are found on the web page If you cannot download this form, a copy can be mailed to you by contacting the Central Baggage Service office at ***
Upon receipt of the completed claim form, we can begin your claim process To expedite your claim, it is essential that you provide a detailed description of your missing phone
I did try to call you personally at the phone number provided, however was not able to get throughThis may be a result of your missing phone I did try also reach out to *** ***, who was listed in the same reservation but was only able to leave a voice mail
If you have any questions feel free to contact our office, again at *** and reference case number *** You may ask for me personally or have any of our staff members help
I would like to apologize again, I do feel we will be able to resolve your complaint quickly and hope to see you traveling on us again soon
Regards,
Michelle K***
Manager, Central Baggage Services
Alaska Airlines
* *** * *** * ***
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Complaint: ***I need confirmation that this won't happen again and any future flights I booked with my miles won't be canceledAlaska has already canceled my flights already booked with miles and it caused huge inconvenience to me. Please inform Yvette & JennyThey are two supervisor customer service agents who audited my account in first place and canceled my award flightsThey lied to me about violation of T&C that never existedI will be satisfied after assurance & confirmation that this won't happen againSincerely,*** ***

October 3,
Dear ***,
Thank you for sharing your comments via the Revdex.com regarding your upcoming travel to Las Vegas.
Alaska Airlines has issued a flexible travel policy for guests traveling to or from Las Vegas in the next few daysThat said, your travel is
scheduled outside of this windowHowever, we understand your concerns, and we are happy to offer an exception and allow a one-time change to your reservation without a service feePlease contact our Reservations Department at 1-800-252-*** to change your itinerarySimply reference your confirmation code when you call, your reservation has been documented with the exception
***, we value your patronage and look forward to welcoming you aboard another Alaska flight soon
Sincerely,
Trisha V***Customer Advocacy Specialist
Reference#: ***

Dear *** *** *** ***:
Thank you for your recent response dated 12/15/2016. Once receiving your initial complaint from the Revdex.com and the PeoplesComplaint, it was necessary to conduct our own investigation
Upon completing that investigation a response was sent to both companies on the evening on December 7th, 2016. A check was issued out of our office as a customer service gesture for $on December 8th, 2016. The check was sent to our accounting department for review. All checks after review are issued and mailed on Thursday mornings. Today, December 15th is when the mailing would take place for the check that we agreed to send youYou should receive this check, depending on the mail system within the next business days
We are certainly sorrow for the feelings you express in your response and I truly felt that paying for this damage as a gesture of good will would let you know how much we appreciate both of you and your business
I do hope you try us again and please do not hesitate to reach out should you have further questions

May 4, 2017Dear ***,Thank you for your reply
Yes, British and American are both Alaska partnersHowever, unfortunately the American flights are ineligible either way, since they were marketed (purchased) through British AirwaysIt is a part of the mileage crediting guidelines with all of our partner airlines. I am sorry for any misunderstanding. As always, thank you for flying with usSincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

February 22, 2018Dear ***,I appreciate that you took the time to contact us via the Revdex.com regarding your delayed bag.Careful handling of your luggage is a critical part of our service, and it is discouraging to know that we let you downWhile such situations are rare,
with rates of affected passengers generally less than one percent, we never desire to inconvenience our valued customersI have been in contact with our Baggage Supervisor, Natalia, and she has advised that she spoke to Pallavi via phone, and she has since received the bagPlease accept my apology for your extended wait for the return of your checked luggageShe will be sending you a Discount Code as a customer service gesture for the inconvenienceAdditionally, I have submitted a refund of the baggage fee, which will reflect on your account within 7-days As always, thank you for flying with usWe hope you'll give us the opportunity to exceed your expectations on another flight.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

November 2,
Dear Ms***,
Thank you for your reply to our recent communicationWe want to assure you we have reviewed your concerns again to ensure you have been treated fairly
We're sorry you feel our compensation is inadequateUnfortunately, for your situation, we cannot offer additional compensation or a refund
As mentioned in my previous correspondence, seats assignments are not guaranteed, and there will be rare occasions in which we are unable to honor seat assignments, for various reasonsThe previous Discount Codes were offered as a service gesture for the misinformation that you received on your confirmation emailAccordingly, we are unable to refund the cost of your tickets, since the tickets are showing as used, and transportation was provided. I would like to once again apologize for your travel experience with usIt is always our desire to exceed the expectations of our customersIn an industry where customer service is a key feature, this is a necessityWithout customer feedback such as yours, the opportunity for improvements would not be as dynamicAlaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

March 10,
Dear ***,
Thank you for sharing your feedback via the Revdex.com. At Alaska, we recognize that circumstances can and do occur which may require a person to alter their itineraryBecause we want to be flexible with our valued customers, all Alaska tickets and
certificates expire one year from the originally scheduled outbound departure dateWe always invite and encourage our customers to apply the value of their ticket or certificate to future travel, within months of your original departure date, to any of our exciting destinationsThat said, we are unable to honor your request for an exception to refund the unused credit, since it was found that it was already applied to a new reservation booked on 3/5/Confirmation code ***There is no unused value left
***, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

May 16, 2017Dear ***,Thank you for sharing your feedback via the Revdex.com.Alaska always strives to provide competitive fares in each of the markets we service, including the marketThe exact amount of the fares in a given market are determined by a number of factors, including
demand, distance, competition, season, and operating costs, among othersOn high demand flights, airlines will try to increase revenue by limiting the number of seats available at the lower faresThe number of tickets previously sold on your desired flights and the number of days until your flight departs will determine the fares available to youAdditionally, fares are subject to change at any time. I sincerely apologize that you encountered difficulties during the booking process and that the fares available for your upcoming trip did not meet your expectations.***, I apologize for any inconvenience you experiencedUnfortunately, I am unable to offer a adjustment to the fare that you paid for your ticketsHowever, as a customer service gesture, I am including a Discount Code that can be used on a future flightPlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com.*** ***, Discount Code ***, in the amount of $100I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

August 8, 2017Dear ***,Thank you for your reply
Someone from our Risk Management Department did try to contact you this morning regarding your concernsShe would be happy to speak with you if you would like to give her a call back:
Kelly R*** 1-206-392-5464Sincerely,Trisha V***Customer Advocacy SpecialistReference#: ***

This is heinous. The company still hasn't had the decency to call me, as I asked, and is using cut and pasted terminology, to attempt to solve this problem . The company can easily verify my years as their customer, and have placed themselves in a position of immense difficulty, given the fact, that I am a prominent businessman, in Bellevue, just miles from their Headquarters, and has put me in a position of having to tell people as to their lack of integrity, and the entire incident. Plus the way they handled the payment. I will take this up with the appropriate agencies, who assist disabled people, and also, the FAA
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Here is a copy of our response sent on 4/
April 3, 2018Dear ***,Thank you for your responseIt's our goal to make sure every trip you have on Alaska goes smoothlyThe best way for us to do that is hearing from you.Unlike many other airlines, Alaska continues to offer our customers
the option to request their desired seat assignments at no additional chargeWhile our staff will make every effort to accommodate specific requests, they are regrettably not always able to seat parties together based on seating availability at the time the request is madeI offer my apology for any inconvenience you and your family may have experienced as a result of this situation and hope that you will be able to enjoy the seats of your choice on future flights.I can assure you that safety is our number one priority at Alaska Airlines. I will share your concerns regarding the aircraft you were on out of Vancouver with the appropriate management team.***, I apologize for any inconvenience you experiencedAs a customer service gesture, I am including five Discount CodesPlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com.*** ***, Discount Code *** in the amount of $100Jacob ***, Discount Code ***, in the amount of $100*** ***, Discount Code ***, in the amount of $100*** *** Discount Code *** in the amount of $100*** ***, Discount Code ***, in the amount of $100I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Adora B***Customer Care SpecialistReference#: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although I want to mention the followingWhat ever happened has nothing to do with the bank in this case *** ** ***The bank didn't do thisIt was just one person who did this and that was Yvette, the customer care managerI have yet to receive her apologyShe audited my mileage plan account for no reason, was extremely rude & condescending , hung up on me, never wanted to listen and demanded cash payment for award flights I bookedShe eventually canceled my flightsI have yet to receive full refund including the award booking fee.I want to thank you for resolving this! Sincerely,*** *** Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I asked for a credit for this feeAlaska didn't acknowledge my frustrations and complaint at all
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The 5,miles does not cover the 120,extra miles requiredAs requested I would like one of the following two solutions:
* The 90,point rate honored
* The extra points required deposited in my account with the requirement they be used for this booking
The previous rate for people was 90,* 2, which is 180,The new rate is 150,000*or 300,with absolutely no warningI could have done the booking already if there was notice given, because there was no notice given on a rate that had been constant for over years, I am now in a much worse position and would like Alaska Airlines to make this right and honor the rateI would be glad to agree to further concessions such as a requirement of booking within a week or similar
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***