Alaska Airlines

Complaint: [redacted] I am rejecting this response because: I filed a complaint recently involving the Alaska Airlines Mileage card that I was bait and switched into signing up forI was unable to get to a computer for a few days and my complaint was closed before I had a chance to respond to their proposed resolutionI received a response from Trisha V [redacted] , Customer Advocacy Specialist, Reference#: [redacted] Her response included the following "I have deposited 5,miles into your Alaska Mileage Plan accountThis along with any promotional miles received from the credit card will remain in your Mileage account regardless of whether you chose to retain the card" Once again, they have demonstrated deceitful practicesWhen I initially called Alaska to complain about the situation, the representative stated that I would be receiving airline miles after spending $1,Their offer to "deposit miles to my account " as a resolution overlapped on what I was already owedTherefore, their proposed resolution involved doing NOTHING on their partThe fact that they tried to slip this one past me further demonstrates their dishonesty and motivates me further to take this complaint to the next levelOnce again, I WILL be contacting the FTC and Attorney General of the State of Washington regarding this matterFurthermore, I will be starting an online petition on Facebook and Change.org to prevent Alaska Airlines from being able to peddle their credit cards during flights in the futureThe only way for them to settle this matter with me would be to award me the 30,miles I am owedMsV [redacted] stated "Unfortunately, we do not handle the qualification or issuance of the card, as that can only be done by the Bank of America." That may be the case but they DO handle the distribution of airline milesThey have every ability and authority to award the miles and hiding behind that even FURTHER demonstrates their deceitfulness and dishonestyYou can refer to my original complaint # if needed [redacted] I expect to be awarded what I was promised when I signed up for the card30,milesNo more attempts at deception from their resolution department.Sincerely, [redacted] ***

August 16, Dear ***, Thank you for sharing your comments via the Revdex.comIt's our goal to make sure every trip you have on Alaska goes smoothlyThe best way for us to do that is hearing from you.Alaska strives to provide exceptional service to our customers From what you have shared, it is apparent we failed you in this regardIt is certainly not our intent to deceive our customersOur Flight Attendants are expected to read off of pre-scripted announcements when promoting our credit cardThese scripts are strictly an offer for our Signature Visa cardHowever, I do understand that the Bank of America will issue a different card if a customer does not qualify for the Signature cardI am sorry that you were not clearly advised of this prior to enrollingUnfortunately, we do not handle the qualification or issuance of the card, as that can only be done by the Bank of AmericaTherefore, I am unable to provide any feedback as to why you did not qualify for the Signature card or process any card upgrades and I would have to refer you back to the bank for further information in that regard At Alaska, we take pride in our award-winning frequent flyer program and greatly value our loyal Mileage Plan membersOn behalf of Alaska and the Mileage Plan, I regret any misunderstanding regarding our Signature credit card promotionI have shared your comments with our Customer Loyalty and Marketing Programs Director.Once again, I would like to express my sincere apology for your experienceAs an extension of my heartfelt apology, I have deposited 5,miles into your Alaska Mileage Plan accountThis along with any promotional miles received from the credit card will remain in your Mileage account regardless of whether you chose to retain the cardIt is my sincere hope that you will allow us to demonstrate the high level of service we are known for and that you deserve by joining us on a future Alaska flight.Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

Here is a copy of our response sent on 4/ April 3, 2018Dear [redacted] ,Thank you for your responseIt's our goal to make sure every trip you have on Alaska goes smoothlyThe best way for us to do that is hearing from you.Unlike many other airlines, Alaska continues to offer our customers the option to request their desired seat assignments at no additional chargeWhile our staff will make every effort to accommodate specific requests, they are regrettably not always able to seat parties together based on seating availability at the time the request is madeI offer my apology for any inconvenience you and your family may have experienced as a result of this situation and hope that you will be able to enjoy the seats of your choice on future flights.I can assure you that safety is our number one priority at Alaska Airlines I will share your concerns regarding the aircraft you were on out of Vancouver with the appropriate management team[redacted] , I apologize for any inconvenience you experiencedAs a customer service gesture, I am including five Discount CodesPlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com[redacted] ***, Discount Code [redacted] in the amount of $100Jacob ***, Discount Code [redacted] , in the amount of $[redacted] ***, Discount Code [redacted] , in the amount of $[redacted] *** Discount Code [redacted] in the amount of $[redacted] ***, Discount Code [redacted] , in the amount of $100I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Adora B***Customer Care SpecialistReference#: [redacted]

August 18, 2015Dear ***,I appreciated receiving your email from the Revdex.com regarding your recent experienceBy taking the time to contact us, you have given me the opportunity to assist you with your concerns today.I look forward to investigating your experience and providing a thorough response to your concernsSo that I may locate all of the details necessary to complete my research, I would like to kindly request that you provide me with your ticket number or confirmation codeI thank you in advance for your assistance with this effort.I sincerely appreciate that you have taken the time to contact us and am looking forward to your reply in this matter.Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

December 8, 2017Dear ***,Thank you for sharing your feedback via the Revdex.com I am sorry to hear of the difficulties you had with your ticketUnfortunately, since you purchased your ticket through [redacted] , and it was on another airline ticket stock, we do not have the ability to make changes to the ticketFor tickets purchased directly through Alaska or on our ticket stock, we certainly have more flexibility to assist our guests with making the type of corrections that you explainedI am sorry for your experienceIn regards to your request for a refund, I would suggest contacting [redacted] or [redacted] for further assistance with this request***, we value your patronage and look forward to welcoming you aboard another Alaska flight soon.Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe will be looking for the refund on the baggage feesIt is still unthinkable to me that I did call and confirm with both airlines of American Advantage card status given that the flight was "code shared." I have never been treated so rudely by an airline and Alaska has always been my go to when I can get flights to where I need to goI'll be carefully considering my choice of airlines for future travel Sincerely, [redacted] ***

Mr***:Your submitted paperwork should help We have also reached out to the airport in Houston to look at video to see if we can track was happened to your bag once it left your custody.We will update you once more information is available.We again are sincerely sorry[redacted] ***Manager, Central Baggage Services

Complaint: [redacted] I am rejecting this response because: As of this morning, there are separately listed flights which leave Redmond at AM, all arriving in Maui at 3:PM, where the only nuance is a slight difference in the Portland to Seattle connection There are EIGHT flights available yet we still, for an unknown reason, were bumped from our flight and forced to take an overnight flight, leaving the day before, to get us in the afternoon of the 19th as originally planned Alaska hair has stated that they knowingly overbook flights since some travelers don't show up This is all published on their website as well THEY ARE CONTINUING TO SELL FLIGHTS FOR A FLIGHT WE ORIGINALLY BOOKED WHEN WE CANNOT GET A SEAT WHICH WE HAVE PAID FOR We were offered what Alaska feels is a "perk" of a free hotel for this overnight stay This is not a perk We are now forced to take extra time off work, board our dog early, pay for extra meals, have the hassle of booking a hotel, getting a late flight and getting to the hotel Additionally, we now have to get up at am (at the advice of Alaska) to get to our flight we were bumped to on our Saturday departure Our adventure from Oregon to Hawaii is not going to take hours to arrive, not a perk at all We paid nearly $2,for these three seats, that was WITH a companion coupon The flights, which are somehow full, continue to have seats being sold to unaware customers at astronomical prices This is misleading and deceptive, not only to us - but to people who have already paid a great deal of money to get a seat which they will most likely get bumped from as well This is the second flight booked this year on Alaska, and the second flight that has been cancelled/bumped My wife's flight to Las Vegas was bumped She now has to get up at AM in order to make it to the airport to catch a flight that gets her in at the same time as the original flight She gets the pleasure of spending over hours at the airport on her connection Alaska has offer us $each in coupons towards future flights This experience has made us hesitant about dealing with Alaska Air in any way as they have shown they are not afraid to over book flights and bump families at a whim, ruining their vacation Sincerely, [redacted] ***

February 10, Dear ***, I appreciated receiving your email from the Revdex.com When schedule disruptions occur, your inbound flight is running late, and you are in jeopardy of missing a connecting flight, our airport staff will coordinate with our flight dispatchers and local air traffic controllers to undertake all reasonable measures to hold that connecting flight as long as possible for youRegrettably, it is not always possible to hold the flight as long as would be necessary due to a number of factors, including that aircraft’s downline schedule, government-mandated flight crew duty limitations, and air traffic control departure and arrival time slotsIn order to hold the flight, all of these factors must perfectly align and, as much as we would hope otherwise, this does not always happenIn order to ensure your situation was handled appropriately, I have taken the liberty of sharing the details of this matter with our Customer Service Manager in San Francisco for review I see that you have already spoken to our Customer Care department regarding this situationThey have issued a check for reimbursement of the car rental in the amount of $This was mailed to your address on Dawson St in BurnabyIt should arrive shortly, if not already In an industry where excellent customer service is a key feature, Alaska Airlines has always led the way in providing exceptional service to our customersFrom what you have described, it is apparent we have failed you in this regard and for that, I offer my sincere apologyUnderstandably, we empower our employees to make decisions on behalf of our customers but they must still operate within certain guidelinesI certainly acknowledge your frustration and regret that you were left with the feeling that this situation could have been handled more professionally***, I apologize for any inconvenience you experiencedAs a customer service gesture, I am including four Discount CodesPlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com [redacted] ***, Discount Code [redacted] , in the amount of $[redacted] , Discount Code [redacted] , in the amount of $[redacted] , Discount Code [redacted] , in the amount of $[redacted] ***, Discount Code [redacted] , in the amount of $ I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

February 16, Dear [redacted] , I appreciate that you took the time to contact the Revdex.com with regard to your Mileage Plan account I apologize for the difficulties you have experienced attempting to receive credit for your recent travel on Hainan AirlinesWe need additional documentation in order to verify eligibility of this transaction Please send a copy of your ticket receipt and boarding passesIf you are unable to send the requested documents via email, you can mail or fax them to us using the contact information belowPlease include the reference number below on your documentation Alaska Airlines Mileage PlanPO Box ***Seattle WA (206) 433-Fax [email protected] [redacted] , thank you very much for writing Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

Complaint: [redacted] I am rejecting this response because: this resolves nothingThe customer service team was unable to help me, so I shouldn't have to call againAlaska Airlines assumes the responsibility of redepositing my miles and for the inconveniences this confusion has caused over the past monthThere is no fee, but if Alaska insists there is, I ask they waive the fee due to the time I've spent trying to decipher their policies due to the lack of transparencyI will accept a resolution once the miles are redeposited and "fee" is waived Sincerely, [redacted] ***

February 17, Dear [redacted] , Thank you for sharing your feedback via the Revdex.com Alaska strives to provide exceptional service to our customersFrom what you have shared, it is apparent we failed and we want to sincerely apologize for any misinformation you receivedAfter thoroughly reviewing your comments and the information documented in your reservation, we determined that our agent in Seattle did not follow proper procedures in this instanceWhile we don't allow animals to be checked and transferred to international flights on Aero Mexico, you should have been allowed the option of checking the dog to Los Angeles and then collecting the animal and re-checking it with Aero MexicoWe understand this was a frustrating experience for you and offer our apologiesWe assure you that we have shared your concerns with the Seattle Customer Service Manager so we can continue to improve and take better care of you next time As a customer service gesture, I would be happy to review your receipts for the additional fare that was paid to rebook your flights on Aero MexicoPlease submit a copy of your receipt and we will consider reimbursementThis can be sent as an attachment via the Revdex.com portal [redacted] , it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with usWe value your patronage and look forward to welcoming you aboard another Alaska flight soon Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

August 22, 2017Dear ***,Thank you for sharing your feedback via the Revdex.comIt's our goal to make sure every trip you have on Alaska goes smoothlyThe best way for us to do that is hearing from you When you made arrangements to travel with us you had every reason to expect that we would deliver you to your destination at the published arrival timeClearly, that did not happen and I regret that your flight was delayed due to a mechanical issue resulting in the late inbound arrival of your aircraftWhile we will continue to strive for the highest levels of operational excellence and reliability as an airline, we will never compromise your welfare or the trust you place in us for the sake of reliability statisticsI appreciate your understanding of our steadfast commitment to your safety.***, due to the additional inconveniences that you mentioned, as a customer service gesture, I am including three new $Discount Codes in lieu of the previously issued codes in the amount of $Please reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com[redacted] ***, Discount Code [redacted] , in the amount of $[redacted] ***, Discount Code [redacted] , in the amount of $[redacted] ***, Discount Code [redacted] , in the amount of $200I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

December 7th RE: ID [redacted] To: [redacted] , Revdex.com Resolutions Consultant Dear [redacted] : We received the complaint from [redacted] and [redacted] on November 28th, At Alaska Airlines we take great care in transporting both our passengers and their bags In reviewing this complaint, I do find that TSA is the only one that went inside the bag and handled the customer’s items As a result of the passenger telling us there was a TSA inspection slip inside their bag, the original advice was to contact the TSA as they were the ones that accessed the contents of the bag and this follows our protocol The customer was also told to contact us should they need further assistance After reviewing their video, TSA admits to handling the toiletry items in the bagTSA did not open any of the bottles and I believe they returned the items into the bag in the same manner they were packed Liquids in checked luggage must be pack in a way to prevent spills as the bags travel through automated belt systems and can often be placed in a pressurized pit in the belly of the aircraft Most customers store liquids and lotions in plastic baggies to avoid any accidental opening or leakage of the container Alaska did not cause the leakage of the baby oil by mishandling the bagHaving said that, we do value our customers business, I have reviewed the original claim and as a customer service gesture will pay the total amount of $in an effort to resolve this issue I am concerned about the additional allegations of broken, missing, expensive, irreplaceable items and ruined clothing I have reviewed all documents back to April of 2016, in particular a statement of damage or missing property document filled out by Ms [redacted] This document does not list damage clothing or items that would be considered irreplaceable There was mention in a phone call that an ecig, which is not allowed to be transported in checked luggage was cracked This item was not claimed on the statement of damage or missing property, therefore would not be covered Our agents realized that we were not responsible for the damage yet did reach out with a total of $in electronic certificates for our customers as we do value their business These can be converted into air miles in the Alaska Airlines mileage program and can be used towards travel on another partner airlines Some restrictions do apply I find the fees of $to have been correct and appropriate, therefore will not be refunding those fees We are concerned for the overall experience of Ms [redacted] , and would hope she would be willing to travel on us again sometime in the future We have requested a check in the amount of $and have sent to the address provided in this complaint It can take up to weeks to process, mail and receive from the date of this response

Complaint: [redacted] I am rejecting this response because: I do not know how Alaska Airlines ascertained that my wife and I were late for our flight when this was not the case, nor do I know why they have changed their original storyI was told on the phone when I first tried to have this handled that the ticket counter closed as 4:30am, but then when I informed them that there was a sign at the counter that said from 3:10am to 5:00am someone was supposed to be there, they now are claiming someone was there until 5:00am when initially they said that person left at 4:30amThe fact they are changing their story tells me they are trying to cover their tracks, are intentionally lying, and not taking responsibility for their negligence and mistakeI have not wavered in my story one bit since I first contacted Alaska Airlines with my complaint, nor will IThey, however, have changed their story.My wife and I were at the counter on-time and did not miss our flight because we were lateWe missed our flight because no one was available at the Alaska Airlines ticket counter to check our bags and issue us our boarding passesI do not appreciate Alaska Airlines changing there story, and then having the audacity to tell me we were late when the times they were "claiming" are the times I gave them, and said I was present forI have not wavered in my storyI have said the same facts and details from the very beginningAlaska Airlines has changed theirs, the main detail change being: someone leaving the ticket counter at 4:to help with the plane, to now someone was there until 5:00amI find it rather suspicious that they were holding firm to the fact that the person at the ticket counter left at 4:30am to help with the plane because of their "supposed" regulations that say they must leave minutes prior to takeoffI find this suspicious because I challenged them on this matter, stating that the sign said 3:10am to 5:00am, and our flight left at 5:15am (as stated on our itinerary), and even if they were required to leave minutes prior, that would mean they would have left the ticket counter at 4:45am, not the 4:30am time frame they originally claimedTo add to this, now they are stating that someone was present at 5:00am.So, I'm wondering what story they will make up nextWas it 4:or 5:00? I have the answerWe arrived at the airport around 4:30am, and no one was there even at 5:00am because I had been there waiting before 5:00am and I'm the one who stated that they should have been there because of the sign on the ticket counter.This only shows me that Alaska Airlines does not have integrity and is intentionally altering their story to cover their tracks and not take responsibility for their negligence and mistakeI will not stand idle while a big corporation takes advantage of my wife and I when we are the ones who were done an injustice and disserviceI hope that the Revdex.com will take action against Alaska Airlines as it is evident they do not have my wife and I's, nor any other customer's best intentions in mind for that matter, as they have shown they are willing to change their story to best fit their argument to save themselves and not reimburse someone what is owed.Best Regards, [redacted]

March 15, Dear [redacted] , I appreciate that you took the time to contact the Revdex.com regarding your recent phone call with Alaska Airlines In an industry where customer service is a key feature, Alaska Airlines has always strived to provide exceptional service to our customersFrom what you have portrayed, it is apparent that we have failed you in this regardWe do require that our call center agents verify certain information when accessing and making changes to a reservationThis is to maintain the security of our passengers personal informationThat said, it is clear that the agent may not have handled the situation as professionally as it could have beenAlong with my sincere apologies, I would like to offer you my assurance that your concerns will be shared with the Reservations Manager for further review [redacted] , I apologize for any inconvenience you experiencedWhile I am unable to provide First Class upgrades as compensation, as a customer service gesture, I am including a Discount CodePlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form.Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Airlines Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com[redacted] ***, Discount Code ECSR50CNNST238015, in the amount of $ I hope that you will accept my invitation to join us on another flightI'm confident that we will once again live up to your expectations.Sincerely,Trisha V [redacted] Customer Advocacy SpecialistReference#: [redacted]

October 18, Dear ***, Thank you for sharing your feedback via the Revdex.com regarding your son, [redacted] 's recent travel I do see that you have been in contact with our Customer Care Department regarding your concernsI have included the previous correspondence below again for reference That said, after researching your request for a refund of the ticket, I found that it was a ticket purchased with American Airlines using American Airlines Frequent Flier milesFrom what you described, it sounds as if you reissued the ticket using an additional 10,miles for [redacted] to travel on a later flightUnfortunately, our previous offer to refund the ticket, was based on our understanding that the ticket was unusedI apologize for the misunderstandingWe cannot provide a refund for a ticket that has been usedIn addition, we are unable to provide a refund for a ticket that was purchased with American Airlines miles As a customer service gesture, and as an extension of my heartfelt apology, I have deposited 10,miles into your Alaska Mileage Plan account Once again, I would like to express my sincere apology for your travel experience It is my sincere hope that you will allow us to demonstrate the high level of service we are known for and that you deserve by joining us on a future Alaska flight Sincerely, Trisha V [redacted] Customer Advocacy Specialist Reference#: [redacted] August 31, Dear Mr***, I appreciate that you took the time to contact Alaska with regard to [redacted] 's flight on 8/21/ To ensure an orderly and on-time departure, we require our customers to arrive and remain available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time of their flight, even if the flight may be delayed or canceledAt ten minutes prior to departure, the flight should be fully boarded and our gate agent closes the flight in order to help ensure an on-time departureAllowing customers to board late may delay the flightOur agents will page any passengers who have not boarded prior to closing the flightIf the passengers do not come to the counter, they will be considered as a "no-show" and their seats will be given awayTherefore, in fairness to all our customers, we must respectfully deny boarding to any customer who arrives late at the departure gate In an industry where customer service is a key feature, Alaska has always strived to provide exceptional service to our customersFrom what you’ve portrayed, it is apparent that we have failed [redacted] in this regardAlong with my sincere apologies for his experience with our gate agent, I would like to offer you my assurance that your concerns will be shared with the Customer Service Manager in Vancouver for further reviewI am sure you will agree with me that the most important thing for you is to be sure that this does not happen in the future As a customer service gesture, I have asked our Refunds Department to refund back [redacted] 's ticket in full to the original form of paymentI am also including a Discount CodePlease reference the appropriate code below at the time of bookingTo use your discount, go to alaskaair.com/planbook and enter the Discount Code into the Discount Code field on the right side of the booking form Your Discount Code must be ticketed within one year from the date of this email, and is valid for travel between any Alaska Airlines cities up to days beyond the date of ticketingOne discount is allowed per reservationAny Discount Code value remaining after purchase is forfeitedDiscount not valid on all fares, including but not limited to Mileage Plan Award Reservations, Alaska Vacation packages, tour or contract fares, most discounted First Class fares and many privately filed faresComplete Discount Code rules and restrictions can be found online at alaskaair.com [redacted] ***, Discount Code [redacted] , in the amount of $ As always, thank you for flying with usWe hope you'll give us the opportunity to exceed your expectations on another flight Sincerely, Arleen K***Customer Care Representative Reference#: [redacted]

Revdex.com:The business still has not produced a citation to the terms specifically stating that MVP status earned from the promotion contained different terms than MVP status earned through traditional means In all of the promotional emails ive gotten there was no such disclosure but despite this oversight I've decided to reluctantly accept this offer I'd advise the marketing department to review their offers more closely and spell out the terms of offers more clearly in their promotional materials going forward in order to prevent misunderstandings such as this in the future Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my request has not been appropriately addressed at allThis is a just simple copy and paste of our previous communicationsI do not want any coupon codesI need to hear from the call from the business apologize Sincerely, [redacted] ***

January 11, Dear [redacted] , Thank you for your reply to Alaska Airlines with regard to your Discount Code I am sorry to hear that you are having difficulty booking your Discount CodeThe Discount Code issued is for a discount of $off of the base fareThere are some terms and conditions that due apply when using a Discount CodeThat said, I tried the code on the website for the same date and flight in your examples and it did apply the full $discountIf you continue to experience difficulties, please contact our Customer Care Department by phone at 1-800-654-They would be happy to troubleshoot the issue, and ensure that you get the full discount offered [redacted] , thank you very much for writingWe look forward to welcoming you aboard an Alaska Airlines flight in the near future.Sincerely,Trisha V [redacted] Customer Advocacy Specialist Reference#: [redacted]