Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Our initial purchase at Lay-Z-Boy occurred on July 23, We purchased a couch, loveseat and chair set Additional items were added to that order on August 2, These items included two (2) rugs/two (2) rug pads, two (2) side tables, and four (4) pillowsAt the time of these purchases it was conveyed to me that ALL items would be included in the same delivery The delivery date was August 8, Upon delivery only the couch, loveseat and chair were deliveredThe loveseat was damaged and therefore refused/returnedA call was placed to La-Z-Boy at this time explaining our dissatisfaction with damaged furniture as well as not ALL items being in the deliveryThe La-Z-Boy representative provided that “perhaps” she misspoke about the delivery and that there would only be one delivery fee versus two separate feesWe asked what would happen if we declined the remaining purchasesLa-Z-Boy provided that we would have to pay a 30% restocking fee The new loveseat was delivered on August 22, The remaining items were delivered on August 29, Both side tables were severely damaged and refused/returnedWhen I called La-Z-Boy to discuss with a manager they instructed me to complete an online telephone surveyI then drove directly to the store to speak with a manager face-to-face (Heather) Heather basically did nothing and provided that she would reorder the side tables from the factory When setting up a new delivery date we opted to have the tables delivered to the store in the event they were damaged (we didn’t want to waste/sacrifice yet another Saturday waiting for a delivery)We gave up three (3) Saturdays in delivery mishaps The replacement tables were delivered to La-Z-Boy in early SeptemberThey too were damagedThe tables were then reordered for a third timeWe eventually got our tables in early October+/- In summary our experience with this retail store was probably the worst we have ever had in terms of delivery, communication (or lack thereof) and simple effort to assure at least a moderately satisfied customer Given that the only effort by Lay-Z-Boy to recognize our inconvenience was to offer us a $“refund” on an order of several thousand dollars (and not until we had been through all of these inconvenient and time-consuming machinations), we would not recommend this vendor to anyone, ever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The technician from Laz Boy came to our homeWhen he saw what they sent to us, his exact words were " I'm speechless "As you can see they sent us a piece of material to be sewn on the chairThe technician said that it was impossible for him to make the repairHe was going to send a report Laz Boy explaining what needed to be done to make the chair right.***
Dear Jennifer Gasser, The letter dated September 24th was just received by my office on October 19thThank you for the letter from Mr [redacted] Our records show the customer refused end tables on August 29th and the customer was given replacement tables on October 7thKindest Regards,La-Z-Boy Incorporated Donata H.Escalation Specialist Case [redacted]
March 22, 2016Revdex.com [redacted] ***Dear [redacted] :RE: [redacted] , ID [redacted] .Thank you for the response from Ms [redacted] .Our records show another outside back cover was ordered for the right side sitting end recliner and was delivered to the customer on March 16th by UPS.Please have the customer contact our office at [redacted] to schedule an appointment to have the part installedThe service ticket # the customer can refer to is [redacted] .Thank you again for bringing this matter to our attention.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist [redacted] Case Management # [redacted] / RMS Ticket # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The reason that I am rejecting their response is because they sent the same part as there last responseThe previous technician said that he couldn't make the repair in the fieldI will contact Lazboy today to try to explain everything to them and schedule a technician as they suggested
February 8, 2016Revdex.com[redacted]Dear [redacted]:RE: [redacted]We have reviewed the complaint that you sent to us from the customer.On December 10, 2015 we sent a technician to the customer’s home to stuff the backs in all of the...
furniture. The technician's report advises he stuffed the backs to the customer’s satisfaction.A right side sitting outside back sewn was ordered and shipped to the customer, and she contacted our office on February 3rd to say she had received the part, and she is scheduled to have a technician install the part on February 25th.As a manufacturer, we provide a warranty that is limited to repair or replacement of parts of the furniture.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our initial purchase at Lay-Z-Boy occurred
on July 23, 2015. We purchased a couch, loveseat and chair set.
Additional items were
added to that order on August 2, 2015. These items included two (2) rugs/two
(2) rug pads, two (2) side tables, and four (4) pillows. At the time of these
purchases it was conveyed to me that ALL items would be included in the same
delivery.
The delivery date was
August 8, 2015. Upon delivery only the couch, loveseat and chair were
delivered. The loveseat was damaged and therefore refused/returned. A call was
placed to La-Z-Boy at this time explaining our dissatisfaction with damaged
furniture as well as not ALL items being in the delivery. The La-Z-Boy
representative provided that “perhaps” she misspoke about the delivery and that
there would only be one delivery fee versus two separate fees. We asked what
would happen if we declined the remaining purchases. La-Z-Boy provided that we
would have to pay a 30% restocking fee.
The new loveseat was
delivered on August 22, 2015.
The remaining items were
delivered on August 29, 2015. Both side tables were severely damaged and
refused/returned. When I called La-Z-Boy to discuss with a manager they
instructed me to complete an online telephone survey. I then drove directly to
the store to speak with a manager face-to-face (Heather).
Heather basically did
nothing and provided that she would reorder the side tables from the factory.
When setting up a new delivery date we opted to have the tables delivered to
the store in the event they were damaged (we didn’t want to waste/sacrifice yet
another Saturday waiting for a delivery). We gave up three (3) Saturdays in
delivery mishaps.
The replacement tables
were delivered to La-Z-Boy in early September. They too were damaged. The
tables were then reordered for a third time. We eventually got our tables in
early October+/-.
In summary our experience
with this retail store was probably the worst we have ever had in terms of
delivery, communication (or lack thereof) and simple effort to assure at least
a moderately satisfied customer. Given
that the only effort by Lay-Z-Boy to recognize our inconvenience was to offer
us a $100 “refund” on an order of several thousand dollars (and not until we
had been through all of these inconvenient and time-consuming machinations), we
would not recommend this vendor to anyone, ever.
Regards,
[redacted]
Revdex.comAttn: [redacted]Dear [redacted],RE: [redacted]Thank you for the complaint from [redacted].We have forwarded the customer's Revdex.com complaint to the store where his purchase was made for their review.The store advises...
me another delivery of the furniture is going to be made on August 7th. They advised the lamp shades for the lamps were missing on previous deliveries and the entire order of furniture was refused by the customer.We are confident the delivery that will be made on August 7th will be complete.Kindest Regards, La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]Case Management # [redacted]
Dear Jennifer Gasser, The letter dated September 24th was just received by my office on October 19th. Thank you for the letter from Mr. [redacted]. Our records show the customer refused 2 end tables on August 29th and the customer was given replacement tables on October...
7th. Kindest Regards,La-Z-Boy Incorporated Donata H.Escalation Specialist Case [redacted]
March 22, 2016Revdex.com[redacted]Dear [redacted]:RE: [redacted], ID [redacted].Thank you for the response from Ms. [redacted].Our records show another outside back cover was ordered for the right side sitting end recliner and was delivered to the customer on March 16th by UPS.Please have the customer contact our office at [redacted] to schedule an appointment to have the part installed. The service ticket # the customer can refer to is [redacted].Thank you again for bringing this matter to our attention.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]Case Management # [redacted]/ RMS Ticket # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The reason that I am rejecting their response is because they sent the same part as there last response. The previous technician said that he couldn't make the repair in the field. I will contact Lazboy today to try to explain everything to them and schedule a technician as they suggested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The technician from Laz Boy came to our home. When he saw what they sent to us, his exact words were " I'm speechless ". As you can see they sent us a piece of material to be sewn on the chair. The technician said that it was impossible for him to make the repair. He was going to send a report Laz Boy explaining what needed to be done to make the chair right.[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Our initial purchase at Lay-Z-Boy occurred on July 23, We purchased a couch, loveseat and chair set Additional items were added to that order on August 2, These items included two (2) rugs/two (2) rug pads, two (2) side tables, and four (4) pillowsAt the time of these purchases it was conveyed to me that ALL items would be included in the same delivery The delivery date was August 8, Upon delivery only the couch, loveseat and chair were deliveredThe loveseat was damaged and therefore refused/returnedA call was placed to La-Z-Boy at this time explaining our dissatisfaction with damaged furniture as well as not ALL items being in the deliveryThe La-Z-Boy representative provided that “perhaps” she misspoke about the delivery and that there would only be one delivery fee versus two separate feesWe asked what would happen if we declined the remaining purchasesLa-Z-Boy provided that we would have to pay a 30% restocking fee The new loveseat was delivered on August 22, The remaining items were delivered on August 29, Both side tables were severely damaged and refused/returnedWhen I called La-Z-Boy to discuss with a manager they instructed me to complete an online telephone surveyI then drove directly to the store to speak with a manager face-to-face (Heather) Heather basically did nothing and provided that she would reorder the side tables from the factory When setting up a new delivery date we opted to have the tables delivered to the store in the event they were damaged (we didn’t want to waste/sacrifice yet another Saturday waiting for a delivery)We gave up three (3) Saturdays in delivery mishaps The replacement tables were delivered to La-Z-Boy in early SeptemberThey too were damagedThe tables were then reordered for a third timeWe eventually got our tables in early October+/- In summary our experience with this retail store was probably the worst we have ever had in terms of delivery, communication (or lack thereof) and simple effort to assure at least a moderately satisfied customer Given that the only effort by Lay-Z-Boy to recognize our inconvenience was to offer us a $“refund” on an order of several thousand dollars (and not until we had been through all of these inconvenient and time-consuming machinations), we would not recommend this vendor to anyone, ever Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The technician from Laz Boy came to our homeWhen he saw what they sent to us, his exact words were " I'm speechless "As you can see they sent us a piece of material to be sewn on the chairThe technician said that it was impossible for him to make the repairHe was going to send a report Laz Boy explaining what needed to be done to make the chair right.***
Dear Jennifer Gasser, The letter dated September 24th was just received by my office on October 19thThank you for the letter from Mr [redacted] Our records show the customer refused end tables on August 29th and the customer was given replacement tables on October 7thKindest Regards,La-Z-Boy Incorporated Donata H.Escalation Specialist Case [redacted]
March 22, 2016Revdex.com [redacted] ***Dear [redacted] :RE: [redacted] , ID [redacted] .Thank you for the response from Ms [redacted] .Our records show another outside back cover was ordered for the right side sitting end recliner and was delivered to the customer on March 16th by UPS.Please have the customer contact our office at [redacted] to schedule an appointment to have the part installedThe service ticket # the customer can refer to is [redacted] .Thank you again for bringing this matter to our attention.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist [redacted] Case Management # [redacted] / RMS Ticket # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The reason that I am rejecting their response is because they sent the same part as there last responseThe previous technician said that he couldn't make the repair in the fieldI will contact Lazboy today to try to explain everything to them and schedule a technician as they suggested
February 8, 2016Revdex.com[redacted]Dear [redacted]:RE: [redacted]We have reviewed the complaint that you sent to us from the customer.On December 10, 2015 we sent a technician to the customer’s home to stuff the backs in all of the...
furniture. The technician's report advises he stuffed the backs to the customer’s satisfaction.A right side sitting outside back sewn was ordered and shipped to the customer, and she contacted our office on February 3rd to say she had received the part, and she is scheduled to have a technician install the part on February 25th.As a manufacturer, we provide a warranty that is limited to repair or replacement of parts of the furniture.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our initial purchase at Lay-Z-Boy occurred
on July 23, 2015. We purchased a couch, loveseat and chair set.
Additional items were
added to that order on August 2, 2015. These items included two (2) rugs/two
(2) rug pads, two (2) side tables, and four (4) pillows. At the time of these
purchases it was conveyed to me that ALL items would be included in the same
delivery.
The delivery date was
August 8, 2015. Upon delivery only the couch, loveseat and chair were
delivered. The loveseat was damaged and therefore refused/returned. A call was
placed to La-Z-Boy at this time explaining our dissatisfaction with damaged
furniture as well as not ALL items being in the delivery. The La-Z-Boy
representative provided that “perhaps” she misspoke about the delivery and that
there would only be one delivery fee versus two separate fees. We asked what
would happen if we declined the remaining purchases. La-Z-Boy provided that we
would have to pay a 30% restocking fee.
The new loveseat was
delivered on August 22, 2015.
The remaining items were
delivered on August 29, 2015. Both side tables were severely damaged and
refused/returned. When I called La-Z-Boy to discuss with a manager they
instructed me to complete an online telephone survey. I then drove directly to
the store to speak with a manager face-to-face (Heather).
Heather basically did
nothing and provided that she would reorder the side tables from the factory.
When setting up a new delivery date we opted to have the tables delivered to
the store in the event they were damaged (we didn’t want to waste/sacrifice yet
another Saturday waiting for a delivery). We gave up three (3) Saturdays in
delivery mishaps.
The replacement tables
were delivered to La-Z-Boy in early September. They too were damaged. The
tables were then reordered for a third time. We eventually got our tables in
early October+/-.
In summary our experience
with this retail store was probably the worst we have ever had in terms of
delivery, communication (or lack thereof) and simple effort to assure at least
a moderately satisfied customer. Given
that the only effort by Lay-Z-Boy to recognize our inconvenience was to offer
us a $100 “refund” on an order of several thousand dollars (and not until we
had been through all of these inconvenient and time-consuming machinations), we
would not recommend this vendor to anyone, ever.
Regards,
[redacted]
Revdex.comAttn: [redacted]Dear [redacted],RE: [redacted]Thank you for the complaint from [redacted].We have forwarded the customer's Revdex.com complaint to the store where his purchase was made for their review.The store advises...
me another delivery of the furniture is going to be made on August 7th. They advised the lamp shades for the lamps were missing on previous deliveries and the entire order of furniture was refused by the customer.We are confident the delivery that will be made on August 7th will be complete.Kindest Regards, La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]Case Management # [redacted]
Dear Jennifer Gasser, The letter dated September 24th was just received by my office on October 19th. Thank you for the letter from Mr. [redacted]. Our records show the customer refused 2 end tables on August 29th and the customer was given replacement tables on October...
7th. Kindest Regards,La-Z-Boy Incorporated Donata H.Escalation Specialist Case [redacted]
March 22, 2016Revdex.com[redacted]Dear [redacted]:RE: [redacted], ID [redacted].Thank you for the response from Ms. [redacted].Our records show another outside back cover was ordered for the right side sitting end recliner and was delivered to the customer on March 16th by UPS.Please have the customer contact our office at [redacted] to schedule an appointment to have the part installed. The service ticket # the customer can refer to is [redacted].Thank you again for bringing this matter to our attention.Kindest Regards,La-Z-Boy IncorporatedDonata H.Escalation Specialist[redacted]Case Management # [redacted]/ RMS Ticket # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The reason that I am rejecting their response is because they sent the same part as there last response. The previous technician said that he couldn't make the repair in the field. I will contact Lazboy today to try to explain everything to them and schedule a technician as they suggested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The technician from Laz Boy came to our home. When he saw what they sent to us, his exact words were " I'm speechless ". As you can see they sent us a piece of material to be sewn on the chair. The technician said that it was impossible for him to make the repair. He was going to send a report Laz Boy explaining what needed to be done to make the chair right.[redacted]