Alaska Family Sonograms Inc

Jack Evans Chevrolet has been in the town of Front Royal
since 1975. In the past 40 years, we have sold and serviced thousands of
vehicles for satisfied customers.The customer who originated this complaint drove his vehicle
into the shop on 6/14/2014 with complaints of check engine light, lack of...

power
and some type of fluid leaking underneath. After initial diagnosis customer was
given an estimate of $5279.18 plus tax and shop supplies and was advised that
vehicle may need further repairs as the vehicle came in with several diagnostic
trouble codes and no oil showing on the dipstick. After initial repairs
performed several trouble codes returned and was still not running as designed.
It was determined that the engine has low compression on cylinder # 6. Advised
customer engine replacement would be best repair in order to receive a full
warranty of 3 years or 100,000 miles whichever occurs first. Customer was given
an estimate of $22,000.00 for all repairs. Upon waiting for customer to approve
repairs, which took several weeks, customer was not charged any storage fees.
The engine replacement and all repairs were completed and repairs paid for on
9/12/2014. Jack Evans Chevrolet discounted labor and parts for the customer.
Total for repairs came to $18699.00. When the customer came to pick up his
vehicle he stated the AC was not working. The customer was advised that no
Freon was recovered from the system during repairs, but Jack Evans Chevrolet
recharged his AC system at no charge.In late September of 2014 the customer called in stating his
vehicle was at a Chevrolet dealer in Florida. He advised that the dealership
said the computer needed programmed and the fuel lines were installed
backwards. We advised the customer this was not possible as the computer was
replaced at our dealership and was programmed or vehicle would not have
started. Also advised that the fuel lines can only be installed one way so it
was not possible that they were backwards. However due to the cost of repairs
at Jack Evans Chevrolet, Jack Evans Chevrolet paid for the repairs at [redacted] Chevrolet in the amount of $556.65 as a goodwill to the customer.In closing, this vehicle was only two years old, but had
over 192,000 miles. This mileage is very excessive to a vehicle that is only 2
years old. The vehicle did not appear to be well taken care of. The customer
originally complained that the dealer that made repairs previous to Jack Evans
Chevrolet should be responsible for repairs and if not General Motors should be
responsible. Both parties denied any help or participation to the customer.
With Jack Evans Chevrolet being a small town dealer and in business for 40
years we always have the best interest of the customer in mind. That was the
case with this customer as well. Including the discounts of parts and labor on
repairs at Jack Evans Chevrolet, the recharge of AC system and repairs paid for
at [redacted] Chevrolet, Jack Evans invested approximately $3976.00 to help
this customer when assistance was denied by General Motors.Justin B[redacted], Service ManagerJack Evans Chevrolet