Jack Evans Chevrolet has been in the town of Front Royal since In the past years, we have sold and serviced thousands of vehicles for satisfied customers.The customer who originated this complaint drove his vehicle into the shop on 6/14/with complaints of check engine light, lack of power and some type of fluid leaking underneathAfter initial diagnosis customer was given an estimate of $plus tax and shop supplies and was advised that vehicle may need further repairs as the vehicle came in with several diagnostic trouble codes and no oil showing on the dipstickAfter initial repairs performed several trouble codes returned and was still not running as designed It was determined that the engine has low compression on cylinder # Advised customer engine replacement would be best repair in order to receive a full warranty of years or 100,miles whichever occurs firstCustomer was given an estimate of $22,for all repairsUpon waiting for customer to approve repairs, which took several weeks, customer was not charged any storage fees The engine replacement and all repairs were completed and repairs paid for on 9/12/Jack Evans Chevrolet discounted labor and parts for the customer Total for repairs came to $When the customer came to pick up his vehicle he stated the AC was not workingThe customer was advised that no Freon was recovered from the system during repairs, but Jack Evans Chevrolet recharged his AC system at no charge.In late September of the customer called in stating his vehicle was at a Chevrolet dealer in FloridaHe advised that the dealership said the computer needed programmed and the fuel lines were installed backwardsWe advised the customer this was not possible as the computer was replaced at our dealership and was programmed or vehicle would not have startedAlso advised that the fuel lines can only be installed one way so it was not possible that they were backwardsHowever due to the cost of repairs at Jack Evans Chevrolet, Jack Evans Chevrolet paid for the repairs at [redacted] Chevrolet in the amount of $as a goodwill to the customer.In closing, this vehicle was only two years old, but had over 192,milesThis mileage is very excessive to a vehicle that is only years oldThe vehicle did not appear to be well taken care ofThe customer originally complained that the dealer that made repairs previous to Jack Evans Chevrolet should be responsible for repairs and if not General Motors should be responsibleBoth parties denied any help or participation to the customer With Jack Evans Chevrolet being a small town dealer and in business for years we always have the best interest of the customer in mindThat was the case with this customer as wellIncluding the discounts of parts and labor on repairs at Jack Evans Chevrolet, the recharge of AC system and repairs paid for at [redacted] Chevrolet, Jack Evans invested approximately $to help this customer when assistance was denied by General Motors.Justin B***, Service ManagerJack Evans Chevrolet
Jack Evans Chevrolet has been in the town of Front Royal since In the past years, we have sold and serviced thousands of vehicles for satisfied customers.The customer who originated this complaint drove his vehicle into the shop on 6/14/with complaints of check engine light, lack of power and some type of fluid leaking underneathAfter initial diagnosis customer was given an estimate of $plus tax and shop supplies and was advised that vehicle may need further repairs as the vehicle came in with several diagnostic trouble codes and no oil showing on the dipstickAfter initial repairs performed several trouble codes returned and was still not running as designed It was determined that the engine has low compression on cylinder # Advised customer engine replacement would be best repair in order to receive a full warranty of years or 100,miles whichever occurs firstCustomer was given an estimate of $22,for all repairsUpon waiting for customer to approve repairs, which took several weeks, customer was not charged any storage fees The engine replacement and all repairs were completed and repairs paid for on 9/12/Jack Evans Chevrolet discounted labor and parts for the customer Total for repairs came to $When the customer came to pick up his vehicle he stated the AC was not workingThe customer was advised that no Freon was recovered from the system during repairs, but Jack Evans Chevrolet recharged his AC system at no charge.In late September of the customer called in stating his vehicle was at a Chevrolet dealer in FloridaHe advised that the dealership said the computer needed programmed and the fuel lines were installed backwardsWe advised the customer this was not possible as the computer was replaced at our dealership and was programmed or vehicle would not have startedAlso advised that the fuel lines can only be installed one way so it was not possible that they were backwardsHowever due to the cost of repairs at Jack Evans Chevrolet, Jack Evans Chevrolet paid for the repairs at [redacted] Chevrolet in the amount of $as a goodwill to the customer.In closing, this vehicle was only two years old, but had over 192,milesThis mileage is very excessive to a vehicle that is only years oldThe vehicle did not appear to be well taken care ofThe customer originally complained that the dealer that made repairs previous to Jack Evans Chevrolet should be responsible for repairs and if not General Motors should be responsibleBoth parties denied any help or participation to the customer With Jack Evans Chevrolet being a small town dealer and in business for years we always have the best interest of the customer in mindThat was the case with this customer as wellIncluding the discounts of parts and labor on repairs at Jack Evans Chevrolet, the recharge of AC system and repairs paid for at [redacted] Chevrolet, Jack Evans invested approximately $to help this customer when assistance was denied by General Motors.Justin B***, Service ManagerJack Evans Chevrolet