Complaint: [redacted]I am rejecting this response because:We had possession of the trailer for about 1 hour and had driven less than 40 miles when it fell apart.We were driving under the speed limit by 10-15 mph while pulling the trailer.We checked visually to be sure there was nothing wrong frequently.We were on a well used highway and did not encounter anything unusual such as potholes, rocks, etc.we were not told the trailer was unsuitable for normal highway driving.You would be able to use a rented object for its intended purpose without it falling apart.if you use a rented object in the way it was intended and it does fall apart, it does not make sense that the most recent eat the cost.I drove the same road with the same truck with a different trailer to retrieve the damaged trailer and the kayaks we had also rented.That trailer carried more weight yet didn't fall apart. In all the years that I have used various trailers to haul a variety of objects, I have never had anything like this happen. How does the business owner explain how the trailer experienced so much damage yet my truck had none?Sincerely,[redacted]
first we are sorry this accident happened, and we do not know or claim to know what happened to cause the damage.what we do know, is the trailer was rented in good working condition. Returned with damage that totaled the trailer and is no longer usable. per the signed rental agreement (see...
attachments) customer is responsible. we offered to work with customer on limiting the cost for them, but they were not interested and wanted us to eat the costs and pay their tow fees. this is not acceptable to us. the cost we have into the trailer is $1500. our cost to replace would be over $2000. we offered to split the cost of replacement at $1000, with us eating $500 of our costs of the damaged trailer. They did not want to accept this. We are only charging our cost for the trailer which will need to be replaced. We have other photos showing more damage but could only attach four attachments.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
they can say what ever they want. We were not there and do not claim to know what happened. the trailer went out in good working order. was returned unusable and totaled! this trailer had been used by others without any issues. had been titled by Alaska DMV and inspected by dmv personnel and passed inspection to be titled. they looked it over signed the papers. we knew of know issues with this trailer. In our opinion they hit something with the wheel of the trailer as per attached. the complainant inspected the trailer and signed that they are responsible for damage. as previously sent.we are sorry this happened. we have been in business for over 15 years, we value our reputation and have a very good one. this will be our last response to this issue as we feel we have done nothing wrong.
Complaint: [redacted]I am rejecting this response because:We had possession of the trailer for about 1 hour and had driven less than 40 miles when it fell apart.We were driving under the speed limit by 10-15 mph while pulling the trailer.We checked visually to be sure there was nothing wrong frequently.We were on a well used highway and did not encounter anything unusual such as potholes, rocks, etc.we were not told the trailer was unsuitable for normal highway driving.You would be able to use a rented object for its intended purpose without it falling apart.if you use a rented object in the way it was intended and it does fall apart, it does not make sense that the most recent eat the cost.I drove the same road with the same truck with a different trailer to retrieve the damaged trailer and the kayaks we had also rented.That trailer carried more weight yet didn't fall apart. In all the years that I have used various trailers to haul a variety of objects, I have never had anything like this happen. How does the business owner explain how the trailer experienced so much damage yet my truck had none?Sincerely,[redacted]
first we are sorry this accident happened, and we do not know or claim to know what happened to cause the damage.what we do know, is the trailer was rented in good working condition. Returned with damage that totaled the trailer and is no longer usable. per the signed rental agreement (see...
attachments) customer is responsible. we offered to work with customer on limiting the cost for them, but they were not interested and wanted us to eat the costs and pay their tow fees. this is not acceptable to us. the cost we have into the trailer is $1500. our cost to replace would be over $2000. we offered to split the cost of replacement at $1000, with us eating $500 of our costs of the damaged trailer. They did not want to accept this. We are only charging our cost for the trailer which will need to be replaced. We have other photos showing more damage but could only attach four attachments.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
they can say what ever they want. We were not there and do not claim to know what happened. the trailer went out in good working order. was returned unusable and totaled! this trailer had been used by others without any issues. had been titled by Alaska DMV and inspected by dmv personnel and passed inspection to be titled. they looked it over signed the papers. we knew of know issues with this trailer. In our opinion they hit something with the wheel of the trailer as per attached. the complainant inspected the trailer and signed that they are responsible for damage. as previously sent.we are sorry this happened. we have been in business for over 15 years, we value our reputation and have a very good one. this will be our last response to this issue as we feel we have done nothing wrong.