Alaska Rubber & Supply Inc

I am rejecting this response because:The company made no effort to resolve the issue or work with meI do not want to work with them and will give no referral for themI'm leaving my complaint so others know about their poor customer service

Initial Business Response /* (1000, 5, 2015/09/17) */
Re: Revdex.com Complaint regarding Dave's Floor Sanding Your File No
Office File No***
Dear Mr***:
The complaint you issued to the Revdex.com with regard to Dave's Floor Sanding & Installing, Inchas been
referred to my office for response
As I understand your complaint, a "friend" provided you with a business card with Jeff ***'s personal telephone number on the backYou contacted Jeff ***s at that personal number and Jeff ***s as a favor to your female friend that he is acquainted with verbally agreed that he would work on your floorsThe work was performed by Jeff ***s, as you note, after business hoursAt no time did you contact Dave's Floor Sanding & Installing Incand ask Dave's Floor Sanding & Installing, Incto perform any workNo paperwork of any kind was provided to you in the name of Dave's Floor Sanding & Installing, IncThe only payment made by you was to Jeff ***sDave's Floor Sanding & Installing, Increceived no payment or compensation of any kind from you and never had reason to expect any compensation from you
Dave's Floor Sanding & Installing, Incis owned and operated by David ***sHad Dave's Floor Sanding & Installing, Incbeen hired to perform work on your floors, Dave's Floor Sanding would have first reviewed the work with you, measured the floors and provided a written quotation for their services starting at $per square footIf the floor required extra attention, sanding, staining or the removal and re installation of trim or quarter round additional charges would have been quotedYour stain selection and finish selection, e.goil or polyurethane, and finish, e.gsatin, semi-gloss or gloss would have been made at that timeYou would have been asked to sign the written proposal accepting its terms and conditions quoted by Dave's Floor Sanding & Installing Incwith one-half of the quoted price as a down payment and the balance due upon completionFinally, Dave's Floor Sanding & Installing, Inc would have scheduled the work during its regular business hours over several daysNone of this happened
No transaction was conducted by you with Dave's Floor Sanding & Installing, Incas you attempted to get a "deal" by personally contacting Jeff ***s and seeking a favor from an acquaintance of your female friend expecting to pay a nominal $per square footYou attempted to use Jeff ***s' connection to Dave's Floor Sanding & Installing, Incfor your personal benefitWhen you were not happy with the results of your personal transaction with Jeff ***s you contacted Dave's Floor Sanding & Installing Incseeking to further capitalize on the connection with Jeff ***'s to Dave's Floor SandingHowever, Dave's Floor Sanding & Installing Inccould not locate you as a customer because you were not a customer and it did not have any paperwork for your floors as it had not been hired by you to perform any work and most important, Dave's had not
performed any work for you
Dave's Floor Sanding & Installing Incdid not contract you it and it has no obligation to you and no responsibility to remedy the unsatisfactory results of your private
transaction
If you have any questions, please contact me
Sincerely,
Richard L ***

On behalf of Dave's Floor Sanding,I wanted to extend my sincerest apologies for the negative experience that you had with our serviceAt Dave's Floor Sanding, we pride ourselves on giving our 100% every day to ensure that our customers' needs are being metI know that we have appeared to let you
down, and for that I am sorryWe do our best to train each and every one of our representatives on how to properly handle our customers' issues, and how to direct customer calls to the proper channels should they be unable to solve our customers' issues themselvesThrew my further investigation on your concerns I found that we have provide you with the following credits and no charge items1) We wrote off the balance of job of $2) Issued a gift certificate for future buff & coat service which valued at $3) We provided all new trim in areas that you had issues withWhich you pre-approved the quality and color As per your letter attached you were requesting a credit for the first and only payment of $We do not have a record of agreeing to provide a full refund as your complaint statesOur records do state that you disputed the credit card charge of $please see attached documentsI would like to thank you for bringing this issue to our attentionWe are always looking for ways to improve our service, and your feedback is an invaluable part of that processShould you need help in the future, please do not hesitate to contact me directly, and I will be happy to assist you. Sincerely,Shelly ***

Initial Business Response /* (1000, 8, 2015/10/27) */
Our salesman did notice some slight wave in areas of the floor. Over all he said it looked good. We offered to fix it either now or a later date. We did ask for a partial payment of the balance due since they didn't want it to happen right now....

They refused. Our salesman never swore at anytime. He was respectful of the situation. As wood floors go,they are not damaged or lessened by decades. The one complaint we have is no one likes to be assaulted by a customer. Such as you did to our salesman outside your house as he was trying to leave,giving him no choice but to call the police.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are not "slight" waves in areas of the floor. There are waves throughout the entire floor. I do not want the same company that initially damaged our floors to sand them again. They had their chance to do the work correctly. We should not have to pay for their negligence in form of both damaged floors that now have a decreased life span, and cash payment for a service that wasn't done correctly.
The salesman absolutely began swearing when we refused to pay him on the spot as he demanded. He threatened to put a lien on our property. There was zero professionalism or customer service. The salesman also claims that he was assaulted which is also ridiculously untrue. When the police arrived, we explained what transpired.

We did a partial replacement of the floor.The product is from Home Depot.It is a distressed,character grade laminate floor.The couple boards in question have marks on them that the manufacturer considers acceptable due to the distressed look of the flooring.If they we're to be replaced,the entire...

area that was installed would have to be pulled up and installed again.Also that could cause damage to the locking edge of the planks.We don't feel responsible for the planks since it's part of the character look of the flooring.