August 10, 2015The Revdex.com of Alaska, Oregon,Western WashingtonRe: [redacted] **El Sobrante, CA Ram 1500, VIN # [redacted] Revdex.com Complaint ID: [redacted] Date Filed: August 6, Dear Sir/Madam,Thank you for your inquiry about the captioned customerWe first met [redacted] in January when he came to our Anchorage Collision Center to obtain an estimate for repairs to his vehicle His insurer subsequently assigned the job to our Collision Center [redacted] ** brought the vehicle in for repair on January 27, All repairs including body work and painting were completed on January 30, and the customer was called and advised the vehicle was ready to be picked upCustomer was called a short time later and advised there were problems with the headlights on the vehicleThis was unrelated to the body damage repair[redacted] posted the identical compliant you have received on June 16, on the YELP web siteWe posted a response to him on YELP on June 17th and specifically asked him to contact me at his convenienceWe never got a response from [redacted] **[redacted] reposted his complaint on YELP on August 3, We located a phone number for him and placed a call to himWe asked him to bring the vehicle to our shops in order that the manager of the collision center and the manager of the service department could look at the vehicle and try to determine what the actual problem is [redacted] advised he has left the Army, has left Alaska and relocated to the San Francisco areaWe advised it is impossible for us to diagnose a problem over the telephone.In discussing the various parts of [redacted] **’s complaint, a great deal of new information came to lightThe issue with the tail lamp assembly was not that we replaced a screw that held it in place but that the screw was missing when the vehicle came in and we placed one in the proper location.With regard to the tonneau cover clip, the unit was missing a clip when it came into the shop and we had to order one and then install itIt did take approximately a week to obtain the new clip.With regard to the alleged missing USB cigarette charger, there is no record of one being in the vehicle when it was brought in for repairsIn addition, our signed repair order states specifically that the collision center is not responsible for any articles left in the vehicle.Finally, with regard to the headlamps, [redacted] ** was advised of the problem and was encouraged to take the vehicle to a service center and have the problem looked atWe asked [redacted] if he ever brought the vehicle to our service department or any other service center and he replied quite emphatically that he had notHe did not give us an opportunity to even look at the vehicle.After discussing the complaint with [redacted] **, reviewing all the paperwork related to the repair and discussing the repair and history with the collision center manager, we believe we have completely fulfilled our obligation to [redacted] and will take no further action.Thank you for your inquiry.Sincerely, Leonard [redacted] H***Fixed Operations Manager
To: Revdex.comFrom: Mark C [redacted] , Variable Operations ManagerRe: Complaint received September 28, 2016To Whom It May Concern:We would like to address the complaint filed with your office on Septem r 27, The complaint alleges Alaska Salesadvertised a contest that "no one could win" and which provided a con ation number that "does not exist." Thecomplaint also alleges Alaska Sales collected mailers from customers in to deprive customers of their prizesNoneof these allegations have any merit whatsoever.Alaska Sales & Service sent a mailer that offered the following prizes:Prize Odds of winning:$25,1:80,000$5,1:80,000$2,1:80,000Smart Watch 79,997:80,000Each of the mailers contained a distinct confirmation codeThe mailer explained that in order to claim a prize, acontestant must bring the mailer to the event location to compare the contestant's confirmation code with theconfirmation numbers printed on the prize board, to determine whether the contestant had won a prizeI am enclosinga picture of the prize board, which shows the winning confirmation codesThis board was available to anyone who cameto the event location with their mailerThe contest was sponsored by Alaska Sales and Service, with the assistance ofAmerican Holen One, a nationally recognized contest promoterA copy of the contest rules is enclosed for your review.The event location was at the Alaska Sales & Service Log Cabin, located at 6th and KarlukA sales consultant wouldcompare the customer's mailer with the prize board, to determine if the contestant had won a prizeOnce theconfirmation code was verified against the prize board the sales consultant would collect the mailer in exchange for theprizeThis was done in order to ensure that only one prize was given per mailerNo customer who held a winningconfirmation number was deprived of his or her prize.If you need any additional information or if I can answer any questions, please do not hesitate to call me at 351- Sincerely yours, Mark C [redacted] Variable Operations Manager Alaska Sales & Service, Inc
August 10, 2015The Revdex.com of Alaska, Oregon,Western WashingtonRe: [redacted] **El Sobrante, CA Ram 1500, VIN # [redacted] Revdex.com Complaint ID: [redacted] Date Filed: August 6, Dear Sir/Madam,Thank you for your inquiry about the captioned customerWe first met [redacted] in January when he came to our Anchorage Collision Center to obtain an estimate for repairs to his vehicle His insurer subsequently assigned the job to our Collision Center [redacted] ** brought the vehicle in for repair on January 27, All repairs including body work and painting were completed on January 30, and the customer was called and advised the vehicle was ready to be picked upCustomer was called a short time later and advised there were problems with the headlights on the vehicleThis was unrelated to the body damage repair[redacted] posted the identical compliant you have received on June 16, on the YELP web siteWe posted a response to him on YELP on June 17th and specifically asked him to contact me at his convenienceWe never got a response from [redacted] **[redacted] reposted his complaint on YELP on August 3, We located a phone number for him and placed a call to himWe asked him to bring the vehicle to our shops in order that the manager of the collision center and the manager of the service department could look at the vehicle and try to determine what the actual problem is [redacted] advised he has left the Army, has left Alaska and relocated to the San Francisco areaWe advised it is impossible for us to diagnose a problem over the telephone.In discussing the various parts of [redacted] **’s complaint, a great deal of new information came to lightThe issue with the tail lamp assembly was not that we replaced a screw that held it in place but that the screw was missing when the vehicle came in and we placed one in the proper location.With regard to the tonneau cover clip, the unit was missing a clip when it came into the shop and we had to order one and then install itIt did take approximately a week to obtain the new clip.With regard to the alleged missing USB cigarette charger, there is no record of one being in the vehicle when it was brought in for repairsIn addition, our signed repair order states specifically that the collision center is not responsible for any articles left in the vehicle.Finally, with regard to the headlamps, [redacted] ** was advised of the problem and was encouraged to take the vehicle to a service center and have the problem looked atWe asked [redacted] if he ever brought the vehicle to our service department or any other service center and he replied quite emphatically that he had notHe did not give us an opportunity to even look at the vehicle.After discussing the complaint with [redacted] **, reviewing all the paperwork related to the repair and discussing the repair and history with the collision center manager, we believe we have completely fulfilled our obligation to [redacted] and will take no further action.Thank you for your inquiry.Sincerely, Leonard [redacted] H***Fixed Operations Manager
To: Revdex.comFrom: Mark C [redacted] , Variable Operations ManagerRe: Complaint received September 28, 2016To Whom It May Concern:We would like to address the complaint filed with your office on Septem r 27, The complaint alleges Alaska Salesadvertised a contest that "no one could win" and which provided a con ation number that "does not exist." Thecomplaint also alleges Alaska Sales collected mailers from customers in to deprive customers of their prizesNoneof these allegations have any merit whatsoever.Alaska Sales & Service sent a mailer that offered the following prizes:Prize Odds of winning:$25,1:80,000$5,1:80,000$2,1:80,000Smart Watch 79,997:80,000Each of the mailers contained a distinct confirmation codeThe mailer explained that in order to claim a prize, acontestant must bring the mailer to the event location to compare the contestant's confirmation code with theconfirmation numbers printed on the prize board, to determine whether the contestant had won a prizeI am enclosinga picture of the prize board, which shows the winning confirmation codesThis board was available to anyone who cameto the event location with their mailerThe contest was sponsored by Alaska Sales and Service, with the assistance ofAmerican Holen One, a nationally recognized contest promoterA copy of the contest rules is enclosed for your review.The event location was at the Alaska Sales & Service Log Cabin, located at 6th and KarlukA sales consultant wouldcompare the customer's mailer with the prize board, to determine if the contestant had won a prizeOnce theconfirmation code was verified against the prize board the sales consultant would collect the mailer in exchange for theprizeThis was done in order to ensure that only one prize was given per mailerNo customer who held a winningconfirmation number was deprived of his or her prize.If you need any additional information or if I can answer any questions, please do not hesitate to call me at 351- Sincerely yours, Mark C [redacted] Variable Operations Manager Alaska Sales & Service, Inc