Complaint: ***
I am rejecting this response because I was lied to, leading me to purchase a mortgage that I don't want and it will cost me thousands to refinance to get a mortgage I wanted. Sending me
a letter stating they have personnel training issues and what services they offer is not satisfactory
Sincerely,
*** ***
I just want to add that they resolved it to my satisfaction
Executive staff has reached out to the member via telephone and are awaiting a return phone call
Complaint: ***
I am rejecting this response because I was lied to, leading me to purchase a mortgage that I don't want and it will cost me thousands to refinance to get a mortgage I wanted. Sending me
a letter stating they have personnel training issues and what services they offer is not satisfactory
Sincerely,
*** ***
A response will be mailed to the member the begining of next week, week of 6/15/
A response was placed in the mail to the member today, August 30,
A response has been placed in the mail to our member on today, May 22, 2015.
Executive staff has reached out to the member via telephone and are awaiting a return phone call.
I just want to add that they resolved it to my satisfaction.